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Perpay is a certified B Corp, which means that we are a part of the global movement for an inclusive, equitable, and regenerative economic system. B Corps are dedicated to using business as a force for good and meet high verified standards of social and environmental performance, transparency, and accountability to all of their stakeholders. Learn more at https://www.bcorporation.net/en-us/find-a-b-corp/company/perpay-inc/.
Perpay Inc. Reviews Summary
Perpay Inc. has a rating of 4.5 stars from 1,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, credit score and direct deposit. Perpay Inc. ranks 9th among Discount Shopping sites.
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I have a perpay account and they have been constantly emailing me for business. Well, I am now skeptical, so I checked the reviews and I am glad I did. Sounds like this company is fraudulent as advertised all over the internet.
Been trying to get ahold of this company for a replacement of an item they had out of stock. I gave them all the info they needed but they won't reply. No one will reach out about where the heck this replacement dryer is or what they are going to do about. I'm onto my 2nd payment and will be on my 3rd and still haven't and probably won't see the replacement. Tell me what I'm suppose to do about them NOT trying to deliver the item I'm actively paying for and if I refuse to pay for it I get sent to collections and suffer a credit score bump down.
I love Perpay! They made it easy for me to get all the things I want at a very low price each month. Very thankful!
Thanks for the awesome review, Megan! We're so happy to hear you're loving your Perpay experience, and can't wait to keep working with you.
Stay away from this company especially if you wanna purchase a ps5... I used a similar company called zebit I made my first payment and the ps5 was in my possession 3 days later... this company on the other hand the fact that you have to set it up as a direct deposit is gonna take a couple of weeks just for them to actually receive a payment but the worst part is they basically lie and tell you that they have them in stock but after you've set everything up and money is taken out of your check you realize that they actually don't have them in stock and you're literally waiting around to see when one might get shipped to you smh it's been a whole month since I first signed up and I'm still being told it might be another 4-6 weeks until one actually ships to me meanwhile they're taking money outta my check every week do yourself a favour and don't use this company
Hi Alonzo,
We appreciate your feedback! It looks like your order began processing for shipment on 10/19 when we received your first payment. Please note that we'll receive your payment on our end on the date of your actual pay day.
We apologize for any confusion here. Our Support team has been in communication with you about this to you as well, but feel free to follow-up with them if you have any additional questions!
I read reviews some people are saying they didn't have a great experience but I did. I turned my perpay information into my employer the payment was taking out 10/13 my product was at my house 10/15. Although the site said it would take 3 to 5 weeks. If your item is accessible at the moment and your payment info legit you will get your products in good time as if you bought it full price direct from the original retailer themselves. I love this site good job guys.
Hi Carlos,
Thanks so much for your kind words! We love hearing from valued members of the Perpay community, like yourself.
Hope you have an amazing day!
I've been trying to contact customer service via phone call and via chat About making a withdrawal. Of the funds that's in my per pay account. I've sent multiple emails. Sent multiple messages on the chat screen. Haven't heard back from anyone. Is anyone else having this problem? Customer service isn't the greatest.
Hi Brodrick! We apologize for any frustration you experienced. I can see that you reached out to us on a Friday, and our team responded as soon as we were back in the office after the long weekend. A member of our team was able to schedule a time to hop on the phone with you and arrange your withdrawal request, and your funds are on their way back to you now.
My whole pay check has been deducted and I can't get in touch with anyone to help stop that payment. I have sent email after email and call after call. I still haven't gotten a response. This is not a good look. I think I'm going to report this to the BBB.
I've been waiting on my package for weeks, PerPay provided the wrong Tracking number and I still haven't received my package. The customer support is terrible and I'm paying for something that they don't even have the tracking to. What is going on. The tracking that was provided to me was for someone else, I went to UPS who stated that the package weighed about 0.30 ounces and wasn't a TV the also stated that the shipment had a completely different name and address and was shipped from Amazon.com. I need answers as to why I can't get support from y'all in finding out where the TV is and when it will be shipped. I would appreciate if y'all can express ship it as it's been way too long.
Don't buy from perpay. I pay almost $200 n it pass 4 week n didn't got my ps5. So I had no choice to delete there account from my paycom n I told my boss to collect those money back n I also reported to bbb n they going to help me... don't let perpay take u for your money... perpay take your money n u won't see nothing
Hi James,
Thanks for your feedback! Please note that due to high demand, the expected shipping timeframe for this console is 3-4 weeks after your first payment is received. Your first payment was received on 8/26, so your order is still within the shipping expectation that is listed on the product page ahead of purchasing the console.
Tracking information for the console will be provided as soon as your order has shipped, likely within the next week. If you have any questions in the meantime, feel free to email hello@perpay.com to speak with a member of our Support team.
I've snagged a few nice things off of Perpay that I wouldn't have been able to afford otherwise. I love how I can order now and pay with my paychecks little by little
Hi Christopher, we really appreciate you taking the time to share your experience with us. We count ourselves lucky to have customers like you.
We look forward to working with you again in the future!
