Pottery Barn

In September I bought two indoor/outdoor carpets for $3,000.
A few months later the rugs started fraying, are soiled and are falling apart.
Pottery Barn said sorry outside our 30 day window.
I have contacted them at least four times.
BUYER BEWARE!

Never got mt refund for a returned items despite extensive email communication wuth costumer service, that assures the refund was issued via merch card...
Scam!
Don't even think about buying anything from them, you can say good buy to you $$ once they charge your credit card.

For a high end furniture company, this retailer acts like a cheap rip off company. All of their estimated delivery dates are false. Not only that, I paid thousands of dollars for a rug that never arrived (claimed it got lost in transit or some weird story), but they did refund my money for that. Now I'm told an outdoor table I ordered won't arrive till September. Kind of defeats the purpose of having a table to eat on all summer long. I've spent alot of money with Pottery Barn but I'm fed up, no more.

Had a bad experience with Pottery Barn.
We just moved into our new place and anticipted some longer lead times on our purchase/
The problem was not supply chain related, but rather poor communications and poorer customer service.
Purchased a sofa online in April of this year. The company was happy to take my money, but less eager to assist me as problems occured.
Took 3 attempts to get delivered and when it did finally make it- it was damaged!
Didn't hear back from customer service- Delivery driver didn't point out damage to me- but did see it and tried to wipe it off.
Later he sent me a text asking for photos.

Simply, Pottery Barn is no longer the customer service oriented, high quality resource we once knew. My best counsel, as a heavy utilizer until several recent experiences... put your money back in your wallet, turn around, and run hard, run fast, do not look back. Find a local merchant that offers same or better quality and really cares about your business.

I expected much more from pottery barn. Ive been waiting 2 months for 2 chairs to come in. They scheduled delivery and then it got lost. Now 3 more weeks out. How are they surviving? These chairs shipped from California and tools 17 days to get to Dallas. I receive orders from China quicker than pottery barn. I will never purchase anything from this place again. I would like to return the chairs but Im afraid theyll never refund my money. DO NOT BUY FROM POTTERY BARN! I should have checked reviews prior to ordering. I guess thats why you cant review items on their website. Makes total sense now

My refund of returned item is still not delivered after 9 months (yes - 9 months). More than 15 calls and after 1.5hrs conversation, every time highlighted they have mailed the check but never received. Planning to take legal course and recommendation or direction.

I bought a chandelier from their website. It shipped and everything was fine. The next day, the same unit went out sale for a cheaper price. I called customer service, and they told me that they could not price match the item once it shipped. I asked to speak to a manager and they told me my only recourse was to bring the item into a store and return it and rebuy it a the new purchase price. That seems like an awful lot of energy, time, and gas to be expended for what is typically an easy remedy for almost any other online retailer. I have bought multiple light fixtures and other furniture from this store and I will no longer be a customer.

Bought two tables, both table tops have scratches after few uses the quality of the wood is very bad. They started to Peel.
Bought 4 chairs, did online return due to defects called customer service to confirm process and timeline. Agent found me annoying and hanged up on me; o

I ordered two 9x12 area rugs on Sept 7 that were "in stock and ready to be delivered (and was told this by the store.) After four delivery windows missed, these rugs are missing. They were last on a truck over a month ago coming from New Jersey although supposedly one was found and was set up for delivery today (Nov 24) which I rushed home for. They didn't show in the delivery window and I am told this one is also lost now again. I have called Pottery Barn dozens of times and no one ever follows up or calls me back when they say they will. In addition, now my order link is now saying that these rugs have been delivered which they have not (and the delivery company backs that up.) Something is very wrong at Pottery Barn— they have no ability to track their products, let alone misleading customers by saying things are "in stock and ready to be delivered" so that they pay for expensive items and never deliver them.

You basically pay a lot of money for terrible service! Don't accidentally buy something, like my mom did, then try to cancel the order. It is now yours. Cancel your credit card so they can't charge it! 4 months for expensive baby furniture, with hidden $200 shipping costs. They make you sit at home all day for deliveries, ( they don't come when they say they will), then never show up! They say they "called", they didn't. You get parts of your order strewn out over different months! Terrible customer service! YOU have to fix canceled deliveries! It's out of "their" hands. Terrible! Never buying from them again. We spent over $4,000 for this awful service.

I bought this throw pillow before it went on sale. Looks great in the photo. I wanted to winterize my bedding l. When it arrived, it was already fuzzy and had large lint balls attached to the weave of the knit. I tried to trim those off. The pillow was just a decor on my bed. I never slept on it. None of the other pillows or comforter could have contributed to the continuous lint balls this pillow gathered. I always set my decorative pillows aside before going to bed at night. This was the only pillow that pilled, got frayed, and basically looked like a disgusting eyesore.
Don't be fooled by their advertising. The material is like a cheap sweater from a thrift store. It's already stretched out. Incapable of retaining its shape. It pills and gets nappy because the fabric isn't quality. And for one throw pillow that looks like $#*!, it's not worth $40.
Pottery Barn is a massive disappointment. Don't get caught up in their hype.

Several pieces I ordered were defective and now I'm stuck with a $400 mirror that they said they will replaced and now they won't. They don't stand behind their products and words. Customer service is terrible, they are robots.

We ordered two recliners last year and waited several weeks for delivery…. I own another recliner which was being relocated to another part of our home…. That recliner is extremely comfortable chair…purchased through another furniture retailer…the two from pottery barn recline only slightly and leave my back and legs in agony…. I regret the purchase

I don't normally write reviews but this company deserves a 0 rating. I ordered a quilt for my camper in march and since campgrounds don't open until may didnt use it until then. In July I filed a complaint with them that all the strings were falling out of the design and it was going nobby. It was a very expensive 100 percent cotton quilt. They took a month to get back to me and said no sorry its been to long. I escalated that complaint on August 8. I have sent numerous emails asking the status and then finally today they emailed back and after reviewing it, its too long for a refund or replacement. So now I am stuck buying something new. I will never shop there again, my quilt looks awful a walmart quilt looks better then this. This company does not stand behind their products and customer service is a joke.