Valarie A.

DO NOT Book your trip with Priceline. I booked a trip on Saturday, 4/13 to sunny San Diego, CA. The website was experiencing issues so I called customer service. Customer service apologized, said they can't book anything for me so I had to keep tying on the site by refreshing the page until the transaction would go through. Well... I did just that. Got a flight, hotel and car rental I did not book. This was NOT the information that was on their "contract" page as they call it. As soon as I got the confirmation email I called them to let them know what was going on. They kept saying "contract page was shown to you before completion of booking". I kept explaining it was a technical issue to which they replied "we can't help you". I was able to correct my return flight and the lady did cancel my flight reservation without charging the $15 fee because I had no cancellation button. Guess what? I have been charged for those flights- twice! In the amount of over $1,200 each transaction. They also charged me $460 three times for my flight out to California and conveniently can't see the extra two charges. Now I have to dispute the transactions with my credit card company because Priceline won't help. The hotel? Yea, it's covered in mold and has no pool, no amenities beyond WiFi and a tiny tv. When I called in panic to customer service yesterday during my Denver layover, they had me so upset I was sobbing. What did the supervisor do? He laughed at me. He made a mockery of me as I sat there helpless on the phone. Every time I call they say the same thing and cannot assist. Their "corporate number" gets you the same customer service- everyone outsourced. No one domestic. Not to be rude, but I think that the language barrier is not helping when I'm discussing the differences between a pending charge (authorization) and a transaction that actually cleared the account.

Please stay away. You can't even get a response from corporate or anyone willing to help. Now I'm over 3,000 miles from home and without any funds to enjoy my vacation. My family and I are sitting in the "hotel" room, breathing in the musty air and enjoying our view of the freeway. In California.