Picaboo

Last year, I got sucked into a bogus scheme with a price reduction on yearbooks that you refused to honor. The books were late for reunion. Worse they were shipped from Canada and went thr customs for the full amt, not the discounted amount. We had Visa correct the flaw and got near the promised price. Lo and behold, over a year later, I get a State tax on a $3000. " import." The cost was $1200. And it was not a business import. I paid the $200 to be rid of you once and for all. You have fraudulent business practices, and an irresponsible service Department. Do not do business with this company. Ok for 1 book perhaps but NEVER order multiples! Terrible.

I ordered my son a large canvas and spent $85. Once I submitted it I sent them a question asking if they felt that I should submit a different picture because the eyes on the dog were whitened by the flash. I never heard from them. Tried calling them on the next business day and they never returned my call so I emailed them again and someone did return my email by saying it went to production and there is nothing they can do about it. And "However, as a one-time courtesy, if you would like to edit/reorder the project, we can offer you a 80% discount on the new order. To take advantage of this, simply make the edits needed, place a new order with no promotions or discounts applied, and reply to this email. Make sure the new order is for the same size/quantity/page count, and I will then manually issue a refund for 80% of the product cost, not including shipping or tax. Please note: This offer is not able to be combined with any other discounts or promotions."
For it being in production, it took 3 weeks to get the picture to me.

Sadly for them, they not only lost my business and money, but people who I know looking for recommendations will not get from them.

I know it's not their fault for the picture I chose, but I reached out to them immediately.

Stick with Shutterfly, they have better customer service!

I have spent so many hours trying to do a photobook on the Beta software. It is full of bugs and is constantly crashing (yes, I meet all the system requirements, I checked). It has been so frustrating and I am pulling out my hair. It took me so long to do anything (1 layout, hours), that I could not get it done in time before the voucher expired. They said they would extend it, but did not. Not happy with customer service at all. Never again.

I bought an $18 voucher from wagjag and ordered my photobook. First of all, the website is non-user friendly, it took me 2 hrs to finish uploading and editing photos. Then when I placed my order, I had to pay an additional $12+tax for shipping. I carefully reviewed all the photos and make sure they are not in the "crop zone" or to be cropped when it is printed. When I received my order, the photos were cropped unevenly leaving a white rim on the edge of each photo. I was completely dissatisfied but their response was "while content in this zone may be cropped, there is no guarantee that all of it will be." and they claim themselves to be 100% satisfaction guarantee, give me a break. Don't fall for this deal and I could just order a nicer one from superstore, walmart or elsewhere at a cheaper cost.

I wish I read these review before I purchased from Picabo. Their customer service is horrible. They over promise and under deliver. My three books were misdirected in the mail and three phone calls, one chat session, and 5 weeks later, I still don't have my books.

Can not recommend this company.

Absolutely terrible costumer service! I bought photo albums of my wedding for my family and my in-laws. They were not shipped in time to meet the deadline the company claimed they would meet (that the packages would arrive before the holiday season). One of the package's shipping got completely screwed up, Picaboo would not acknowledge the situation at all. The costumer service representative was rude and so unhelpful (I was being very kind and patient despite being very frustrated but she was still very rude). If I could put less than a star I would - DO NOT use this site for any cherished projects - I will most certainly not be using them again.

Spent days designing the perfect Christmas cards. Spent extra money for the 'Premium' cards and personalized envelopes. Ordered overnight shipping. DAYS later, received the cards - and blank envelopes. When I spoke to customer service, they claimed the error with the envelopes not being printed was due to 'an internal bug' and had now been fixed, but the soonest they could get the printed envelopes to me would be New Years. Some good that does for Christmas cards. They also claimed they could not issue a partial refund, as the printed envelopes (which I didn't receive!) were 'included' in the cost of the premium cards. SCAM ARTISTS! I'll never order from them again!

I ordered my Christmas cards on 11/26/18 and paid for rush delivery. I used a Living Social deal. Was given an Estimated delivery date of 12/3/18, that way I have time to mail cards overseas. As of 12/06 the order is still "in production". I chatted online 12/03/ with customer service (as I couldn't find a #) who said there was a delay and they couldn't tell me when my order would be shipped. They refunded my rush delivery charge but the point is if you give someone an ESTIMATED delivery I would expect it within 2 days. Horrible
Customer service without any actual help or information.
This is my first and last time I will order from them.

I found this website from a freebie site. You can create photo books and calendars from your own photos. I was very impressed with the ease of navigation of the site. I made a calander and only had to pay shipping, but their normal everyday prices were reasonable, I thought. My calender came back within a week and it was beautiful. It was made out of heavy paper and the quality was just great. I will be doing business with this company again.

I ordered a photo panel (8x10) from Picaboo. Received with the head of one of the subjects chopped off. Complained, was told it was a problem with their site which does not properly allow to judge borders and to reorder, and pay to be reimbursed. I ordered a second time, allowing for the "invisible" border. I received a damaged photo panel 2 weeks later. I complained two weeks ago. I have not heard back from their "customer service". I would not recommend Picaboo to anyone! I have thrown away both money and time and still don't have the product. This company deserves a zero rating.

This was the single worst shopping experience (online or otherwise) this entire holiday season. We spend $1000's of dollars every holiday, and the $100 I spent at Picaboo will never be forgotten as the worst money spent. I have complained to the company and never heard back.
The online experience was difficult and frustrating. The quality of the items I purchased is literally childish and laughable. The look like something you might try doing on your own at home if you had never made photos ever in your whole life. And the customer support was ridiculous - I never ever heard back from them.

Bought cards through Groupon so wanted to use for Christmas cards. Once I paid for it- I was all in :( First- it would not save any of my projects correctly. After literally hours working on what should have taken a fraction of the time, I ordered what I assumed were the cards I had decided upon. Like other customers, it took way longer to get the cards- only to find they were my first draft! They were cropped horribly, and looked so cheap. I corresponded with Picaboo through their Live Chat. I was asked to send a photo of the cards I received. I did so (their instructions were difficult at best to understand) and Picaboo agreed to refund my money- once I mailed the cards back.
Sure they refunded my money- but not for P&H to send the WRONG cards back. I ended up going to Walgreen's- cards were ready in an hour and looked amazing!
Groupon was wonderful as well- they could not apologize enough and sent me a full refund- no questions asked.