Carmen S.

After the hotel room that I originally booked through Priceline was double booked, I was moved to Holiday Inn and Suites across Universal Studios Orlando. I was told that it will be an even swap and I won't have any extra charges. I trusted Priceline! Huge mistake!
The hotel charged my card over $650 On top of the $348 that Priceline charged me! I have called both the hotel and the agency several times. I have been on numerous wait times, sometimes disconnected before even getting to talk to someone! I have a "case" open with the hotel, and Priceline would not do anything for me! They keep telling that they see the error and that the hotel charged my card instead of theirs, and they will escalate the issue! How long should this issue be escalated for? It will soon be one month since they double charged my card?
No answer! No help! TERRIBLE CUSTOMER SERVICE! Awful experience! I AM VERY DISAPPOINTED!