Picaboo

Absolutely awful. Loading photos took forever. Completely non-user friendly interface. Hit back button accidentally and lost two hours' work, even though the site CLAIMS that projects auto-save every 5 minutes.

I wanted to throw my laptop across the room. Awful. Awful, Awful, Awful. Am considering walking away from the two vouchers I bought on Living Social, simply because I think I'd rather lose the money than have to use this site again. THE WORST.

We have used Picaboo several times and are very pleased with the design tool and the quality of the printed books. Recently, Picaboo didn't ship out my order when they said they would and my books did not make it to my house before we left on vacation for Christmas -- even though I had paid for 2nd Day Shipping. I had to have a neighbor pick them up off my porch and overnight them to us before Christmas. The good news is that Picaboo refunded us both shipping charges. Because they made up for their mistake we will definitely use this company again.

Found this site while looking to see if anyone had written a review of the canvas prints they offer, but was surprised to see all the negative reviews here on their photo books.

I have made 3 different photo books, one for my wedding, honeymoon, and my son's first year. For the last one I even splurged for a Madison book (their really expensive option).

We have been really happy with the quality of the books.
I enjoyed the software here over some of the other sites that I gave up on. It is frustrating how long it takes photos to upload, but once they are loaded there are a lot of options that I didn't find on other sites.

I did not require much help customer service wise until my most recent order. A single photo was in two places on the same page instead of what I had thought it should have been based upon my layout. The company replaced my book for free

I have used Picaboo for years because of the ease of the program use, the quality of the finished product and the customer service. Since my last use they have made several program changes that are counter intuitive, eliminating some photo editing options and making previous options difficult to use. 10 clicks now gets you what one used to. They have not updated their help section so the old tutorials just laugh in your face knowing that they are what you really want. Which leaves you having to contact customer care each time for online chat support. And that is just dandy if you happen to be working on your photo book in the middle of a workday because it's on the weekend, you're out of luck. However, when you do reach someone, they are helpful and knowledgeable. So, Picaboo, I don't know why you've made the changes, but go back to the easy and efficient program you used to be. I'm all for change and updates when they make sense.

I ordered photo books in Dec 4,2017 to be shipped a week before Christmas and paid $200 for rush shipping. On the date they should have been delivered, I had not received any tracking information. I called customer support, and they said that books were still in production and had no idea when they would be finished and shipped. I got refunded $200 in shipping costs, at the very least. These were Christmas gifts and now they wont be in on time! They said delivery dates were just an estimation - event though they charge you those hefty shipping costs.

Save your money and go elsewhere! We used a high-resolution image taken by a professional photographer, and it came out looking dark, so much that if we didn't need to send the photo cards out I would pay money to get them done elsewhere. In addition to the photo being very dark, the card itself was not aligned before it was cut, and part of a letter from the heading of the card on the left is cut off while on the right a small strip of white paper appears. Unacceptable! The actual process of designing the cards was annoying--every time you clicked on something, an image of a wood board would process before your eyes until the next screen was ready. Then, lots of unnecessary steps (to align the side of the card, which should just be a template), yet not enough flexibility in centering the actual picture. Horrible, horrible product and experience!

They were offering vouchers for $80 credit for $25. I purchased 3 of them, only to find out that they were charging exorbitant amounts for shipping that made the voucher not worth it AT ALL. I requested a refund for my $75, which took forever to process through customer online chat, and then six weeks later it still hasn't been issues. I'm back in communication with customer care and I've disputed the charge with my credit card company. All in all I've probably wasted 3 hours on this terrible company and will NEVER use them or recommend them to anyone.

I ordered their photo cards and a portion of my name was cut off. I contacted customer support and asked if they could reprint because when I previewed the card online, it did not show my name was going to be cut off. They refused to reprint. They offered a 50% discount towards a new purchase instead. Needless to say, I declined their offer. This was my FIRST and LAST time using Picaboo.com. I will send out those cards to my friends and family with an advisory NEVER to use this company! Complete waste of my money!

Photo panels arrived in terrible condition (pictures were being over cropped and only half of the caption can be seen). Called customer service and they admitted that this was due to a software error. However, they refused to correct their mistakes and asked me to adjust the picture online using the panels I received as a template to guesstimate how much to move the captions! Also, they said they will send me replacement panels only if I pay over $100 for a new order first! Another option is to send all the panels back to them and they will refund to the Groupon voucher I used which can only be redeemed at Picaboo (they even suggested that I could ask Groupon for a refund!) What a joke!

Ordered my Christmas cards on 12/6 with expediting shipping preference (which I paid for). They were scheduled to be delivered between 12/11 & 12/16. On the 16th I called because they never arrived and my shipping tracking information was never updated. They agreed to reprint, expedite the processing and send next day air. It is 12/21 and I still have not receive them. My Christmas cards will now officially not make it out in time for Christmas even though I originally placed my order on the 6th. No offer to refund or credit me anything and believe me, I asked. I am shouting it from the virtual rooftops! Do not use Picaboo for your printing needs. I get that mistakes happen, but companies need to provide a better customer experience when they do. Never again, Picaboo!