• Photobox

Photobox

Overview

Photobox has a rating of 1.45 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Photobox most frequently mention customer service, express delivery, and next day problems. Photobox ranks 137th among Photo Printing sites.

  • Service
    39
  • Value
    38
  • Shipping
    37
  • Returns
    25
  • Quality
    28

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service girl was so rude, she asked why am I contacting in 14 days when its approximately 15 days?
How would you rate Photobox?
Top Positive Review

“This is a positive Review”

Lucy C.
7/1/22

I have made over 70 photobooks with this company. The quality is excellent. I have just finished a photography degree, and used photobox for all my printing, books and single prints. Only one book had to be reprinted, which was done quickly, book soon replaced. It does take time for delivery, so don't expect it to arrive quickly. Its always well packaged. If I have needed to speak to anyone, I have found them most helpful. I have been using photobox for a few years now. The only negative I will mention is the new studio they use for producing books manually. It's not as good as the previous studio. There are not as many options for embellishments, manipulation or photo editing. I dont tend to use the auto photo insert, which allows the programme to 'make the book' for you, as I would then spend more time adjusting which photo I want where.

Top Critical Review

“False Advertising - Not Delivered in time for Christmas”

Jennifer M.
12/21/23

Eventhough I adhered to the Photobox dates for submitting my artwork, they have now said they won't be able to deliver my books in time for Christmas. They said on the phone "we are sorry to have FAILED you and all we can do is take off the delivery costs". I feel SO disappointed as I won't have presents to give to my family at Christmas (photo album of my newborn baby), instead I have to buy additional presents or turn up empty handed. This is money I don't have as I am on maternity leave. I will NEVER use Photobox again. Their website says they will give you 110% money back if you have a smudge on your artwork. What about compensation if they miss Christmas? Offering free delivery for them being LATE is a JOKE and terrible customer service.

Reviews (165)

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Reviews that mention popular keywords

customer service (55)
Thumbnail of user jenniferm5823
1 review
2 helpful votes
December 21st, 2023

Eventhough I adhered to the Photobox dates for submitting my artwork, they have now said they won't be able to deliver my books in time for Christmas. They said on the phone "we are sorry to have FAILED you and all we can do is take off the delivery costs". I feel SO disappointed as I won't have presents to give to my family at Christmas (photo album of my newborn baby), instead I have to buy additional presents or turn up empty handed. This is money I don't have as I am on maternity leave. I will NEVER use Photobox again. Their website says they will give you 110% money back if you have a smudge on your artwork. What about compensation if they miss Christmas? Offering free delivery for them being LATE is a JOKE and terrible customer service.

Products used:
Photobooks

Service
Value
Shipping
Thumbnail of user glyncurry
1 review
1 helpful vote
December 22nd, 2023

My order cancelled for no reason and I've still not been told why or received a refund, rang customer service several times but no one answered, no response to my emails and still every day I receive them from them with offers, pathetic customer care

Service
Value
Thumbnail of user cm1127
1 review
1 helpful vote
October 2nd, 2023

I ordered a photo book paid extra for delivery, no communication. I contacted them the day before to ensure it was still arriving I was assured it was. 48 hours later I am still waiting. Contacted customer services and was told a machine has broken but they couldn't issue any form or refund or compensation. Do not use! Can't contact them on a weekend and customer service very poor when contacted them.

Products used:
Photo book

Service
Value
Shipping
Thumbnail of user kirstyb48
1 review
1 helpful vote
March 14th, 2023

If you want photos printed, go elsewhere: my photos are now three weeks "in the post" and all I get from the customer helpline is another ticket number - I suspect it's a bot just providing a random string of placating numbers. Nor are Photobox interested in reimbursing me for the cost of my pictures - without an effective method of sorting out the problem, that remains unresolved - and illegal under the Sale of Goods Act of 1989.

Tip for consumers:
Don't bother.

Service
Value
Shipping
Returns
Thumbnail of user andrews557
1 review
1 helpful vote
November 8th, 2018

These guys are actually good and the support is fast, the reason for 3 stars is because like all of these print companies their vouchering and marketing is quite dishonest. They email me prices and i see discount codes, but then the discounts arent eligable at the prices they email me, then if i ask live chat to enable the discount, they first double the price, then enable discount codes, so it actually works out costing more than without the voucher. If pricing was more straightforward then I'd have given more stars.

