Picaboo

I ordered once and loved the product, but this year ordered again and they sent the incorrect cards. I have tried to get in touch with them four times now, over more than three weeks, and they keep saying that they are "waiting for technical support". The last time, they just cut off the chat without saying anything.

Stay away!

I have been making books for 10 years now. I usually make the lay flat books so the photos don't get lost in the seam. The books are quite expensive so I always watch for sales. The big issue I am having with these books is that the glue holding the pages together is deteriorating and the pages are coming apart. Unfortunately they only stand behind their books for 30 days. I have spent thousands of dollars on books that will all probably fall apart in a few years….

I have used Picaboo for years because of the ease of the program use, the quality of the finished product and the customer service. Since my last use they have made several program changes that are counter intuitive, eliminating some photo editing options and making previous options difficult to use. 10 clicks now gets you what one used to. They have not updated their help section so the old tutorials just laugh in your face knowing that they are what you really want. Which leaves you having to contact customer care each time for online chat support. And that is just dandy if you happen to be working on your photo book in the middle of a workday because it's on the weekend, you're out of luck. However, when you do reach someone, they are helpful and knowledgeable. So, Picaboo, I don't know why you've made the changes, but go back to the easy and efficient program you used to be. I'm all for change and updates when they make sense.

We have been reasonably satisfied with Picaboo products until recently. After spending hundreds of dollars on books for Christmas this year, we given books that had a big black line going through the center pages. We were dumbfounded - how had we missed this when looking through the Preview Mode? We have done many books prior to this with no such problem. When talking to their customer service rep, Steven, we began what turned out to be a negotiation, instead of honoring their 100% guarantee. The truth is, they won't do it so buyer beware. Here is the evidence - the photo on the left is straight out of the Preview Mode and the photo on the right is what we got! Ouch!

I have three photo books by Picaboo and all three have pictures that are turning black. The customer service representative blamed it on the way I am storing them. I told him that they are on a book shelf that gets no sun and he said it has to be my fault. He also said that since it has been more than 90 days, Picaboo will do nothing to help remedy the situation.

This company has been nothing but a nightmare to deal with. I was first sent someone else's order all together. When contacted they said they would resend my order however, they then forgot to reprocess my original order until I had to contact them again weeks later. Once my order finally did show up, I then received a shipping charge for the first order I received which wasn't even my order. Through the many months of dealing with them multiple phone calls, emails and photos were sent and they basically said there was nothing they could do. I will never use this company again and I warn all of you to stay away. There products are not worth it.

I was gifted a gift voucher for Picaboo and was incredibly excited to use it. Unfortunately it didn't work on the website so I reached out and they emailed me and told me to place the order without the code and they would give me a manual refund after placing my order. I then placed my order and emailed them and they responded saying that they cannot process my refund as the "terms" of the gift receipt had changed without notification and the voucher was no longer available on prints. I then tried to cancel my order and they said that becuase it had been more than thirty minutes since placing the order they wouldnt be able to cancel it! HOW. I was LIVID

We use Picaboo every year since they seem to be the only one that has something like Cards for Causes where they would donate 100% to charity (on giving Tuesday). Sadly every year the "estimated shipping" is off. You call customer support and they refund you the cost of shipping, but that doesn't make up for the late xmas card delivery. Mine is so far 4 days after the shipping date and it shows still "in production." This is ridiculous. I'm not sure why they can't fix the supply chain issue. This will be our last year doing this. I'll just donate to a cause separately.

I purchased a voucher to use on my Christmas cards. I've been trying to construct the card for the last two hours, and I can't get anything to load. Picaboo is the most user-unfriendly site I have ever experienced. So disappointed... in 2010, my photographer made us a family photo book which is absolutely gorgeous. Now, with what is happening, I may just forfeit my voucher and go with another site. Angry, frustrated, defeated. I will not be back to Picaboo.

Absolutely awful. Loading photos took forever. Completely non-user friendly interface. Hit back button accidentally and lost two hours' work, even though the site CLAIMS that projects auto-save every 5 minutes.

I wanted to throw my laptop across the room. Awful. Awful, Awful, Awful. Am considering walking away from the two vouchers I bought on Living Social, simply because I think I'd rather lose the money than have to use this site again. THE WORST.