PricelineReviews 2,681

Please please please never book with priceline.
I am not a person who enjoys giving bad reviews. I usually let things go even if I suffer a little bit.
But, priceline has broke through all my tolerance limits.
Their customer service is terrible.
I had to make a change in my airline booking.
I called them and explained everything, they made an excuse that call your airline directly.
I did that, airline told me that they for sure are making excuses, the booking is through them,. They need to change it.
I called again, more new excuses and it went on like that.
I wasted my complete one day just to explain them the situation time and again and to reschedule the booking.

Booked a flight using their "Express Service" (no itinerary or airline until you book). The website ad states, quoted "baggge and advance seat selection included". A lie. When the booking was completed, the seat selection on the ticket stated "seat assignment at check-in". The come-on Priceline uses would have been "auto salesman" worthy if they would have included some disclaimer on the advanced seat selection like "subject to airline restrictions", or "not always applicable". But it doesn't, and they lie. When contacted about the ad, the response was "to bad, so sad, you can always cancel within the normal 24 hour period" Now if you have ever booked flights, it is not an easy process, and takes time. So, Priceline continues to bait and switch, pulling customers away from other sites using fraudulent advertising. The tickets are the same price on 6 different booking sites. I have filed a complaint with my state's business fraud division. Don't take my word for it, check it out yourself, and look for the "advance seat selection included"

Had a work trip scheduled and had to push it back a day due to the nature of the work. Priceline refused to consider my situation and still charged me a day for rescheduling even with over 24 hours notice. I got a supervisor on the phone and told them that their language saying that "the day before" typically means 24 hours notice. They told me that they needed notice before midnight the day before (i. E. two days). I told them that they were going to loose a customer over this and they replied that it was company policy.

While I've gotten good deals on airline tickets from Priceline occasionally in the past, the advertising is now completely dishonest. Their promise of a "Maximum layover: 22 hours" may tempt you into taking a risk assuming a small probability that you could get stuck at an airport over night if you're unlucky. However, both of my flights (out and back from Washington DC to Vienna) involved layovers more than 22 hours in Newark, NJ (23 hr 10 minutes out and 22 hr 35 minutes back). This suggests that a long layover is not just a small probability but the standard policy for these tickets. Customer service told me they could make no changes to these flights, and claimed the layovers were slightly less than 22 hours. (Apparently, they count the hours differently for legal purposes.) When I requested to speak with the representatives superior I was put on hold for more than an hour (and still counting).
I'm about to give up on the phone call to customer service and cancel my credit card payment.
The overwhelmingly negative reviews that I now see are accurate. Do not use Priceline for airline tickets unless you want to spend a full day waiting at the airport. The small savings in the ticket price do not cover a night at a hotel room so you waste a day and come out behind financially or sleep in the airport.

The old Priceline is no more. This is a greedy dishonest scam in which they are unloading flights that no one would buy knowingly.

If I could have chosen zero stars or negative stars, I would have.

My family and I had finally saved up enough to go on our first ever vacation and we chose priceline to book it because we heard about the same price guarantee.

WELL, THEY LIE.

Within minutes of booking the hotel, I found a cheaper price on another website and immediately called pricelibe to inform them. They were very nice and asked me to screen shot the website, the room, and the price including tax and email to them. They would be in touch in a few days. I did exactly as he said, taking snapshots of each detail he asked for and emailed it to him. I never heard back from him.

I called and talked to a woman from from priceline and explained the situation. She was very, very rude to me. She said she saw the snapshots but because they weren't all on the same page (room photos, hotel name, and detailed price), she couldn't help me. I told her I couldn't get them on the same page because the website was not set up that way. I also tried to explain what I had been previously told but she continued to argue with me and talk over me, blaming the phone for poor picture quality. I told her I would try to figure it out and resend it. She then told me that she couldn't stay on the phone while I tried to figure it out. She had other customers to deal with.

I hung up and immediately canceled my reservation with them and booked the room with someone else. I WOULD NOT SUGGEST PRICELINE TO MY WORST ENEMY.

We booked a hotel with Priceline and Booking.com back in January for a trip coming up in 3 days. I went to the website to show my hotel to a friend, and noticed the price had dropped twenty dollars a night! My price had not been updated, so I called customer service. I was on hold for 15 minutes before anyone answered, and then when I asked about this problem, the lady was rude and tried to dismiss my issue. When I insisted that she look, she said she would send me an email and HUNG UP ON ME. I did get the email, which requested that I send a link to the price change- THAT WAS ON THEIR OWN WEBSITE- was informed that nothing could be done because we booked a smoking room and the new room was non-smoking. WE DIDN'T WANT A SMOKING ROOM TO BEGIN WITH. And now to hear that we could stay in a room without a smoke scent, and for cheaper, is infuriating. Of course this happened 2 days after the cancellation window. I will NEVER use Priceline again, and will be sure to warn everyone I know.

I'm disappointed in Priceline. More than disappointed. I used a link a coworker used and it turns out my purchase was non-refundable (hers was refundable). My complaint is they should make it CLEAR by using something like "this is non-refundable, are you sure you want to continue your purchase"? I will NEVER use them again. Had a death in the family and had to cancel a business trip and they claimed it was non-refundable. NEVER, EVER again.

I needed to book a hotel in Duluth Minnesota, and searched for hotels in "Duluth MN", without warning me it instead gave me hotels in Duluth Georgia--the opposite side of the country I'm traveling to. Immediately upon completion of the reservation was when the website informed me that not only was I booked for Duluth GA, I had booked a non-refundable trip. I've heard of friends who have had similar situations and should have listened. This website intentionally misdirects people to incorrect locations and then cons them into purchasing hotels. Not only will I never use Priceline again, I strongly suggest everyone stay far away

Priceline has the worst CS dept! We booked a package deal, airfare and hotel. I called Priceline to check something on my reservation and they tell me, our apologies your hotel did not confirm your reservation but we still have airline tickets? Yes we still have air but No hotel and they were never going to tell me Unreal! Prices have went up significantly since we booked and now we are screwed!. They said our air is not refundable and have no problem giving me back my hotel money but would not reimburse me for the price difference. Since hotels went up. This company is a joke! They do not honor anything they say or email you. I will definitely be disputing all of the charges with my credit card company. I also emailed the executives *******@priceline.com & *******@priceline.com of course that went nowhere. They did not even respond. This company does not care about their customers and I will never use them again and will let as many people know how awful they are.

Here is why using Priceline can cost you $$. I used the site recently for an Express Deal in San Juan. Buried in the fine print apparently it states there could be additional mandatory hotel fees. So if there are two hotels - $150 for one and $200 for the other - there is no way to determine which one will actually cost more - because the fees could be dramatically different. In the end - Priceline is NOT telling you what your final cost will be - meanwhile other hotel websites like Hotels.com and Expedia.com include those mandatory fees in the final price before purchase. It turns out a 2016 lawsuit Singer Vs Priceline ruled on this exact situation in Priceline's favor. Sad. Stick it to the consumer.