PawPrime

Total Scam. I ordered 2 seat belts and 3 collars, got the seat belts after hounding them for them, but never got the collars. Calling just goes to voicemail, emails are ignored. I will keep spamming their emails until I either get my money back or they send the collars. Don't bother ordering through them, you won't get anything and it all comes from China anyway. Stick with Amazon if ordering online, they will at least fight for you if you don't get your product.

So this is what I just wrote to this Horiible company...
This order was cancelled thru PayPay for non delivery from the order originally being paid the end of November 2017. It is now January 13 when it was delivered. That was 1 1/2 months ago that the product was ordered. Unbelievably too long to finally receive any product that was ordered actually for a Christmas gift. I ordered way in advance for the product to reach me before Christmas. It did not, and with the investing further into this company, my finding were very very poor reviews of non delivered product. I took the action up with PayPay (thank God I always use them or would not have received a refund) and explained what was going on... or what was not going on. They investigated the issue and found in favor of my complaint (which was very rightfully so). A refund had already been made. Funny how I recently received the refund from PayPal and a week later the product I ordered shows up at my door. Unbelievable! So I don't know what you want me to do with this dog bed as I will not return it with my own money. And by the way, I already received a replacement bed that I ordered from a very well known company in America that only took 1-2 weeks to get. I am extremely satisfied with what I had to order from another company to replace the order that you did not deliver on... until yesterday. What a joke! Your company looks legit online, but it is NOT! Shame on you for coming across as a legit company and taking advantage of good people! You know... What Goes Around, Comes Around! Very Bad Business Sir or Madam!

Let me just say I've been waiting for 1 item since December it is about to be April! I have sent numerous amounts of emails and I have called many times! First of all they have never picked up any of my calls or have even called back. Second, they don't even respond to emails anymore! I knew something was up so I decided to look up "paw prime reviews" and i am not the only one getting ripped off! I can literatly copy and pasted several reviews that happend to me. I ordered two items i only had to pay "shipping" for which was i believe a couple bucks, I asked where were my items they said "lost in transit" okay its been a month later and still nothing? Oh and the reviews on their page are BS i submitted my oen review and guess what they did not post it :) they are ripping off way to many people. I believe we should all go online and do a consumer complaint

I ordered a collar Paw Prime advertised in the fall as 'free', just pay shipping ($10). Thank goodness I didn't spend any more than this! I ordered this package on Nov 28th, 2016, and it is currently April 7,2017, and still no order. I contacted them in January about this and it said it could take up to 12 weeks, and "due to strict boarder regulations in Canada that the items were held up at the Canadian boarder". Perhaps it should be advertised items will not be received in Canada at all due to the border to not take people's money. DO NOT BUY, particularly if you live in Canada!

Ordered item June 12th. No item as of July 24th. Sent emails and phoned. Their customer service line brings you straight to voicemail. It has been a week with no returned emails or phone calls. Filing a complaint with my credit card company.
COmpany seemed legit and care oriented when first bought item, but they disappear when you wonder where it is. It is rather telling that their facebook posts to wall have to be moderated before displaying. Do not bother using them!

Placed two orders for dog sleeping bags on Dec. 3. After ordering, received message that due to popularity, might be 2-3 weeks to recive. On Dec. 18, received message that one was on the way. I checked the shipping info, which indicated USPS hadnt received it as of Dec. 30th. Never received shipping info on second order and no response to inquiries to customer service. Ordered another item at similar time and shipping info says it is in China. Im out $100 and have received no products at all.

I order two doggie hats from the company and after 2 months, they finally showed up but in the wrong size from what I ordered. They could have cared less, and wanted me to pay for return shipping inorder to get the correct ones. I refused, telling them that this was their mistake and they needed to send me a return envelope or prepaid label. They have refused.
The hats that I ordered (size L) stated that they would be big enough for a Lab or Husky. Based on the mediums that showed up (which fit a dachsund), the larges wont come close to fitting a Lab.
Will never order from this company again!

DO NOT order anything from this website! I fell for one of their emails to buy a tooth cleaning toy. They made it look big in the picture. First of all it shipped to me from CHINA! NO THANK YOU! Secondly it was a piece of CRAP The end fell right off and could be a choking hazard. It was made of the crappy rubber that comes out of China probably full of toxins! Going in the GARBAGE! DON'T waste your money! Wish I could give it NO STARS!

I ordered the tricky treat ball, waited over a month to receive it (Id forgotten Id even purchased it - $10.97), gave it to my 30 lb. Cockpoo who has not destroyed any other toys, but within minutes was able to tear it up and ingest small pieces of the plastic. Fortunately I caught him before he was able to eat the noisemaker device inside the ball, but its been a week or so and hes not expelled the plastic pieces in his feces so I hope hes OK. I contacted Paw Prime who said they would send me a REPLACEMENT BALL! They said no refunds! Are they kidding? Selling a dangerous toy and then thinking Id be stupid enough to give another of the same item to my pet?