PoshmarkReviews 2,858

Horrible customer service! They are only interested in growing and clearly everything else has to stand behind. I bought a LV bag which I'm still sure is fake, but they "authenticated" it and gave me a credit for the bag not being in the promised shape. A couple of days later, I wanted to use this credit and it disappeared completely. No track, no history, nothing that even showed it was there. When I contacted the customer service, they asked me to provide the original emails because "they could not find it"? Wtf, this is their customer service?
A few months later, I have another issue: shoes advertised size 8 are actually size 10. Of course, nothing can be done...
Worst experience, I'm writing off that credit I have there... trouble is not worth the credit!

Poshmark employees are fraudsters who approve each other's fake returns as they rob and steal from honest sellers by sending random items different than what they bought so they can keep the original items for free. These are the same unethical people who get to decide on claims. Unfair decisions of Poshmark claims are no surprise considering the unethical people in charge. This company continues to grow by the minute. They pay BBB for their B+ rating in spite of their average 1 star review across the entire internet including the BBB's own website. Definitely a F- rating deserved. No phone support just wait days/ weeks for email responses that resolve nothing. This company needs a class action lawsuit big time! Justice needs to be served for the innocent victims like myself!

Seller, stefielouhoo, posted a stock photo ad of a model wearing a "dress", The dress she was selling was labeled women's size M. The dress in the photo reached to within a couple of inches above the model's knees. However, what I received was clearly a top, with a measured shoulder to hem length of 29 inches and NO SIZE ON THE LABEL. It barely reached to the top of my thighs. When I requested a refund, she admonished "This is a matter of fit, which is not a reason for opening a case... You could have asked for measurements of the item yet you chose not to do that. Unfortunately, there is not a set standard for what every size medium in the world should measure. Ultimately, you should have asked for measurements to assure a proper fit." Well, I expect a size M dress to reach at least a few inches below my panties and not expose them, which is how a size M fits me. If the seller had just posted an actual photo of the article of clothing on a size M model, it would have been a completely different outcome. Why would an honest seller post pictures that are not of the actual piece of clothing they are peddling if not to deceive the buyer? Honesty in advertising is key. And the length of this piece is not even close to being justified as a dress.

I opened a closet. My first sale of a pair of Old Gringo boots went very well. Then I listed some Hermes Oran shoes. I had no idea how sought after they were. I bought them in France while home visiting family. First off, they asked to see the stamp. Then ladies claimed my shoes were fake all the while giving me low ball offers. I had listed the shoes for $300 and they normally sell for $680 and up. I had worn them maybe twice... so rather new. Long story short I sold them for $200 and the girl claimed they were "sticky". She also sent pictures of the edge with on scratch. I did not recall that being there. She pulled on the edges claiming the shoes were falling apart. Even with her yanking the shoes were fine. I asked her if the shoes fit and got crickets. I later was reading that Poshmark does not issue a refund request if its based on fit. So, there you have it. It is my firm belief the shoes didn't fit so she had to make up other issues. Ultimately, Poshmark approved the return and their reason "scuff" Now I am awaiting my shoes to return to me and I fear in what condition they will come back. I have decided to no longer sell on Poshmark. They did nothing to protect my shoes or me as a seller. Even with her pictures of her being rough with the shoes... unreal.

I sold an authentic vintage LV bag in perfect condition and shipped it to the buyer. Keep in mind that after the huge poshmark commission that they take, I didn't make any money on the sale. Bag was never used in the 15 years that I had it. Poshmark "authenticates" all bags sold over $500. So when the bag ships it goes off to some unknown address, into poshmark's (dirty) hands. This morning, several days after the bag was shipped, I get a message from the buyer asking why I cancelled the sale? I checked and sure enough under my sales tab it shows that the sale was cancelled. There is no additional information. There is no way, other than by email, to contact poshmark. Now my expensive bag is missing and I and the buyer are left with nothing. This is theft! The bag was purchased by me directly from LV and they have confirmed the sale. I can get a copy of the receipt (which is archived so will take a week) as proof of authenticity. If the bag is not returned or money paid I will contact the authorities! The bag is worth more than my share of the would be profit! Poshmark needs to be shut down and the CEOs arrested.

I have to write an update to my original review of Poshmark. They have extremely poor business practices. They will keep your Credit Card info even when prompted not to. I made a $24 purchase form a great seller, Poshmark charged a card they were not even supposed to keep on file and cost me over $108 in overdraft fees. I emailed them explaining their mistake and got an insulting email back offering a credit of $6.79 off my next purchase. REALLY!? Account Deleted! Filed with BBB and my states Attorney General.
Do not trust this unprofessional group of idiots and thieves with your money!
BAD POSHMARK, BAD!

The dress was beautiful, was listed as never worn. Upon receiving the dress the box reeked of old wet clothes. I wish seller would have mentioned this. The dress was "Dry Clean Only". I bought the dress for my 85 yr old mom to wear for a wedding. The Dry Cleaner would not even touch it. He said, it smelled like it went down on the Titanic and came back.
I washed the dress in white vinegar, borax, Woolite, Oxiclean Odor Blaster. I did this for 3 days. Still stinks bad, embarressed to return it or even donated to Goodwill. Stunk up my house and my washer. Ask questions before, items look great online. This was my first purchase, I don't know if I will buy from them again.

Specifically, my first order was from VARNSMELLIE and she sent me a rayon dress that has been dried. Rayon shrinks. It's a good 5 inches shorter than the dress should be. It should be 55 inches. How do I know? I have two other dresses that are the same style and brand. She was everything but pleasant about it. I'd rather let my dog use it in her bed than return it to her and allow her to con someone else. The whole site seems shady. I've been waiting for another item to ship for 3 days.

I ordered for the first time today to have my product cancelled because the seller said the product was "too low! Sorry." Poshmark removed my money and said I won't get it back for 10-15 business days. There is also no customer service number so you will have to file a claim with your bank. Also do not buy from shopper dodobird2. She's an awful seller. She finds it amusing to insult her customers for her mistakes. She literally harassed me because I wanted my money back. Stay away from this site.

Purchased a pair of Tory Burch flip flops size 10. When I received the shoes there was no shoe size shown and didn't even come close to fitting my foot. I reached out to a Tory Burch representative online who told me that the measurements of the shoe that I was delivered was a size 8. After 9 attempts to discuss the situation with a Poshmark representative, sending them the pictures they asked for all within the timeframe given, I received an email saying that the return was rejected because I couldn't provide a picture of the shoe size on the actual shoe. I've never written a negative review but this was a total scam and I hope this helps someone to not have the same happen.

I, mainly, deal in vintage items and have purchased excellent items. So far, every item has been exactly as listed and matched Seller photos. The majority of Sellers, 95%+, respond immediately or within 24hrs, when I post questions - always, willing to provide answers, if able and add extra photos when requested, if possible.

I had an instance of an item whose condition wasn't as good as the listing stated; yet, with Customer Service assistance, was able to return item for full refund.

NEEDED: A major site overhaul is needed to better the customer experience, & certain the same for sellers. Specifically, expand categories to allow more detail for items and search criteria to find items.

Overall: Great site and item selections...

I was a first time buyer and purchased 2 items from 2 different sellers and they have 7 days to ship out your items. I received no messages back and waited 8 days and they both still didn't ship them out and I just cancelled both orders, WHAT A WASTE OF TIME! Plus the shipping rates are outrageous, $6.95 plus they charge the seller 20%! If I was a seller, I would never use this site, Ebay is alot better and the sellers actually respond and ship out the items ordered.