Thumbnail of user lucyc274
1 review
0 helpful votes
July 1st, 2022
Verified purchase

I have made over 70 photobooks with this company. The quality is excellent. I have just finished a photography degree, and used photobox for all my printing, books and single prints. Only one book had to be reprinted, which was done quickly, book soon replaced.
It does take time for delivery, so don't expect it to arrive quickly. Its always well packaged. If I have needed to speak to anyone, I have found them most helpful.
I have been using photobox for a few years now. The only negative I will mention is the new studio they use for producing books manually. It's not as good as the previous studio. There are not as many options for embellishments, manipulation or photo editing.
I dont tend to use the auto photo insert, which allows the programme to 'make the book' for you, as I would then spend more time adjusting which photo I want where.

Tip for consumers:
Be patient for delivery, if you are making a book, do it manually.

Products used:
Photobooks, calander, canvas prints, personalised gifts

Service
Value
Shipping
Returns
Quality
Thumbnail of user lr492
1 review
0 helpful votes
March 10th, 2023

This company does not deserve even 0 star to be honest. Ordered two custom made posters just so they could cut have of the images.
Now my husband birthday gift is ruined Very poor service apparently either they are blind or they do not check what they print at all! Very very disappointed!

Service
Value
Shipping
Quality
Thumbnail of user hughh119
1 review
0 helpful votes
March 20th, 2023
Verified purchase

This company does not deliver on time even if you pay for express delivery. Use other companies, you have more chance of getting your goods when you need them.

Service
Value
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Thumbnail of user tco1
1 review
0 helpful votes
November 6th, 2016

In Dec 2015 i gave my order and paid. And, after that NEVER received anything so far. Those pics were supposed to be my Xmas present for my family and I was let down by their service. That is a shame!

Thumbnail of user carinel14
1 review
0 helpful votes
April 24th, 2023

Photobox has changed software without telling their customers. As a consequence old creations can't be edited and some of them not even reprinted!
They did not even tell anything before changing.
I have spend a lot of time over the last 20 years making lots of books with them and I can't use them any more. I am extremely disappointed!

Thumbnail of user ianp244
1 review
0 helpful votes
January 12th, 2022

I have been a customer of Photobox for over 10 years and the most part they have been fine. Two weeks ago I ordered two calendars. After the payment went through I got an offer of a voucher for £6.87, their website said:

" Click here to claim your £6.87 cashback credited onto your card…."

As I went to apply for it I noticed in very small pale grey font:
"By clicking above, you can join our partner programme for 15 pounds/month and claim your reward"
Notice they use the £ sign for the cashback offer but not for the £15 a month. Its designed to be overlooked which I nearly did. The trick is that you think you are just claiming your cashback from Photobox "credited onto your card", but in reality you are giving a company called Complete Savings your CC to take £15 every month, that's £180 a year!

If you want to see how people have been duped search for Complete Savings on this website and you will find plenty of angry customers. If you think this may have happened to you I suggest you check your CC statement ASAP.

I have contacted Photobox twice to complain over this, but guess what they never replied!

Thumbnail of user ryant816
1 review
2 helpful votes
September 20th, 2022

The app and the website are on different platforms. So when you've wasted your time creating a photo book on the app that doesn't work, you then have to start all over again on the website as you can't access your creation through your account. Who comes up with this?

This has been a waste of 5 hours of my life, such a shameful company.

Tip for consumers:
Please do not waste your time on this company

Products used:
None as I can't even order the photo book

Service
Value
Thumbnail of user barbaraa1045
1 review
3 helpful votes
July 21st, 2021

Somebody should explain what ‘customer service means'. It does not mean talking down to your customers! Purchased a 1000 jigsaw of train network map for my 5 year old grandson. First order: station names blurry and unreadable. Second one was readable, but margins, which amounted to a third of the map simply cut off. The last time I contacted Customer services to complaint their response was to be patronising and rude. My response ‘did' they think talking down to their customers acceptable? Since then no reply, no refund, no apology. Photobox unethical and unprofessional. Tried to upload image and receipt without success unfortunately.

Thumbnail of user mohammedk65
1 review
1 helpful vote
April 29th, 2020

Pretty shocked at the poor reviews on this website. I have used them for over a decade, making 2-3 albums a year from them. Wait for when their special offers come around which do so very often - you should never pay more than £40 - £50 for a 100 page A4 personalised photobook. The software I have got used to... it can be frustrating, but once you know its nuances, you get used to it - that said, it has all changed for 2020! The final product is excellent, production and delivery quick, and customer service ok, especially on the live assistant.

