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Perpay Inc.Reviews 1,630

4.5

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Perpay is a certified B Corp, which means that we are a part of the global movement for an inclusive, equitable, and regenerative economic system. B Corps are dedicated to using business as a force for good and meet high verified standards of social and environmental performance, transparency, and accountability to all of their stakeholders. Learn more at https://www.bcorporation.net/en-us/find-a-b-corp/company/perpay-inc/.


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Perpay Inc. Reviews Summary

Perpay Inc. has a rating of 4.5 stars from 1,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, credit score and direct deposit. Perpay Inc. ranks 9th among Discount Shopping sites.

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1,076
This company responds to reviews on average within 2 days

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Illinois
1 review
9 helpful votes
Follow Chris J.
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Customer Service SUCKS!, I wrote in for support almost FOUR times before receiving a response. My order has STILL YET be shipped after receiving my first payment almost THREE WEEKS AGO! WILL NOT ORDER AGAIN from them! They definitely need to fix their process before their company flops!

Date of experience: January 6, 2020
Arizona
1 review
10 helpful votes
Follow Meagen F.
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Great company!
December 21, 2019

I was very sceptical about ordering from perpay. I was approved for $1000 limit. Seemed to good to be true. So I started reading reviews and became more sceptical about not ordering, even tho there were good reviews. Me being a single mom or 2 kids I didnt want to risk losing any money. I reached out the perpay by email. Not once but a total of 23 emails during this process. Any questions that I had they answered and responded within minutes. Setting up direct deposit was easy. First payment was taken out. I recieved my items the next week. Shipping updates were posted to my account. Extremely pleased with this experience and will be using them again

Date of experience: December 19, 2019
Arkansas
1 review
7 helpful votes
Follow Tonya B.
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This is my first time using PerPay, but so far I'm very satisfied. I was able to make a large purchase and they broke it into 8 affordable payments that are routed into my payment account from my paycheck. It's a great idea for people who have bad credit or no credit or even if you don't want to pay outrageous interest on your credit card. You have to follow the directions carefully to set up the payment process, but if your company uses a payroll service like ADP, it's super easy. Just don't forget to stop the payments after you've paid the balance. They shipped my order after the first payment. That's why they need our SSN. What if someone doesn't finish paying for their purchase? Then they have a right to report it to the credit bureau.

Date of experience: December 7, 2019
Texas
1 review
11 helpful votes
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Customer service sucks! They apparently don't have a phone. They never answer and if you leave a message they never call. They will not talk to you by the telephone. I do not know where these people are and they will not communicate. They have my account so screwed up I can't even place an order. And they leave it that way. These people apparently don't care about customer service!

Date of experience: December 7, 2019
New York
1 review
10 helpful votes
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Zero customer service
December 6, 2019

I asked my store manager, HR, supervisors to try and submit my payroll deduction (work for a large corporation) they basically just told me no, they cannot do it. So, I asked PerPay to see if they'd work with me since my work wouldn't do it. Basically I was just told "NO, but thanks!" Yeah, what if you have trouble or forgetting to take off the payroll deduction? I'm sure they plan on it I've seen complaints about it. I wouldn't use this service. They don't give a $#*! about customer service

Date of experience: December 6, 2019
California
1 review
1 helpful vote
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So easy and convenient
December 6, 2019

I have never had any issues with PerPay which I have been using for almost a year. I've made large orders and paid them off my limit is higher as well!

Date of experience: December 5, 2019
Maryland
2 reviews
8 helpful votes
Follow Charnittra R.
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I have been using Prepay for over 1 year now and they are the best. Sam is awesome and what I like the most is that they are so personal with everything. Communication is awesome. For those whom complain about being overpriced its a business they are here to make money and make customers happy by being able to supply us with monthly payments on items that WE want but can not afford right away... I LOVE PERPAY...

Date of experience: June 4, 2019
Perpay T. β€” Perpay Inc. Rep
over a year old

Thank you for the kind words, Charnittra!

We love customer feedback and are excited to share your review with Sam specifically. Always let us know if there's anything we can do for you!

California
1 review
26 helpful votes
Follow Roberson C.
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Overpriced items
May 5, 2019

I'll start off by saying why I gave it 2 stars. For those who can't afford to get credit, and have an option of paying by month, this is okay, just like Fingerhut.
But the general score I gave reflects the fact that everything is $10 to $20 more expensive here. Plus they charge way too much for shipping and handling.
Their return policy is outrageous!

Example, are used toy product: "Lego Star Wars X-Wing". This product is sold at Walmart, and online at Walmart, for $68. Also on its Lego website for $62. On the Lego website the shipping is free for standard, on the Walmart website $35 and above will get you free shipping!