They blame you or the browser or say you have an order in process. All LIES. I've tried different browsers and they will not let you cancel. DO NOT SIGN WITH THIS COMPANY. It's a scam!
Hi Kat, Please email hello@perpay.com for assistance with deactivating your account. If for some reason you're unable to do it yourself, then a member of our Support team can complete that for you.
This company will not allow you to close your account. In the process of reporting them for fraud as they have my social. Listen to the reviews! And report as fraud
Hi Kelly,
It looks like this is one of two issues: either you're actively paying for an order at the moment and therefore unable to cancel your account, or there's an issue with your app that could potentially be solved by accessing Perpay on a different browser or device. If you're still experiencing issues today, please reach out to our team at hello@perpay.com and reference your review so we can look into this further.
So yes it takes a while to get someone in customer service to respond like a day or so but usually I get a quick response in an email. I've received all my orders and I've ordered apple products, dressers and tvs. No problems. Actually shipped super fast even around Christmas and my most recent purchase was 6 days ago and received it 2 days ago. Easy payments come out of my paycheck and I'm good. Not sure what's happening with other people but this site is actually pretty good.
Hi Parris, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!
I'm missing 2 monitors which are $200 a piece and a keyboard/mouse combo which was $50. I've tried reaching out multiple times with no response. I've called, chatted, and emailed. Nothing. If someone does not respond in 24 hours I'm getting my lawyer involved. I'm missing $450 of equipment. You are taking money out of my paycheck for items I never received. This is called stealing. Your chat is active and your customer service rep Jarrod still has not responded. Once again IF I HEAR NOTHING BY AUGUST 25TH 2022 I WILL BE REMOVING THE DIRECT DEPOSIT AND CALLING MY LAWYER. I WILL BE SUING YOUR COMPANY.
Perpay has given me the opportunity to repair my credit and own some pretty awesome quality items. They have a huge variety of things to choose from.
The terms are easy. Customer service is great. I am a happy camper. Actually, I just made my 4th purchase with Perpay. Thanks Perpay for giving me this opportunity.
Thanks for the awesome review, Andrea! We're so happy to hear you're loving your Perpay experience, and can't wait to keep working with you.
We're always here if you ever need assistance. Feel free to reach out to our Support team at hello@perpay.com if any questions come up!
This company is a scam, I do not recommend this company or ordering stuff from this app period as it's complicated and gives run arounds to any questions you have, never does follow-ups etc. Scam scam scam. Period case and point
Hi Lee,
We appreciate you taking the time to provide your feedback, and are sorry to hear that you haven't enjoyed your Perpay experience so far.
Our Support team would be more than happy to look into any issues you're having with your account & offer their assistance to get your account up and running! Feel free to email hello@perpay.com referencing this review so that we know it's you.
We hope to speak with you shortly!
The reviews for this company are "HORRIBLE" and... they had me signed up for an order that I DIDN'T MAKE.
Since the reviews saved me... I had to write a review.
"STEER CLEAR OF THIS "SO CALLED" BUSINESS"
Hi Frank,
Thank you for taking the time to provide some feedback on our program. Hearing the unique opinions of our customers truly is the best way for us to continue improving our product!
By identifying pain-points you've experienced, you give us the opportunity to recognize problems & brainstorm solutions.
We certainly want to make sure that any orders on your account belong to you. Please contact hello@perpay.com referencing this review so that we know it's you. Our Support team would be happy to look into the order on your account that you didn't place, and work with you to reach a resolution.
We look forward to speaking with you soon!
They have alittle bit of everything, great customer service, and super fast shipping. Over all I had a great experience. Thanks!
Thanks for the review, Cynthia! We're thrilled that you were satisfied with your Perpay experience.
Your feedback is appreciated, and we look forward to continuing to work with you!
The system was having trouble verifying my Identity and after I contacted Perpay they immediately advised me what to do to fix the problem. They were quick and efficient. I would like to thank Jerrod and Joseph for their help and timely responses. Very good Customer Service!
Hey Nicole, our team always enjoys reading reviews, such as the one you left us!
Thanks so much for your kind words about Perpay. We appreciate this more than you know!
I have been a customer for years the prices have gotten outrageous! The Gucci bracelet I bought was too small I can't return it and the perfume I ordered came from Fragrancenet. Com so I screwed my self I paid double for it through Perpay when I could have save money by ordering it directly from Fragrencenet. Com
Hi Jessica, thanks for taking the time to leave a review.
Our prices can be higher than retail prices, but they reflect the convenience of our zero interest, zero fees financing options. As a financial platform, we encourage you to choose the purchasing option that best fits your financial goals.
Our return policy for each item on our Marketplace is always listed at the bottom of the product page to inform our customers' decisions prior to purchasing an item, and our general return policy can be found in our Help Center at https://help.perpay.com/en/, so we appreciate your understanding of our return policies.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gabriel,
Thanks for your feedback! It appears there was a stock issue with the dryer that you ordered, and our Commerce team reached out to you via online chat & email with a replacement option.
Please follow-up with them to confirm if you'd like the replacement, or wish to be refunded at this point in time. We look forward to speaking with you!