Lorraine W.

I ordered 82 prints from PhotoBox having used them before with no issues at a cost of £18 including delivery. The majority of prints that arrived were blurry and they took longer than usual to arrive. I emailed them and photographed the worst ones and requested the "guaranteed 110% refund". They informed me that the prints were of "medium quality" and therefore as it was not a production issue they could not refund or send reprints. They then went on to say they had placed the prints in my basket so I could check them myself. I looked at them in the basket and they had placed symbols with "medium" or "high quality image"beside each one. Interestingly two of the absolute worst quality prints had the symbol "high quality image" next to it. Explain that photobox? I ordered the same prints from the freeprints app for much cheaper, they arrived within 48 hours and were of excellent quality. Oh I should say that in the email they offered me £8 credit note to spend with them in the future. Needless to say, I will not be using PhotoBox again, not because of the poor prints but because they would not accept responsibility and they were caught out trying to fob me off.