PrinterPix UKReviews 226

Printerpix is a disaster. On Dec. 8 I ordered three packs of five calendars, all to the same design. On Dec. 11, they delivered three calendars, not fifteen. Since then it has been impossible to get any reply from the company, although I have complained about this problem by many emails to <*******@printerpix.co.uk> from two different addresses (no replies), by going to their web site to "raise a ticket" at least twice (no acknowledgement), and finally by posting a letter to their London address. I have now given them until Jan. 8 to send either the missing calendars or an appropriate refund, before I seek a chargeback from my credit card.
It appears that the problem lay in their web site, which is so full of different offers, discounts, vouchers, etc. that it does not give a consistent price for one's attempts to order; and when I placed my order, although I have an invoice and a screenshot proving that I ordered 3 sets of 5 calendars (and paid a reasonable price), the web site seems to have converted this into just three calendars. And now, I conclude either that they are deliberately blocking all attempts to contact them, or that they do not have a real person to attend to customer service. Comments on Facebook indicate that other customers have had similar experiences. It's a pity because a year ago they provided several sets of calendars quickly and efficiently. But now they cannot be relied on.

The product never arrived despite me ordering it weeks before Christmas and paying extra for delivery. I know these aren't strictly licensed goods but I'd expect to get at least something for my money.

The photos are good quality. However, it is printed on very thin card/paper with images back to back. I expected each page to be on a different flipped page which would be easier for my elderly Mum to turn and change the month. I expected a higher quality and thickness of card. For the price I don't think it is good value at all at £16.97 and certainly not worth the full value quoted before discount of £40.27

Wouldn't give a 1 star rating- but you have to click the button to submit your feedback!

I ordered an item on the 19th December.
My parents do not live in the UK- and I wanted a nice surprise for my mum when she arrived to the UK.
I re-emailed the Printerpix and explained my item had not arrived.

She apologised and sent me a link to accept a new order.
The link did not work and I sent an additional email explaining that the link didn't work.
I have since sent multiple other emails with no response whatsoever!
Its the 23/12/2025, I have no idea and yet again resubmitted another email for them to reply and get back to my numerous other emails.
I have no idea what's going on.
No contact from the company other that ticks that have been raised (with no response), and I have no item to give my parents who have now gone back home (not in tis country).

Absolute joke- Would not recommend this company or use this company again

When producing the calendar that I had chosen, ( at this stage it was at £9 ish, this changed because at some time I had signed into this site and was not eligible for this offer), I found the downloading process quite tedious and slow. After some time I completed the project and was shocked to find that postage and extras, ( and the loss of the first time discount), totalled almost £30 but after wasting so much time producing it I accepted this.
When the calendar arrived I was very disappointed, although the picture quality was good, the paper it was printed on and the binding were pretty standard, to be honest I have seen calendars of equal quality - but without my choice of photographs - for less than £10 in most local retailers. In short I was unimpressed by this product and certainly will not use this agency again.

Although the quality of the photos are good. There seems to be no quality checking after the your product is completed before shipping. I brought a blanket with a collage of 21 photos and through at least 5 of the photos were white streaks where the blanket was creased at the time of printing. As this was a gift I contacted customer services who confirmed they'd reprint at no extra cost. The reprint is even worse. More than half of the photos have the same thick, white crease marks. This was supposed to be a sentimental gift to one of my closest people. I'm just going to cut my losses and will just have to profusely apologise to the person I'm gifting to for such a disappointing gift

Paid 3 postage fees, only to receive all calendars in 1, open at both sides envelope. Discusting costs cutting. Back to Colorland next year.

The calendar paper is thin and the print is double sided so you have to flip halfway which i wasn't expecting. Not great value for the price in my opinion

I am so upset and angry. This photo book cost me almost £70. It arrived and the photos were great but the title on the front of the book was completely not as I requested. Totally incorrect. This meant I could not gift it to the person I'd ordered it for, therefore was deemed not fit for purpose.
4 emails later and still no one has responded. I am still awaiting a response!
Unfortunately, I am not a happy or satisfied customer who has wasted nearly £70 and has been totally ignored by printerpix.
Didn't want to write a negative review but as nothing has been sorted and emails not responded to, I feel I've had no other choice.

Although I ordered on the 3rd of dec 2025 and they sent a proof really quickly and were very respondent with their emails I have yet to receive my photo despite a lot of emails asking were it is and I paid express delivery its now December 16th and still no photo and they are ignoring my emails when im asking where it is, so its not been great very disappointing and let down.

Blanket is great BUT I thought you would at least organize them so they fit! 2 pictures have heads cut of! This is a present for someone so not impressed! Will not be using this site again.

Got blanket on black Friday sale for £35. It was supposedly usually £80 and was supposed to be a cosy blanket for my elderly gran who is housebound and unable to get off her chair for the most part and is always cold. When arrived was the size of a small tea towel and extremely thin material. Would not have been big enough for a blanket for a new born baby even. Very poor quality and if I had paid £80 for it I would have been disgusted.

Having received my order but not being 100% satisfied with the finishing, I contacted Printerpix. Now 10 days on and I have chased them up for a response on two occasions already but to no avail. Was giving them time to respond before leaving a review but I think I have been patient. Maybe a 4th email will work and I will get my issue rectified. Here's hoping!

Very very poor site and even worse customer service
After using the Groupin vouchers for calendar making for several years without issue … this was a painful experience

I can't believe that you printed the photo with all other recent photos along the bottom of the print and a heading on the top which has encroached onto the print
This now means that the frame needs taking apart and reducing in size and the print trimmed to suit, very unsatisfactory considering it was bought for a present

Received the product really quickly after ordering. Upon viewing the product I was satisfied with the personalised calendars which were for Christmas presents, after looking at every month it became apparent that the quality was poor.
The print quality on the main pages I had no issues with, it was the reverse page quality which shows smearing, white dots where the print has taken fully and blurred images.

I have used different companies before and never had any issues, this if the first time using this company and it will the last. The calendars weren't cheap so I would of expected a higher quality than this.

Can't give a review on my purchase as I still haven't received it. Ordered on 28th Nov, I understand christmas rush but it's the 13th Dec now 🤷‍🤷‍

I reached out to printerpix via email about 3 weeks ago and still haven't received a reply. My two photo calendars are so disappointing. Some of the photos are too dark and I cannot see them. When I was creating the calendars at no point was I warned that the photo may not be decent enough for the calendar (other companies do this and warn you that it may not be high quality enough). So I now have two pretty much useless calendars that I cannot give to my family! Waste of money would not use this company again.