Pottery Barn

The Whitney desk fits perfectly in the space I had available for it. However, the center drawer of the desk was delivered with a cracked back panel and the front of the drawer was separated from the exterior front panel. A replacement desk was delivered but the center drawer of the desk had the same defect! So I refused the delivery and have been trying to get a new center drawer of the desk delivered or money/credit for the purchase...so far NADA!
I am very disappointed in the Customer Service so far. I hope this issue can be satisfied or Pottery Barn will have lost another customer!

I purchased a leather Manchester swivel desk chair just over a year ago. The pistonbrok and the chair became loose and wobbly. Ball bearing. Fell on the floor. I called pottery barn and they since it was over a year old they could only recommend I call "furniture medic". I did, they don't fix these types of chairs. I Called pottery barn back and asked, well, can I buy this part directly from someone? They said "no". So I spent $1000 on a chair that their recommended servicer can't or won't fix. They can't or won't sell me the part that is d defective. Offered me no exchange. I was literally forced to buy a new Herman miller chair because pottery barn wasn't as interested in addressing a chair broke after normal desk usage. Literally like 3 weeks out of warranty.

We sat on sectional on showroom floor and even asked salesperson will cushions be down wrapped. Yes she said. They were not and they fell apart in a year. FYI we spent $14k and Pb could have cared less. Not doing this again. Room and Board here we come.

My husband bought me a $110 robe which is a lot of money to us. I was excited to see the robe he got me, seeing pottery barn I expected it to be high quality, but they sent it with no tie! So then after giving me this gift that was supposed to be special we had to sit on the phone and they werent even apalogetic about the missing tie. They refused to send just the tie and made me wait 3 and a half month for them to have the entire robe back in stock and they sent it to us and made us return the new robe and just take the tie from it. What was supposed to be a special gift was a big hassle and I warn my friends against using pottery barn and I will never shop there. Rude customer service, poor quality control, low stock, slow service, and to top it off, overpriced!

We ordered 2 nightstands (Willow 25.5" Nightstand). One of them cracked connecting most of the 4 legs. We then exchanged another one of the same model. After about 1 month we received another same damaged one and now i don't know how long to wait to receive a normal product. The shipping time is too long and the product was damaged in transit.
One more problem, we have another order, the expected waiting time is 2 months, then you change it to 2 and a half months, again change it to 3 months. We are really not satisfied with your shipping service. There are many variations and too long and when is the correct time for us to plan.

I placed an order with Pottery Barn on September 22,2022 it said my table would deliver the week of October 3rd. They charged my card on September 22nd for the entire amount. I called them a week ago and they said it would now deliver in January 2023. I called again today and asked for a refund when I saw they charged my account in full. I was told I would have to wait for the table to come in which would be December or January before they could issue a refund. That is crazy so I contacted my Credit card company they have no right to keep my money.

I purchased an electronic gift card for Mother's Day as my mother is geographically separated. No problem, I have done this MANY times before. Seamless experience to checkout and delivery just in time for the big day. NOPE! Order placed, card charged, receipt issued via email, yet nothing sent to my Mother. Call Pottery Barn and the lady identified herself as part of management but would go on to HANG UP ON ME after asking why I was charged for an order that wasn't fulfilled. Fraud investigation filed with my bank but I will NEVER do business with this brand again. Cancel culture is here…pay attention to those of us who have been loyal for years.

We ordered Outdoor Furniture on May 12th -"they had our almost $4,000 and after broken promises it wasn't even available for July 4th! Now why would someone want their furniture so late! It turns out the couch wasn't available - so they have our money and they are false advertising a couch that they really had no right to take our money and lie to us and hold onto our money for so long! I know why they are using our money to buy more furniture from China! Criminals - should be shut down!

