PricelineReviews 2,681

We purchased 2 separate Norwegian Escape cruises from Priceline back in August 2018. The cruise took place on December 21st, 2018 - December 28th, 2018 out of NYC. When purchasing the cruise, it said on their website that we would be given $75 on-board credit for each purchase. When we boarded the ship and enquired about the credit, we were told by the ship staff that they saw 1 credit but were not aware of the other one. The ship's staff helped us connect with Priceline representatives and we were told that the credit had actually been issued to us. We went back and forth between cruise line and Priceline and at the end Priceline admitted there was an error on their part and they would issue us a check for the amount of $75. We contacted them multiple times and were told the credit was being processed. It's become obvious that we will never receive anything from them. We will not be contacting them any longer because it's just a colossal waste of our time. We should've researched the company prior to engaging with them of course, but reading their reviews on multiple review sites, it's become obvious they are doing this on purpose. Some people won't be fighting them and even if they fight like us, it takes months to refund what should've been paid on time. With thousands of potential disputes, I can only imagine what kind of money they're making by simply using their customers' money for free even for 2 months. Just despicable and very short sighted tactic which will not hold up in a long run. I hope they are investigated by the authorities and some of their executives are help responsible.

The listed hotels are NOT where you will be staying. I paid for a four-star hotel, and was put in what I would classify as may be a two star hotel. Basically it is very old, and has zero amenities that you would expect with a four-star hotel. I will definitely never use Priceline again, after spending an hour on the phone with five different Priceline representatives, I was told that there is absolutely nothing that they can do and that I would not be receiving any of my money back, nor would they be able to move me to a different hotel. Basically I was SOL. The customer service sucked, the hotel was extremely rude, and I would say my lesson is learned, never again.

I travel every week. I like to stay at one of two hotels. I was always getting a great rate from PL until they learned my behaviors. I would search for the hotel. They would show the same hotel at $85. I would go to book and put in my CC info. They would hit my card. Then come back and try to up me on the price. It would say, that price is no longer available. It would try to make me book at $94. All the while hitting my credit card. I would leave and come back later. The $85 price is posted again. I would select the room and book. It comes back at $95. They are totally dishonest and a complete fraud. Do not use this company. They have lost my business. I even chatted with customer service. He was no help. He referred me to a privacy policy? I called AMEX and reported them as well. I am going to call the Interstate Commerce Division to make sure what they are doing is legal. Someone should file a lawsuit again this company for fake, misleading practices and then hitting your credit card. Totally unacceptable.

I booked a flight for my son to come home for Christmas using Priceline.com. Booking 2 different Canadian airlines for a round trip, my total payment according to Priceline was $484. There was no indication of currency and so I discover on my credit card statement that Priceline charged me in U.S. dollars. I called my credit card company to dispute the extra charge of $177 and I was told that they receive alot of complaints about this company. So I would highly recommend using a reputable online company to book your flights so that you're not paying extra fraudulent fees.

Basically I used my credit card to hold a rental car for me and when I reached my destination I went to pick up the car and found out my card was charged so I canceled the reservation but got charged anyway so I called my credit card company and disputed the charge and priceline kept my money their reason I shouldn't have disputed the charge I should have just called them and they would have given me back my money. So now I'm having to pay priceline for a vehicle I never got because I questioned a charge I should have never gotten. But I will be getting a lawyer and sueing them for my money plus all the interest I have raked up due to this charge that should have never been charged in the first place all I want is my money refunded back to my card!

Most people in the world are working class people. People who generally earn an average of $25-45k per year. This would mean they would have to work at least three or more days to generate a net income of $250-350 dollars. A typical roundtrip thru Priceline is between $300-$400. Priceline has a hidden disclosure which basically means that if you purchase a flight ticket through them; if there are any flight cancellations, late check-ins, plane, weather or mechanical issues, postponed flights, and the ticket purchaser can not board on flight for any reason whatsoever, Priceline will not and are not obligated to refund any money back to the consumer. Read! Read! Read the fine print. This, in and of itself, has created the 72 hour SLAVE. For whoever has purchased a ticket thru Priceline and ran across any flight issues, they are a victim and have become a 3 day slave. Any person who has worked and earned money to purchase goods and services from a company, for that company to take a consumer's monetary funds and not render any goods or services to that consumer and retain those funds it is a form of robbery or better yet 'Slavery'. Working diligently to earn money to just give it away unintentionally. Priceline has MASTERED this platform. And to make it worse, it has become LEGAL for companies like Priceline to get away with it and profit from it. I have become a victim of Priceline and I am writing this review to WARN all consumers. DON'T PURCHASE ANY TICKET THROUGH PRICELINE! Get it directly through the airline or you maybe a new age SLAVE. This is a collective effort to start a international movement and BAN PRICELINE and any company like it. Or the more befitting title, 'MASTER PRICELINE'... END THIS FORM OF SLAVERY BY BANNING PRICELINE FOREVER!

