Casey M.

They do not respond to email or Instagram dms. They also don't ship what you ordered.
What they focus their energy on is deleting all the negative comments off of Instagram (they usually only last 24hrs. Or less).
They must have forgotten their FB password because their scamming practices are all revealed there.

Nothing but order delays and excuses. After 3rd delay, I called to cancel and was told they couldn't do that because they would have to submit a request through their vendor. I explained to them that I ordered through Pottery Barn not their vendor. They didn't care. Definitely made the message clear that they are not in the business of maintaining customers or any sort of ethics.

Never received item that was ordered. Called "customer service" and wait time was 65 minutes. After the 65 minutes, your call is automatically disconnected. OKL will no longer be getting my time or money.

This company has gone down the tubes in the last year. It's a gamble if you will ever receive an item you paid for, get a response from the very few customer service agents they employ, or get a refund on a return. After spending thousands on their website, I will never shop there again. Good operations start at the top. Their executive team needs replacing.