Used to love shopping here but the company is going downhill; items in store are often shoddy, broken and dusty and not well kept and/or if they are out of an item your expected to shoulder the costs of shipping even if you order in store and they don't bother to tell you that your item won't ship til 2 months later yet run the charge through weekly to see if the funds are still available, which they are, but if you ask again politely if they'll waive shipping and they explain how they "don't charge until item has been shipped" yet somehow still keep running my card weekly and they "can't waive shipping" and then I tell them that they hang up…I get it was easier than solving the problem. I'm not talking about a couch or large items. We're talking small items too; overall not an enjoyable experience when your spending hard earned money. There are other places to shop who will respect their clientele. #badcustomerservice #notworthit #badbusinesspractices #notworththemoney

I ordered a loveseat on 10/23/21, with an estimated shipping date of 2/22/22 to 3/8/22. The March date passed with no notification from PB. When I called, I was told that my item was still in Taiwan and that it would be shipped on 4/20/22. I called after that date and was told that my item would be shipped between 5/3/22 and 5/23/22. Again, no notification once the date passed. On 7/11/22, I was charged for the item, and I finally received a message to schedule on appointment, which I did for 8/3/22. On that date, when I went to track my item, I found the message "order canceled." I called to ask why and was told that the order was being held up because the delivery service was waiting for more items before making deliveries. It's now 8/18/22. Still no word from PB, still out lots of $. I will never order from PB again.

Waiting 6 months for an entryway table, finally got delivery scheduled. They canceled the morning of saying they lost the table in the warehouse. After waiting 3 days for help, they ordered us a new one saying there was 62 in the warehouse and we would have it the following week, the shipping date is 25 days from now!

Will never purchase from here again.

Whatever you do, don't buy the Indio collection. Had mine for 6 months, it has warped and started flaking off almost all of the painted surfaces. The company won't do anything about it including this store I purchased it from (Mashpee Commons, MA.). Both the company and store admits they've had several issues with this collection. If you google Pottery Barn complaints you'll see that many others have had the same issue. I'm a disabled Vet and have spent so much money (most of my home is furnished with it) at pottery barn. I'll never do business with the company again! They shouldn't mention the word conscious because they obviously don't have one...

I ordered a kitchen table from pottery barn on May 5 before i paid they said delivery would take 6 weeks, min. After i paid i got an email stating it was on back order. After i paid. It finally comes in for delivery on the 18th. Well they forgot to deliver the table. It finally came today 2 hrs before their delivery time that they set. The delivery drive tells the boxes are all tore up so i look & the marble table top is shaded all over. I call pottery barn to replace the table & they have them in stock great. But guess what they cant replace it until oct. I tell how redic. That is so, the rep. Tell me theres nothing anyone can do. If your not happy i can refund your money. The just couldnt care less.

Nothing but order delays and excuses. After 3rd delay, I called to cancel and was told they couldn't do that because they would have to submit a request through their vendor. I explained to them that I ordered through Pottery Barn not their vendor. They didn't care. Definitely made the message clear that they are not in the business of maintaining customers or any sort of ethics.

Just wondering how my package was in Ontario (2 hours away from me) on Apr 4th and now it's in Edmonton Alberta on Apr 10th and supposed to be delivered to me today back to Ontario? What a joke and my gut tells me if and when I receive my package the contents will be broken. Lesson learned, I'll stick with Amazon from now on. Rating is a 1 as I couldn't select a 0.

Do yourself a favor, save a lot of time, frustrations and shop elsewhere. This company couldn't care less about their customers. If you want to spend a lot of money, wait months and months, and end up with damaged furniture go ahead and make a purchase with PB. Horrible company to deal with.

I received an online ordered lamp which I loved until I tried to put the shade on. The finial and harp would not work for the lamp, and he finial was stripped and nothing would hold the shade in place. I called Customer Service, waited maybe 4/5 minutes and dealt with Ryan. He completely understood my dilemma; even though I no longer had my order number. He had a brand new lamp sent to my house; to replace the prior one; Ithe replacement came in a very timely manner and it was perfect. I am a very happy PB customer.