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Enrique W.

Contributor Level

Total Points
82

1 Review by Enrique

  • Priceline

12/17/18

This is one of the worst company or travel agent that I have dealt with.
I booked a car rental through Priceline on October 19. I then noticed
I made a mistake in the book for a rental car company that i did not
Want to go with. I then, within 5 minutes, cancel the reservation
Through Priceline app on my phone, and within another 10 minutes, I
Received email confirmation from Priceline that confirmed the
Cancellation. All these happened within 20 minutes and before the
Original scheduled pickup time at the car rental. A month later, I
Found out I was being charged by the rental car company for a no-shown
Fee because Priceline did not notify the rental car company about the
Cancellation until the 20th. Since then, it has been a constant
Struggle, especially with Priceline for getting any help. Every
Customer support agent on the call has been giving me different stories
And suggestions. Most of Priceline agenets basically said there was
Nothing they could do while the rental car company has been pretty clear
And straight stating that as soon as Priceline provides a few pieces of
Information to indicate the cancellation was made and received by
Priceline before the scheduled pickup time & date, they would refund
The charge. I don't understand and very surprised by the lack of
Cooperation and assistance from Priceline. Instead of just sending an
Email with a few pieces of facts/information, Priceline rather wants to
Go through this endless bureaucracy & BS with me. Whether
I'm getting the money back from the rental car company or not, this is
The end of any relationship with Priceline after 6 years of using their
Services. The occasional money saving you thought you could get
By using Priceline is never worth the trouble and money you may end up
Losing when travel arrangement goes wrong, especially now, most hotels
Are actually providing guarantee'd low rate directly on their site.
Much better, safer and worry-free to book directly from hotels than
Priceline.

Tip for consumers:
Do NOT use Priceline. They will NOT support or even willing to talk to you if ANYTHING goes wrong for your travel booking!!

Service
Value
Shipping
Returns
Quality

Enrique Has Earned 2 Votes

Enrique W.'s review of Priceline earned 2 Very Helpful votes

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