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ruth a.

2 Level 2 Contributor
  • 6 Reviews
  • 14 Helpful Votes
  • 0 Thank Yous

Experience: Travel, Home & Garden, Beauty

Member since March 2017

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6 Reviews by ruth

The plants were brilliantly packaged and even arrived moist. I popped them right into the ground and they flourished the next day. The plants arrived in a timely manner.
Premium prices for tiny bits of planting materials. Most arrived bare root and dried out. The ornamental grass ($16!) was a one inch plug that was so rootbound it will never flourish. Their return policy is impossible so you are just throwing your money away. Great product descriptions but don't trust their deer resistant recommendations. I spent a few hundred dollars on plant debris!
Priceline sold me a ticket from US to Portugal but the layover at the NY airport would not be not long enough to make it to the international gate. They also did not warn me I needed a round trip per/Portugal law. That forced me to buy another one way at twice the price I would have paid for one round trip. They refused to reimburse me the $400 the airline charged me to change the ticket so I could make the gate. They refused to talk to me because I had called the airline to discover the problems. So they ruined my trip, forced me to pay more for a ticket and fees. They took no responsibility. Did not offer a credit or an apology.
So what's the deal? No sales, no discounts, just standard products. Their own line, which is value priced, is awful. None of their makeup products stay on for more than an hour and packaging is misleading. The gals who work the store don't care. Guess they are not treated well and have no incentive to treat customers well. They just try to upsell or 'force' the most expensive products on you. I'd rather go to a drug store with no service. At least the drugstores have a return policy.
I paid over $1500 for a new LG refrigerator. The freezer could not keep a temp of 0 or below which is required to avoid freezer burn and ruining food. I asked for help and was told if the repair guy came and the temp was 0 I'd have to pay for the visit. Since the temp constantly dipped below and above, there was no way to predict and they simply did not take my word. Fast forward: Consumer reports mentioned this issue. This means LG knows about the problem and probably has a fix. They refused to speak to a local repair organization about the fix or any other info about this issue. My vendor replaced my refrigerator with another LG. The freezer temp problem was even worse. LG refused to acknowledge the issue or work with a repair person. I purchased a refrigerator with a useless freezer and LG won't take responsibility. Guess they don't know that customer service is an important factor in running a business.
The idea is swell. The implementation is horrible. The infrastructure to their service is non existent. My host confirmed two months in advance of my overseas trip. I checked two days before departure to learn the host had cancelled my lodging without telling me. AirBNB did not alert me either. That is a product, infrastructure issue. I tried to book with another host who showed immediate confirmation. I discovered not only was that not a true confirmation, but that host had not owned that property for two years. Again, an infrastructure issue. No one is monitoring the lodgings and the hosts. PLUS there was no way to write a review on that host because the lodging was cancelled.

Now let's get to customer service. They were useless. All they did is send me emails to dwellings I had already discarded. They would not offer more than a standard $200 to help with my booking which was for two weeks. $200 wouldn't even cover two days of any of the other residence. So, I could not afford any of the appropriate last minute lodging and Air would not help.

There was one host who had 7 appropriate lodgings. I asked Airbnb support to contact that person to see if any of her lodgings were available ASAP. I was about to depart. They said they would and two days later, they still had not come through. I was already in country staying in a hotel.

My third week was to be in another country on the beach. The night before arrival, the host sent me an email saying the sand fleas were over abundant, bring bug spray. Don't lounge on the beach. There was limited and poor wifi, almost no taxi service and no restaurants in the area. I was supposed to taxi from the airport, go to a supermarket, then get to the lodging with all my cooking supplies for four days. I had to cancel but was financially penalized. Air would not intervene or even address the issue. I lost over $500.

To make matters worse, any refunds took four contacts to initiate. The company needs to fix their software application to do the checks and balances on hosts and cancellations. The company needs humans to monitor and work with hosts to provide a standard level of service. The company needs to allow disappointed travelers to comment on hosts even if they don't stay at the lodging. But mostly, Air needs to monitor their hosts constantly and penalize those who damage their brand by misbehaving.

ruth Has Earned 14 Votes

Ruth A.'s review of DirectGardening earned 9 Very Helpful votes

Ruth A.'s review of daylilynursery.com earned a Very Helpful vote

Ruth A.'s review of Priceline earned a Very Helpful vote

Ruth A.'s review of Airbnb earned 3 Very Helpful votes

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