Perpay Inc.Reviews 1,630

On August 4th, 2020 I ordered a laptop from Perpay. I received it on Aug 11th and it was defective.It took them 9 days to send me a return label via email. I returned the laptop UPS as the label indicated on Aug20th. At that time I was told by Kevin at Perpay to place the order again and tell him when I was finished, which I did. My order is still in the waiting to ship status but I received a message from Gavin at Perpay telling me an order was shipped to me by mistake, which I have never received. The customer service response times have been aweful. The last response from Gavin came almost 24 hours after I messaged (the only contact method) and is supposed to be within a few hours. I just want to talk to a human, on the phone to get this straight! VERY DISSAPOINTED!

To qualify, at this point I've used perpay for a few years and it can be pretty effective when used strategically. In total I've definitely spent thousands across computer stuff, game systems, furniture, and smaller stuff.

I'm not going to lie, it's a little too simple and comes off sketchy, even years later, but is consistent for the way it works.

I'll admit I'm the kind of person that micromanages stuff like this so in general I haven't had any serious issues or even the need for any returns, but I have had to consult customer service before and can admit in general it was a less than adequate compared to what you'd normally expect for the way they come off.

Otherwise, though, if you shop smart and make a point to figure out the "real world" prices of the goods you're looking at and generally research what you spend money on, you can easily start to find pocket deals that only have you paying a small premium for the service vs some goods that will quite obviously gouge you for 2x the normal selling price.

My biggest gripe and concern, as of late, is a FAQ entry that inquired about reporting positive payments to credit that originally was answered that it was being investigated but has since been edited to promoting the credit free aspects of the program, which I think dodges the question.

There are no real world model#s or super detailed pictures/specs of stuff so it really takes a lot of consumer effort unlike others that might give you more shopping tools and considerations.

It's far from a 5 star service but otherwise works as described, but is best if you have easy direct deposit payroll management, know how it works on schedule, and can otherwise research and micromanage each payment plan you set up to avoid junk and being gouged.

They advertise unlocked phones but as soon as u take the phone to a carrier it locks. Is this really a unlocked phone. If I wanted a locked phone why not go directly to the carrier & lease it. You can't sell or advertise unlocked if it locks. It defeats the purpose of paying extra for a unlocked phone if u don't have the freedom to moved your phone from Verizon to T-mobile if I need to. Verizon puts a 60 day lock on your supposed to be unlocked phone. Beware...

I only recieved 2 of the 3 boxes that were suppose to be delivered. I emailed them and also went on the live chat. They didnt get back with you till 4 hours latter with questions that you all ready told them in the chat. Next day not till end of the day they respond again with same questions. They wanted pictures of what I recieved witch I sent last night. All day here it is 445pm and I got no response. 5 days latter I am still missing half my bed and have no answer on what's going on. Yet they take my money every week with no issues.

Perpay has authorized user on every product on their website but their not authorized to sell at all! I found this out when I attempted to register my Samsung Washing machine. Perpay sent me an itemized receipt upon my request and I sent it to Samsung to register my protection plan. They said when you buy their products from a third party they have update it manually. They told me that perpay is not authorized. I sent an email explaining this to perpay and they sent me an amazon bar code and told me to try that instead. That didn't work either. If you look at their products almost all big items come with a one year warranty and it also says authorized seller but it's not true. I believe they order from the big names, send it to themselves, and then send it to us the consumer. I have been with them since 2016 and last year I discovered this. I've always received my products on time, and each time without any issues but that one took me for a loop.

First purchase/transaction was seem less, item arrived promptly no issue. Second Transaction not so much. Ordered item with company issued discount (25%) towards the end of April. First payment deducted May 8th... same day the process payment the send me email stating the have been impacted by COVID19 and can't ship my item out (however I check with manufacturer of product from their retail site and their shipping their items out everyday). So I wait patiently and contact them a week later regarding status of order/delivery? The still claiming delays due to COVID19. First of all shipping even if delayed never stopped. We are now almost a month since my first payment was processed and not one word. When I look at my account it says I have my first payment available to spend? What is going on my order to my knowledge was not cancelled. I see that they are still retailing the item and it's in stock. Really not sure what to think... is it because I took advantage of the discount they offered? Why has my item not shipped almost 1 month after you processed my payment with no update? I have ordered from many other companies and retailers even overseas and received my items with no real delay, so I am not sure where these things are being shipped from that no packages can be shipped or delivered. This is not good business AT All! I am beyond disappointed at the lack of communication. I don't want a credit to spend I want my item that I ordered, that you still sell and I and started paying for. Not satisfied at all! I had such high hopes this was a reputable business with good practices, very doubtful at this point.

Items are over priced but to be expected based on the type of program. Customer service is unresponsive; rarely answer your questions accurately and you can only contact via chat which is not live. Additionally, they have no means for you to track how they are applying payments and when you ask for statements they ignore the request and reduce your spending limit.(even with a perfect payment history). Questionable motives and ethics.

My company sent $350.00 instead of the $83.00 payment I'm required to make. Betsy from perpay was super quick to respond and offer me my options. She was able to just deduct the payment owed and bounce the overage of 271 to my savings account. I had issues with verifying my new account and she called me up and did it over the phone for me. Amazing service. This wasnt even their fault and they made it right. I have ordered thousands of dollars worth of stuff from them and will continue to order. Amazing company that will soon lead the way for no or low credit financing.