PricelineReviews 2,681

I paid for a hotel room for 3 days and when I went to pay for the fourth day Priceline took the money off my card on the app and then it said it was declined. But the bank showed that the money was taken out, so I called Priceline and ask to speak to a manager name Cindy she said it would take up to 7 days to get my money back, my wife and I said that wouldn't be good enough that why would it decline it? Which she couldn't really explain. So at her request we called our bank and had a conference call and she said she would email them and let them know that they were no longer trying to take the money out of our account and my bank asked for her letterhead what did it say on it and she couldn't explain, so she said just to call them back in 3 minutes 2 an hour to see if they have the paperwork or email requesting not to take the money out of my bank since it was still pending beard that I don't like when I have a debit card in the money's already taken out it says pending because someone is not on my card. This is the second time this has happened the first time I signed up but they ran out of rooms so no money was taken off my card I still couldn't get an answer on why they took the money off my card when there was rooms available and they said that my card was declined, even though my bank says that there's plenty of enough money on there and wasn't declined on the banks end. Last time I'll ever use Priceline I'd rather use hotels.com, even though it might cost a few dollars more it's for my peace of mind and then I know that I'm getting a room that I'm paying for.

I specifically looked for a car rental located at the Orlando International Airport terminal so we could quickly drop off the car to make an early morning flight. I skipped over all the cheaper "shuttle to airport" options to rent a car located at the airport, but after I paid for the car, I saw on the receipt that the car was not located at the airport and a shuttle was required. I was not able to cancel or change my reservation, even after speaking to a "manager."

Booked with priceline when i was in town for a funeral. Motel gave me a receipt for $82, priceline charged me $104! When I called priceline the customer svc agent kept saying that price was reserved for priceline customers that booked online! Never could get her to understand that i had booked online! First & last time! Didnt care when i told her i would write a bad review either. Guess they think they're too big to fall

I looked on the internet to call Drury Inn. I thought I was getting the Drury direct and when I mentioned that I wanted to speak with the hotel in The Woodlands, I was told they were the hotels reservation # and they would just forward the call to them. I was NEVER told it was Priceline. When I tried to cancel, I was put through to India and was told the charge had gone through and I couldn't get my $$ back. When I asked to speak with someone that I could understand, they said a supervisor would call me back but I never heard from them.

In April this year, I booked the hotel in NY with Priceline, for my family of 4 - two adults and two kids, both 6 yrs old. I got an Express Deal, which doesn't give you a lot of details, just number of stars, rough location, amenities etc. By default, express deals means you're getting the room for two, but, as it was clearly stated on the booking page that "two children under 13 years are staying free of charge when using existing beds" I decided to book. Just in case, I took a screenshot with these conditions. In the confirmation I got, only 2 adults room capacity was mentioned, so I decided to call the hotel and confirm. Hotel said they can't accomodate us all in the same room, and I will need to book extra room for kids (+ ~500 dollars). I called Priceline, and spend around 3 hours with various support representatives and escalation managers who repeated the same mantra - your booking is non cancellable and non changeable, and there nothing they can do to resolve my situation. They were not willing to hear and understand that my booking decision was based on the misleading and plain wrong information THEY have provided. Finally, I was lucky to get through to department head who, after conversation with the hotel, agreed to make a "one time exception" and cancel my booking. This was absolute WORST customer experience I ever had. Needless to say, I will NEVER use their service again. PLEASE BE AWARE and use Express deals at your own risk - you may not be as lucky as me today.

Please don't ever use their car rental service. The first time I booked through Priceline they allowed me to book a location that wasn't open the hours I reserved the vehicle. I thought ok well maybe that was a one time error since Priceline isn't local they go based off national chain hours. The second time used them, I booked and confirmed my rental, arrived at the rental car location and they said they have NO vehicles at all.
I called to get a refund and the representative acted as though she was doing me a favor by refunding me the charges

I had the worst experience with Priceline yesterday. I purchased a hotel room that said one king and one double bed with breakfast. When I got the confirmation email it to only said that I had a one bed hotel room. I called to get it corrected and Priceline would do absolutely nothing about it. They said that the hotel does not have two bed hotel rooms available so I asked for a refund. They of course because of their policy cannot give refunds for my room. They completely faults advertised the room saying it was two beds with a breakfast and I am stuck with a one bed hotel room. I am furious that they can falsely advertise and not back it up. I will never use Priceline again. I have read many reviews like this where the hotel room was advertised as something different than what somebody purchased and Priceline will not correct their error or remove it off their website. So frustrated. Have never had such poor customer service from anywhere. Will never use them again. I really thought that by using a well known website such as Priceline that I would be safe but had no clue that this frequently happens to customers.