PawPrime

We placed an order over 2 months ago and still haven't gotten our products. Customer support phone number is disconnected and email support sends reply's promising delivery days that don't actualize. Save your money and research company's information! I've made a mistake in trusting their professional online appearance which is exactly what it is a fancy shell without any substance. Still no product delivered, nor refund. Robbery!

How does a company continue to have a website taking orders, facebook page and continues to send marketing emails when it's clearly a scam company. No phone number is working, chat doesn't work, no emails are returned no facebook messaging return. I ordered dog bed on 12/10th and nothing but an auto email saying it would take a little longer but 2-3 weeks. No one is existing on this company but the head Scammer who has taken everyone's money and acting like a pet company. HORRIBLE. They need to rot!

I placed an order for a Prime Bed Warm Sleeping Bag bed - Gray / M on December 10th, 2017. I received a confirmation email that same day, as well as an email stating my order would arrive in 2-3 weeks due to high demand. Fast forward more than two months (2/23/18) and I still haven't received my order. I've attempted to follow up with Paw Prime to no avail:
1. When I enter my order number on their tracking page, it says my order cannot be found.
2. The customer service number listed on the website appears to have been disconnected.
3. I've sent three emails over the course of the past month and received no response.
4. I've sent three Instagram messages over the course of the past month and received no response.

I have since put this charge in dispute with my credit card company. This company should be shut down.

Did get my item weeks later than Christmas. From a mid Nov. Order. Not good quality. If I didn't bug the hell out of them I don't think I would have gotten it at all. Also first year I've bought items that pop up on FACEBOOK. I suggest you don't unless it a well know company. Two of the 3 items I've bought from ads on FB I have either NOT GOTTEN or really crap. One of which is a charger for my phone DOES not work. Something missing and again the company will not respond! These are fly by night rip off sites. FACEBOOK need to clamp down on them..

The dog bed ordered took 6 weeks to arrive from China, though I was told it would take 10 days. When it arrived it was the wrong size and VERY cheaply made. When I attempted to return they disconnected their phone and didnt respond to emails. When i went through paypal to return they provided an address in CA that the USPS said didnt exist so they wouldnt accept the package for tracked shipping. Finally 2 mos later paypal was able to provide a home address to (the owners? In) CA. Paypal did ultimately refund the money, but boy was that a waste and boy are they shady.

I ALSO wished I did some research before I bought my Tricky Treat Ball because it's been months and they still haven't sent the product! I've emailed them but a representative - or what I'm guessing as an automated message, emailed me back saying, "Thanks for doing business with us!" They didn't even address my concern! When you call them, all of their options to lead to voice mail, which they never reply to. Spread the word! This place is a scam!

I wish I'd done my research and looked at these reviews before placing my order for the Tricky Treat Ball! If I had, I would never have ordered. All of the reviews are accurate and this company is indeed a scam. I placed my order on Aug 22, which was supposed to take 2-3 weeks. It's now been over 2 months! I've sent a few emails, to which they have done a stock standard reply that they'll "look into it", but never to be heard from again. They basically just took my money and ran! I'm disappointed I took a risk after it coming up on my FB feed, but never again will I place and order with a company without reading reviews! Learn from my mistakes everyone!

They ship direct from China. Quality of product is poor. They took my money over a month ago and didn't ship the item until I requested my money back and reported them to PayPal. I also posted a message on their Facebook page, but they deleted it. It appears they must delete all messages people post on their page, as none are showing. I purchased through their Facebook Ad - just pay for shipping ($12). The product is much smaller than expected and made with cheap plastic. I'm not sure I will actually give this to my dogs as I've heard of products from China having harmful chemicals in their plastics.

As many others have found out, I ordered a free promo on Facebook. "Just pay shipping" they said. "We ship using USPS!"

Well they don't use USPS because they ship direct from China. They will give you a tracking number and tell you to check USPS online. Tracking numbers will not work for the first two week. When they do work it states a Chinese shipping agent. At that point they dump all the shipping data at once, almost as if they just post fictitious dates.

They will state it's in customs for clearing but don't know what city it lands in. Then they tell you it's in your city.

I have a hard time believing it's been processing at my hub in town for 4 weeks now.

Don't bother contacting them. They clearly state the retuning policy is 30 days from purchase bit it never arrives within 30 days if ever!