I ordered photo books in Dec 4,2017 to be shipped a week before Christmas and paid $200 for rush shipping. On the date they should have been delivered, I had not received any tracking information. I called customer support, and they said that books were still in production and had no idea when they would be finished and shipped. I got refunded $200 in shipping costs, at the very least. These were Christmas gifts and now they wont be in on time! They said delivery dates were just an estimation - event though they charge you those hefty shipping costs.