Per Pay does not even have a dollar amount that they would work with you, for 'free shipping', if it costs a certain amount.

In most cases when someone returns something, it means it doesn't work, or it doesn't work the way it should work properly. To return items, these items or products must be kept unopened, AND UNUSED!

For example: 1) if you buy a pair of shoes and they're your size but they're too tight... you can't return it.

2) if you bought a pot and skillet set, and you start to cook with it, or you noticed that the screws on the handles are a little loose, or it just doesn't cook the right way for you, you can't return it because you opened it, and you used it! The product must remain unused.
We are also responsible for the original shipping cost which could range from $20 $30
We are also responsible for the original shipping cost, a $10 return shipping fee, and a flat 5% restocking fee on all returned items.

Overall as I mentioned when I started this review this website it's okay for those who are working on their credit or if they're used to Fingerhut type websites.

They do announce that they do not have a Percentage or APR in the sense of Interest, but the reality is, the long run of the price that they sell their stuff along with the shipping and handling, and not to mention in case you don't want the item, it would cost you more to return it, does not make it okay, give me Interest any day.

This is just another scenario of a company charging too much, and much more after, because somebody cannot afford to buy it all at once, but that's where they should have just stopped, instead of charging for everything else, thank you.

Date of experience: May 5, 2019
Perpay T. β€” Perpay Inc. Rep
over a year old

Thank you for the review, Roberson!

Prices can be a bit higher than a traditional retail store, but always let us know when a specific product seems too high and we'll make sure this isn't a mistake! We pride ourselves on providing our users with making budgeting for larger purchases affordable, easy, and provide the convenience of paying over time and enjoying your purchase after only one payment has been made.

We are always happy to accept returns and exchange any items that arrive damaged or defective! As mentioned in our Return Policy, items that are returned due to being damaged or defective will never experience return fees and shipping cost will always be credited. We don't see any purchases have been made on our site at this time, but we hope to work with you in the future! If you have any further questions, please email us at hello@perpay.com.

Nevada
1 review
8 helpful votes
Follow Mari L.
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I've been using perpay for over 2 years. I've ordered a sofa, washer and many household items. I even ordered an iPhone, with no hassle. No hidden fees and everything is presented before moving forward on the purchase. I gave 4 stars because their shipping can be extremely expensive on larger items. They do give you more credit with the more you buy. It's a great alternative to credit cards.

Date of experience: May 2, 2019
Perpay T. β€” Perpay Inc. Rep
over a year old

Hi Mari, we're so happy to have you as one of our valued Perpay members!

If the shipping price for an item ever has you concerned, please reach out to a Customer Success team member via live chat or by emailing hello@perpay.com so we can make sure it's not a mistake! We pride ourselves on providing our users with making budgeting for larger purchases affordable, simple and easy!

Arizona
1 review
3 helpful votes
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Love them
January 22, 2019

I love them I have now placed 3 different orders and comes right out of my check super easy and the customer service is wonderful

Date of experience: January 21, 2019
Perpay T. β€” Perpay Inc. Rep
over a year old

Hi Cathi,

We're glad to hear you're enjoying your purchases with Perpay and look forward to having you continue to be a valued member of the Perpay community. Thank you!

Virginia
1 review
6 helpful votes
Follow Terence G.
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Great product
December 14, 2018

I use them all the time for larger purchases, cause they make it super easy to budget for things by making payments over time from my paycheck.

Guess they were super busy during the holidays because they are so popular and their site couldn't handle the traffic haha.

Date of experience: December 13, 2018
Perpay T. β€” Perpay Inc. Rep
over a year old

Thanks for the review, Terence. We're very thankful to have you as a valued Perpay member and hope you're enjoying all of your purchases!

Alabama
195 reviews
362 helpful votes
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Well...
December 12, 2018

This site is supposed to allow you to lease products. After putting all my information in and being approved, I could not shop. The site was down. Now I am scared this is a fraudulent site. Found this site on Facebook.

Date of experience: December 12, 2018
Perpay T. β€” Perpay Inc. Rep
over a year old

Hi Jennifer! We are very sorry to hear that you were having difficulty accessing our site & hope this issue was resolved for you. If you're still experiencing issues, please email us at hello@perpay.com so we can troubleshoot this with you!

Perpay currently has over 1 million users & has recently received the PACT Enterprise Award recognizing us as Philadelphia's most impressive Technology Startup in 2018. We hope to have the opportunity to work with you as well & are happy to address any concerns you may have about our program!