Thumbnail of user leec699
1 review
0 helpful votes
May 1st, 2023

I would leave 0 stars if possible
I would leave 0 stars if possible. We ordered 12 x a1 size canvas prints for our new office. We ordered them all with the no wrap option (white sides) They all turned up with 95% covered edges (the white part not even in a straight line on some of them) We contacted customer services who firstly stated we ordered them with wrap. I sent them a screen shot of our order where they confirmed we had actually ordered no wrap. After numerous emails they said they would offer us a refund. However they have now refused and we will be forced to do a credit charge back. This is absolutely disgusting - I would not recommend this company to anyone. There satisfaction guarantee is a joke. They are the most unhelpful company we have ever had the misfortune of dealing with. If you are thinking of ordering from them be warned.
We were dealing with Emina who is blatantly lying

Service
Value
Shipping
Returns
Thumbnail of user andyt243
1 review
1 helpful vote
October 21st, 2022
Verified purchase

Order didn't arrive due to them mixing half the delivery address with half the billing address. Wouldn't talk to me when I called to sort it out as my wife's name is on the account. My email address, my name on credit card, my name on the delivery address. Quite happy to take my money but not talking to me to sort the problem, unbelievable lack of customer service!

Tip for consumers:
Don’t

Products used:
Ordered photo magnets but they never arrived

Service
Thumbnail of user jarh1
1 review
1 helpful vote
October 9th, 2023

How is it possible to not be able order on Sunday.
And then on Monday they say it's to late because they don't work Sundays haha wtf

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Value
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Quality
Thumbnail of user stephenc2085
1 review
0 helpful votes
March 29th, 2023

Took two attempts to get a photo book to me as the first one went to a different address. Picture quality is rubbish all blurred as they use card instead of photo paper. (Nothing wrong with original pictures) Not worth the price even with a 50% discount!

Tip for consumers:
Don't order from photo box

Products used:
Photo books

Service
Value
Shipping
Quality
Thumbnail of user sarahp2060
1 review
0 helpful votes
July 10th, 2023

Picture was half the size I paid for, no frame that I paid for, no hooks, the pictures were so bright nothing like the ones uploaded, half the people in the pics were wound around the canvas so cut off, looks just awful, they won't respond or refund. Scam company just avoid.

Tip for consumers:
That their quality was poor and they don't do refunds even though they gave me something that is not what I ordered.

Products used:
Canvas Picture

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurencem110
1 review
0 helpful votes
August 2nd, 2022

I ordered a photo book for my first wedding anniversary and they could not deliver on time. I asked them to change the delivery to express delivery, but they wouldn't. They were condescending trying to blame me and that I should have ordered earlier even though I had ordered in the required time to get it when I needed to.

Just don't bother, go with Snapfish or someone else.

Tip for consumers:
Don't

Service
Value
Shipping
Thumbnail of user johnf5723
1 review
0 helpful votes
January 15th, 2024

As a regular customer, I want to send an email but all I get is a message from "Phoebe". I could telephone but don't want to - an email is so simple. They send me emails - why can I not reply to them! All I want to do is re-order my latest creation. Although I have been pleased with them in the past I have come to the conclusion that they don't want to hear from me and just don't care.

Thumbnail of user rono109
1 review
0 helpful votes
December 11th, 2021
Verified purchase

Ordered a photo block, horrible finish on it an very poor quality.
Have tried contacting them on all social media apps.
No customer service

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickyh17
1 review
0 helpful votes
February 22nd, 2016

My order came in super fast, and the quanlity of the images is fantastic! I already want to order more!

Thumbnail of user benc1034
1 review
0 helpful votes
December 21st, 2021

Absolutely the worst product I have ever received. Picture was at a skewed angle on the frame and was over one side and not to edge on other side. Print quality was awful. Telephoned them but they refused to look into it or offer a replacement.

Tip for consumers:
Avoid this business

Products used:
Framed canvas print

Service
Value
Shipping
Returns
Quality
Thumbnail of user glendaf70
1 review
0 helpful votes
November 30th, 2021
Verified purchase

They have NO idea of what they do. Not clear where they are based. Items lost, shameful and not professional customer service. AVOID.
And yes, genuine review, here my tracking number to NOWHERE as they don't even know the name of the courier. UX*******FR

Products used:
none. the item never arrived

Service
Value
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From the business

Shoot, print, create and give! Develop your photos or create a masterpiece with PhotoBox, the photo specialists. Prints, Canvases, Mugs, Photobooks and more...

Company Representative

Thumbnail of user kerryl45
Photobox H.
Typically does not respond to reviews

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