Judy B.

Easy to navigate and shipping fee is reasonable

I looked on the internet to call Drury Inn. I thought I was getting the Drury direct and when I mentioned that I wanted to speak with the hotel in The Woodlands, I was told they were the hotels reservation # and they would just forward the call to them. I was NEVER told it was Priceline. When I tried to cancel, I was put through to India and was told the charge had gone through and I couldn't get my $$ back. When I asked to speak with someone that I could understand, they said a supervisor would call me back but I never heard from them.

Laurie was exceptional! I was so confused trying to navigate Medicare supplemental and dental/vision insurance. Laurie was so kind and professional and explained all the details to me. She wasn't pushy - she was there to help. I want to take her to lunch! Judy