john b.

I paid for a hotel room for 3 days and when I went to pay for the fourth day Priceline took the money off my card on the app and then it said it was declined. But the bank showed that the money was taken out, so I called Priceline and ask to speak to a manager name Cindy she said it would take up to 7 days to get my money back, my wife and I said that wouldn't be good enough that why would it decline it? Which she couldn't really explain. So at her request we called our bank and had a conference call and she said she would email them and let them know that they were no longer trying to take the money out of our account and my bank asked for her letterhead what did it say on it and she couldn't explain, so she said just to call them back in 3 minutes 2 an hour to see if they have the paperwork or email requesting not to take the money out of my bank since it was still pending beard that I don't like when I have a debit card in the money's already taken out it says pending because someone is not on my card. This is the second time this has happened the first time I signed up but they ran out of rooms so no money was taken off my card I still couldn't get an answer on why they took the money off my card when there was rooms available and they said that my card was declined, even though my bank says that there's plenty of enough money on there and wasn't declined on the banks end. Last time I'll ever use Priceline I'd rather use hotels.com, even though it might cost a few dollars more it's for my peace of mind and then I know that I'm getting a room that I'm paying for.