PricelineReviews 2,681

I went to book an hotel with Priceline And when I typed in all my card info it said the card could not be processed. And the room was not booked. When I checked the bank, they had taken the money out. Not only Once, but 3 TIMES! So I called and they said that it was a authorized charged and the money was held and that it would be on the bank to remove the hold. Well I call the bank and they say no, I done it on debit and the money was taken! So Priceline took my money & keep denying and denying! So now I'm out over 300 dollars with NO HOTEL ROOM! Opening a case with the bank now against Priceline to get my money back.

DO NOT Book your trip with Priceline. I booked a trip on Saturday, 4/13 to sunny San Diego, CA. The website was experiencing issues so I called customer service. Customer service apologized, said they can't book anything for me so I had to keep tying on the site by refreshing the page until the transaction would go through. Well... I did just that. Got a flight, hotel and car rental I did not book. This was NOT the information that was on their "contract" page as they call it. As soon as I got the confirmation email I called them to let them know what was going on. They kept saying "contract page was shown to you before completion of booking". I kept explaining it was a technical issue to which they replied "we can't help you". I was able to correct my return flight and the lady did cancel my flight reservation without charging the $15 fee because I had no cancellation button. Guess what? I have been charged for those flights- twice! In the amount of over $1,200 each transaction. They also charged me $460 three times for my flight out to California and conveniently can't see the extra two charges. Now I have to dispute the transactions with my credit card company because Priceline won't help. The hotel? Yea, it's covered in mold and has no pool, no amenities beyond WiFi and a tiny tv. When I called in panic to customer service yesterday during my Denver layover, they had me so upset I was sobbing. What did the supervisor do? He laughed at me. He made a mockery of me as I sat there helpless on the phone. Every time I call they say the same thing and cannot assist. Their "corporate number" gets you the same customer service- everyone outsourced. No one domestic. Not to be rude, but I think that the language barrier is not helping when I'm discussing the differences between a pending charge (authorization) and a transaction that actually cleared the account.

Please stay away. You can't even get a response from corporate or anyone willing to help. Now I'm over 3,000 miles from home and without any funds to enjoy my vacation. My family and I are sitting in the "hotel" room, breathing in the musty air and enjoying our view of the freeway. In California.

Priceline is very misleading, it said "oceanfront" in the room description but was not what I got, also, they say call Priceline for bed accommodations, but when I called they said they can't make any changes to, I have 5 people coming and they're only giving me one queen bed... really? Never again, I've spent too much money on Priceline in the past for them to have treated me unfairly, they've obviously forgotten who keeps the in business... just saying

I booked a hotel through Priceline, the quote says paid in full. Yet the hotel actually charges resort fee but Priceline did not notify/warn me anywhere. I told them the listing was misleading and the transaction was void. They told me they could cancel the reservation but I would have to pay the full amount still. Ridiculous! It's a good example of when a company grows to a certain stage, it no longer cares about the very foundamental of its success (if ever sustainable)-- the customers. I feel being fooled and ignored by the agents online. The direct agents were not given any power, and the supervisors are there to create hurdles...

I chose a certain hotel room when I was booking but my confirmation gave me a different type of room. I've spoken with two customer service representatives and both say there's nothing they can do to fix it. That's a ridiculous. I just made the reservations. All I want is to switch it from one room type to another. The customer service representative just said but if I don't show up I will be charged. This was my first time using Priceline and absolutely my last.

After the hotel room that I originally booked through Priceline was double booked, I was moved to Holiday Inn and Suites across Universal Studios Orlando. I was told that it will be an even swap and I won't have any extra charges. I trusted Priceline! Huge mistake!
The hotel charged my card over $650 On top of the $348 that Priceline charged me! I have called both the hotel and the agency several times. I have been on numerous wait times, sometimes disconnected before even getting to talk to someone! I have a "case" open with the hotel, and Priceline would not do anything for me! They keep telling that they see the error and that the hotel charged my card instead of theirs, and they will escalate the issue! How long should this issue be escalated for? It will soon be one month since they double charged my card?
No answer! No help! TERRIBLE CUSTOMER SERVICE! Awful experience! I AM VERY DISAPPOINTED!

Contracts with terrible, absolutely awful companies such as rent a fox. Rent a fox is a rental car service that is super cheap with many hidden fees ($400 hold fee,$75 dirty car fee), flat tires, check engine lights, 4 hour wait time. Absolutely horrendous experience. I called for a refund because I didn't not want to even check in. Morcana the price line rep, employee number ******* refuses to do a refund saying it's a "Non refundable purchase". Awful

Booked at 2200 package only to find out my airline was 2hours away from my vacation destination. MY bank account was immediately charged I tried to contact priceline to have flight changed after untied airline just charged my card 1500. 00 im supposed to be leaving tomorrow and they now tell me they cant assist me with changing my flight to cancel my reservation and funds will not be available for multiple days. I will never be booking again with priceline they offer no help or customer service after spending 2200. 00..

NOBODY BOOK TROUGH THIS BUSINESS UNLESS YOU WANT YOUR MONEY STOLEN. Their website glitched causing me to book a room for 15 days after I needed it, when I IMMEDIATELY tried to correct it I was told it was nonrefundable and they couldnt change it. I have gone through it ALL trying to get my money back including contacting the hotel and the hotels corporate and been told that ONLY Priceline has the final say in refunding me, and guess what? Priceline says too bad theres nothing they can do. THEIR WEBSITE IS DESIGNED TO STEAL YOUR MONEY AND THEY GOT MINE AND WONT GIVE IT BACK. Save yourself the trouble and book through expedia.com they are the real MVP at least they warn you the room in nonrefundable and offer you insurance on your booking in case you need to cancel. Priceline is a joke!

This summer I plan a long trip back to VN
Book all my hotel at Priceline
One of the booking have a wrong month
Contact Priceline help desk
No help and claim that you need to contact the Hotel or their sister company to resolve
First, I did not use their sister company for booking
Second, I am only request change the date to correct date
All I got is the run around and pass the buck to some other travel agent that I don't even know who they are
Bottom line, they can not and even attempt to help you
Very poor customer service

I have recently had two booking with Priceline. I was either charged twice by the company or by the hotel. I ended up waiting at hotel for and hour to find reservation terrible. Do not book with this company you will be ripped off or have to wait in lobby for an hour to find your reservation!