PawPrime

After no contact or replies to my numerous emails I finally received my order after three months. That same day I was contacting my credit card company to challenge the charge. Upon checking, this company I believe is not actually in the US. Even if they are, then all goods are eventually posted from China. I paid US$9.95 for postage and insurance, which is a scam. China has what is called China Slow Post. I learned my lesson. If I cant establish an account and check on my orders with tracking, from an online seller, then Im not doing business with them.

I placed an order on 6/7/17 and still have not received my order. I've sent 3 email message through their site and finally received 1 reply on 7/12 simply stating that they are checking with their shipping department and will send me an update ASAP. 3 weeks since that email and still no additional info provided. I requested cancellation of order and a refund but still no response. I'd be more patient if they actually responded to inquiries and communicated better with their customers. Just tell me what's going on since you've already taken my money 2 months ago!

I own multiple LED collars for my two dogs from PawPrime, and they have become an absolute necessity for out night walks! I live in a fairly new neighborhood where there aren't a lot of street lights or paved sidewalks so needless to say, it can get pretty dark and hazardous walking our dogs. These collars have definitely made a positive impact for people driving on the roads to notice us and for the safety of my dogs and myself.

Saw a promotion on Facebook for free doggy seatbelts, just pay shipping. Sure, why not. A week after the purchase I didn't receive any tracking info, either via my order confirmation on their website, or through the email confirmation. I sent an email regarding the status of my order, received the tracking number (it was coming from somewhere in China, of course). 3 weeks later, the package finally arrived in a flimsy plastic bag (still sealed), but when I opened it, I saw that some of the metal parts (the part that attaches to the seatbelt receptacle) were RUSTY. The fabric was clean and woven well, but don't seem too durable for long periods of time. It's very thin and wrinkly from shipping in a bundle vs. folded. I thought about contacting the company about the rusty one, but considering the overall attitude and amount of time just for the ones I already have to arrive, I'd rather not deal with it. It's very obvious they cheaped out on several aspects of this product. I don't recommend this product; go somewhere else and read reviews first!

Received my treat ball today. Took over one month because they are made and shipped from China. Ordered the "large"~~it is smaller than a softball! Mine arrived in an plastic envelope; not a box, therefore it was crushed flat on one side. Impossible to repair. Since it came from China, I will not be giving it to my dog. PawPrime keeps deleting my reviews on their web site and Facebook. Be suspicious; they only have great ratings on their web site; no rating under a "5".

If i could give a minus 5 rating, I would. I ordered 2 of the automobile seatbelt-leashes. It took over 5 months to receive them. There is no customer service: they do not answer a single phone call and e-mails are vaguely answered... if they are answered at all. The blame was placed on me for an incomplete address, which was not the case as proved by the confirmation of the order. This was far from an acceptable consumer experience!

I am still waiting on my treat ball. I ordered knowing this was an unknown company. If you don't want something to be shipped from China never to arrive, don't order your free treat ball. It won't be free. You'll pay $10 and then wait... for something that never arrives. And you won't be able to dispute it with your credit card company because the transaction will have occurred too long ago (because of how your shipping number gives an expected arrival date). Not worth the headache this created!

I have waited almost two months for the seatbelt leash that I paid $10 shipping for, emailed them and they asked for my order number and then 8 days later told me it will arrive in a few days. I'm extremely angered by this because I ordered this less than half way through the summer because I have to leave my dogs behind for college and I wanted to take them on more car rides. Now they say it will be here less than a week before I move. By that time it will have been 2 months.