I did some online shopping recently. Unfortunately I had to return 2 as they did not suit me. The refund process is great! Super easy and super fast. I received my refund processed one business day after I received it in the deposit!
I buy clothing from this store more than anything else on the internet, it is easy and convenient, if you don't like it, just reseal the bag and complete the online form to return it to the post office so they can return it to me without problems.
From the beginning it was a good experience. In the end, and after seeing many designs, it was reduced to two garments. A difficult choice since everything is fabulous. So, since this purchase was intended for a special occasion, I decided to buy here again. A wonderful experience
The sweater arrived in less than I expected and was exactly what I wanted. My friend came to visit recently and wanted a sweater with that design, I gave it to him while he asked for another one for me.
Buy a wool coat in this online store. I am pleased to see that wool is again a more popular fabric. I refuse to buy or use fleece because it is basically a petroleum product and bad for the environment.
The order arrived before the scheduled date. The best market price. The company tracks and informs you at all times. Very professional and delivered with the client. I recommend buying on this site. I will definitely repeat.
When I needed to get information that was not available in their generic questions and answers, I contacted their customer service via email. I contacted a representative almost instantly and she provided the answer immediately by email.
I bought a beautiful top for my sister in law for her birthday. She loved them both and I was very happy with the opportunity to buy something online with this store that I wouldn't normally find in the stores where I live. Excellent customer service and delivery.
I love the fabrics on this page, I also like their quality. The designs are great and I found many things that my daughter didn't know what to choose. Browsing the website was very simple to use and ordering was also very easy. The hardest part was determining what I could stay and what I had to go in my online shopping cart.
Product sizing has no consistency, fabrics are a disappointment, return policy available but you have to send product to China on your dime. I will NOT buy from this site again and have had to donate 50% of what I bought due to cost of the return.
I paid for express shipping on 3 items expected them in time for a party it has been 2 weeks since party and no package. Customer service keeps saying 3-5 business days it took them 15 business days to ship and only shipped partial items of what I paid for now telling me 3-5 business days for last item to ship. I probably wont even get the 2 items they claim are in the mail. And according to reviews if any items show up they probably wont fit! SCAM!
Sorry for the delivery issue. Total time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-20 Business Days. US $5.00 +
Postal Expedited: 7-12 Business Days. US $7.00 +
Express Shipping: 2-5 Business Days. US $12.00 +
Sometimes items may get delayed if the manufacturing part got some issues. We will keep improving our delivery services.If you run into any issue, please do not hesitate to contact us at support@popjulia.com.
I order a dress and never hear anything for 3 weeks. I contact them and finally they shipped it, however, wrong dress was delivered. I again contact them to exchange it but they just told me "it was delivered." They did not do anything until I send them photo of the dress I received. They refused refund so after contacting them more than one month, I finally got the dress which is too short to wear. Also, sewing is not straight so the dress itself is not straight. It already over 2 months and I am tired of contacting them.
I decided to take this good lesson and never ever order from this awful store.
Sorry for the inconvenience caused. Sometimes, our logistic dep mess up the parcels. We will continue to improve our service accordingly.
Kindly pls note that size varies from specific items on our website. We recommend you use “Size Guide “ to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
I want to buy loads of clothes currently and I found just the perfect shop to go to which is Popjulia. I did my order and the customer service was so nice to help me with the tracking number so that I know when my clothes arrive. It was amazing how fast shipping is. I checked my clothes the color is very good just like pictures and it fits all perfectly.
Ordered red sneakers; received black instead. They offered me a 30% refund to keep wrong item. When I said I wanted to return wrong item at their expense and have them reship red, they ghosted me. Shipping cost me as much as the item. Comes from China.
Sorry to hear that you received wrong color. Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com?
Then, Our customer service will check and get back to you accordingly.
We promise you we will settle this matter at the best way we can.
Clothes I ordered in June still haven't arrived. They insist that my packages were delivered, according to their courier. The tracking service on the courier website is in Chinese. They keep telling me to check, but what is there to check? The packages just haven't been delivered! The two pieces I received out of 8 ordered were nothing like the pictures and the sizes don't match too. Just avoid.
Sorry for any inconvenience caused. Please provide the tracking# and we will track for you. The packages are handled by loacl post office and if you don't have it, you can contact the post office to claim it.We will keep improving our products and services.If you run into any issues, feel free to contact us at any time at support@popjulia.com.
The purchase process has been good. Although the process takes longer these days compared to other stores, they are still my company to buy my clothes. The prices offered can be very good and low. You cannot overcome the tranquility they provide!
Yesterday I received my dress. It took a little longer than I expected, but I liked it a lot. The colors are more vibrant than I expected and the material is actually very nice. You will probably buy again at this store.
From the beginning it was a good experience. In the end, and after seeing many designs, it was reduced to two dresses. A difficult choice since everything is fabulous. So, since this special dress is meant for a special occasion, I decided to buy again here. A wonderful experience.
Hello,
This is a great store to get a lot of thing to wear, but the process to ship out the articles you buy if so slow. You should to make a deal with a good shipment company in order to offer a better price for shipments.
Thank you!
I always buy online at this boutique and find all the amazing services. The purchase, delivery and customer service are quite organized and fast. I try other sales websites, but I can't compare this page with another. I love!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your body measurements when choosing size. They are true measurements.
We will keep improving our products and services.
If you run into any issues, feel free to contact us at any time at support@popjulia.com.