Joyce B.

I ordered my son a large canvas and spent $85. Once I submitted it I sent them a question asking if they felt that I should submit a different picture because the eyes on the dog were whitened by the flash. I never heard from them. Tried calling them on the next business day and they never returned my call so I emailed them again and someone did return my email by saying it went to production and there is nothing they can do about it. And "However, as a one-time courtesy, if you would like to edit/reorder the project, we can offer you a 80% discount on the new order. To take advantage of this, simply make the edits needed, place a new order with no promotions or discounts applied, and reply to this email. Make sure the new order is for the same size/quantity/page count, and I will then manually issue a refund for 80% of the product cost, not including shipping or tax. Please note: This offer is not able to be combined with any other discounts or promotions."
For it being in production, it took 3 weeks to get the picture to me.

Sadly for them, they not only lost my business and money, but people who I know looking for recommendations will not get from them.

I know it's not their fault for the picture I chose, but I reached out to them immediately.

Stick with Shutterfly, they have better customer service!