I reserved a hotel room and it clearly said no payment required and that the reservation can be canceled. Credit card only for holding the reservation. I had 3 other people looking at the room reservation on my phone who saw the same thing. They immediately charged my card and when I called to have the charges removed they said the reservation can NOT be canceled. I spoke with a supervisor who stood by the policy and refused to do anything about it. $420 on a reservation for a tentative trip months from now. I will NEVER use or recommend Priceline again!

Jesus Fix! Along with "Price Line", for fooling consumers@ Scam /Price Line ~They've probably seen any of these nightmares! Furthermore! That bouncy Bed Nightmare, I never got any rest! "Kid not friendly" Best Western at Newark Airport! No Room to move about! Go around Bouncy Beds~ Queen/double. Twin sofa bed. Luggage closet which has a "door" = getting to bathroom! Remote incompatible w/TV. -5stars (negative) Entirely not what I expected for my family! Not Kid Friendly! Just another regular double bed " 1960's MOTEL room" ~Breakfast was EXCELLENT~

I used Priceline twice. The first time, I had to change hotels because you get the worst hotels in the most run down areas. My second trip, I had to do the same. Also, I was told by Priceline I had to purchase my seats for Delta. Long story short, I didn't. When I asked for my $100 refund ( cost of four seats). They said, "NO". My $700 trip turned into $1100 for a 2 day stay for seats and another hotel. I will use other sites from now on. You get what you pay for. Lessons learned

Tried to purchase a hotel room with Priceline with two queen beds as described on their website. Upon arrival to the hotel the hotel was unable to accommodate the purchase and I was unable to stay at the resort. I contacted Priceline however they refused to refund or support correcting the mistake.
Pricelines customer service was zero help and rude hanging up on me. The hotel staff seemed as though this was a common occurrence while working with Priceline. I will not be using Priceline again and will communicate my disdain with their service at every opportunity

This is one of the worst company or travel agent that I have dealt with.
I booked a car rental through Priceline on October 19. I then noticed
I made a mistake in the book for a rental car company that i did not
Want to go with. I then, within 5 minutes, cancel the reservation
Through Priceline app on my phone, and within another 10 minutes, I
Received email confirmation from Priceline that confirmed the
Cancellation. All these happened within 20 minutes and before the
Original scheduled pickup time at the car rental. A month later, I
Found out I was being charged by the rental car company for a no-shown
Fee because Priceline did not notify the rental car company about the
Cancellation until the 20th. Since then, it has been a constant
Struggle, especially with Priceline for getting any help. Every
Customer support agent on the call has been giving me different stories
And suggestions. Most of Priceline agenets basically said there was
Nothing they could do while the rental car company has been pretty clear
And straight stating that as soon as Priceline provides a few pieces of
Information to indicate the cancellation was made and received by
Priceline before the scheduled pickup time & date, they would refund
The charge. I don't understand and very surprised by the lack of
Cooperation and assistance from Priceline. Instead of just sending an
Email with a few pieces of facts/information, Priceline rather wants to
Go through this endless bureaucracy & BS with me. Whether
I'm getting the money back from the rental car company or not, this is
The end of any relationship with Priceline after 6 years of using their
Services. The occasional money saving you thought you could get
By using Priceline is never worth the trouble and money you may end up
Losing when travel arrangement goes wrong, especially now, most hotels
Are actually providing guarantee'd low rate directly on their site.
Much better, safer and worry-free to book directly from hotels than
Priceline.

The worst experience with priceline! We booked family vacation, flight and hotel in Cancun Mexico with priceline. When we arrived in the hotel The Ritz Carlton, with two little kids, we were told that there is no reservation for us, it was 4 pm, and we were enough tired and exsausted
From the trip. That was a big shock for us, we were so excited for the vacation and priceline ruined it! At all! Hotel stuff, were very surprised how they were not able to find our reservation from priceilne, we gave them printed copy with the confirmation numbers. We start calling priceline, 3 hours spent through voicemails and transfers from one to another person, finally we reached a live person, and another shock, after explaining to priceline representative that we are waiting in the hotel with hours, (with kids that are crying, because of the situation), she said "sorry we forgot to reserve the room for you"OMG I can not believe what she said! And she can not do anything now, only if she can "try" to find another hotel for us if is possible nearby! Hotel stuff offered us to book a room directly with them, with double price that we already paid to priceline! We did not have an choice, cause was already late night time.We paid the hotel one more time with double price, because priceline forgot to make hotel reservation fr us! So much bad experience!, never again using them!

Priceline sold me a ticket from US to Portugal but the layover at the NY airport would not be not long enough to make it to the international gate. They also did not warn me I needed a round trip per/Portugal law. That forced me to buy another one way at twice the price I would have paid for one round trip. They refused to reimburse me the $400 the airline charged me to change the ticket so I could make the gate. They refused to talk to me because I had called the airline to discover the problems. So they ruined my trip, forced me to pay more for a ticket and fees. They took no responsibility. Did not offer a credit or an apology.