Phillip D.

Bought a wine tower in July for $999. Was told it was a new item. It didn't have a price so they sales person looked it up. Said it was $499. When we started the process of ordering it she said "oops, sorry it's $999. We thought about it and went ahead and purchased it. Went back to the store in October and it was $499. Talked to the manager and he said to call customer service. After a few "We will call you back within 24 hours" I called again and asked to speak to a supervisor, supervisor was very helpful and thought that the price change was also outrageous and said she would talk to her boss and call me back. She said that they never have a price change that drastic. She called me back and left a message and said that her boss said that is what we paid for it and they would not give us any kind of a refund. She said they were phasing the tower out. Used to be a large shopper at all their stores and they make tons of money but I will NEVER shop there again and I will keep passing on my story. I'm frustrated and angry at this company. I guess buyer beware is something I learned. I feel someone has pocketed $500 on my expense.