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2 Reviews by Terri

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Petco

Petco

2/12/18

We purchased two bags of Nature's Variety Instinct Raw food on January 30 for over $120. I noticed my dog getting sick after feeding him the chicken. So, I opened the second bag of beef, which was freeze dried to a block. I checked the expiration date and to my horror I found both bags were EXTREMELY expired, with dates of May 5, 2017 and the other July 6, 2017. WE are in FEBRUARY 2018!!! Why is that even still on the shelf?? You should be ashamed of yourself PETCO!!! Apparently PETCO does not care about DOGS. There is no nutritional value at this point. Our dog is like our child. This is disgusting. DON/T SHOP AT PETCO if you want quality food.

Despite numerous emails and phone calls to Petco corporate, I still have no resolution and no one has called me yet!!! The only email response I get is that someone will get back to me with 24-28 hours. It's been well over that...I guess Petco is as concerned about their customers as the pets they are so supposed to serve...zero percent!!!

On 2/12/2018, I had to call my awesome credit card company, Capital One, who re-contacted Petco again. We conducted a conference call and stayed on the phone with Petco for 20 minutes because all the escalation people were busy! Then Petco tried to hassle me because I no longer had the receipt. You sold me expired pet food that made my dog and sick and I have the charge on my credit card, are you kidding me? The Capital One representative was pretty shocked as well. All I was asking for was a refund. We disputed the charge. NEVER AGAIN PETCO, NEVER AGAIN.

PawPrime

PawPrime

10/19/17

I ordered a hat for my dog in early July 2017. Its now Mid-October and I never received my item despite several emails to the company. They kept telling me they were reshipping the item as the original item was lost in the mail. They charged me and never refunded me despite my request. Terrible and dishonest company, buyer please beware.

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