I used this company for the first time about 3 years ago. Recently I decided to start printing my photos again in book format and used them again. I didn't have the same results as most of these reviews.
The quality of the book the first time around was exact to my screen. The second time around I decided to use the layflat paper. This options resulted in fantastic results. It was a book of sunsets for my mother. She was pleased as I also was over the color rendition. I printed a b/w photo book with images that range from contrasty or deep dark tones and yet the details within still held up. I had two issues with the book - I could slightly see the image of the back side of the page. If I went layflat, this wouldn't have been an issue. However with the layout of the book it would have been unnecessary for the extra expense and other book companies have to same paper weight for paperstock. My second issue was the book came in bent. I called the customer service. My response was very different then what is posted here. They told me to take a photo of the book and send it to them for their records. They had no problem replacing it. In fact, minutes later after sending the images I wanted to check the status of another book I had in production and notice that the bent on was already reordered by them. They overnighted the book once it was printed.
The last book I made in color came in last week. The print quality was good. Things were the same as usual. Nothing out of the ordinary. Colors were very close to accurate. A slight drop in vividness but essentially the same as the computer.
After reading some of these reviews I can't help but wonder if some take into account that user errors isn't a fault of a company. I'm not trying to bash anyone because these are things I have and could easily do too. But having spend money I make sure to double check things.
Like for example the yellow crop lines that say that they image 'may' be cropped is a rough estimate. So yes, the image past that point may show up. If you stop the image right at the line, you run the risk of the white of the paper showing up. Or leaving blank pages. I've done it but caught in when I looked through what I was getting printed. After all that effort why not take 5 more minutes? Again these are mistakes I've caught myself making too. These were my thoughts with some of what I was reading.
Anyways, overall I'm happy with what I'm receiving. I have 4 more books to print so hopefully all stays this way. I've never tried another company as I've had no need to this point.

I am trying not to let my emotions enter into this review, but I am thoroughly disappointed in Picaboo's customer service. They state Guaranteed Satisfaction. I was not satisfied. The book I ordered was a child's book I created. It looked great and vivid online. The book that arrived was too dark to read the text! So, having ordered many times in the past, I had confidence they would make good. They told me to re-order - not exchange, I had to actually re-order and they would RE-BILL and then reimburse (hopefully!). This is an unprofessional way to make good on a replacement, but I went ahead because I needed the book. Picaboo told me it was my fault - my monitor display is showing to bright. Really? They told me to adjust my monitor to reflect the darkness in my book. But the part that was dark was their colored background - and there is no way to adjust the brightness on it. So, instead, just to complete the project, I chose brighter and lighter colored backgrounds and darker text. But I told them that Picaboo also made errors by putting a picture on the edge of the page, when it was clearly within the print boundaries online. So, I re-ordered the book (not happy to have to do it within 7 days. These books take a while to create!). So I quickly corrected everything manually, and quickly went into the order stage. Since everything seemed to be set up the same as before when I ordered the first time, I just proceeded. They told me not to use any coupons, so I didn't.

I told Customer Serivce that I don't feel that I should pay shipping and taxes - which they are charging me for the 2nd time around. Since Picaboo made an error, they should pay. The customer service agent totally ignored this part of my email. Shipping and handling the 2nd time was somehow more expensive: $10.99 shipping and $10 for tax. That's an extra $21 I have to pay that helps to negate my original discount (through Amazon).

So when I saw the shipping and tax costs, I emailed again and stated that this issue has not been addressed. The agent told me that I was "told to order the exact same size and cost as the first time". He said that even though I ordered wrong, he was crediting me for the full book cost. I looked more carefully at my order and sure enough, even though I had already ordered the book once, their system re-defaulted to the larger, more expensive 11x14 book.

I told the agent that I apologize and it IS the wrong size but your system defaults to the more expensive size and I was rushed. Now, WHY DIDN'T HE JUST TELL ME THE BOOK WAS THE WRONG SIZE? THAT would be customer service.

So I emailed one last time and stated: If the book is already in production, I guess I lose.
He replied, "The book is already in production. Sorry."

This is NOT customer service. Nor is it the quality of product I received. I had been used to perfection in the past. I will no longer be buying from Picaboo. When I originally told them I don't want to pay shipping and tax, I said IF you feel I must pay, then please ship the book MEDIA MAIL! It only costs about $3 or $4! (That was when they ignored that part of my email until it was too late and the book was "in production".) There is no reason to charge so much to ship. That part is a definite ripoff!

Goodbye Picaboo. I will be shopping around now.

Not user friendly. Couldn't change the size of a photo!