Saw a great ad on fb for Tricky Treat balls, thought it would be the perfect gift for our friends. Placed the order and then was notified that "Due to high demand some orders may take 2-3 weeks for delivery!" That was too long to wait for these gifts, so I called them immediately to ask for them to cancel the order. Had to leave a message. Then I sent 5 emails over the span of a week with no answer. Finally got an answer today... they already shipped them. Too late for me, asked for shipping to be reimbursed. I will be contacting PayPal. NEVER BUY FROM THIS COMPANY, THEY DO NOT DESERVE TO BE IN BUSINESS IF THIS IS HOW THEY ARE GOING TO TREAT CUSTOMERS.
I paid shipping for 3 treat balls for dogs that are in the family. The largest and mid size were demolished within less than an hour each. Pathetic company selling this!
No question, just a comment:
I am filing a dispute with my credit card company and will be getting my money back. So, Paw Prime, you can just continue doing what you're doing, WHICH IS NOTHING.
I don't want anything you're attempting to send me. My order that was placed on June 17 (which I haven't gotten yet, like EVERYONE ELSE ON HERE) can go in the trash for all I care. Let it ROT in "customs".
I WOULD GIVE 0 STARS IF THAT WERE AN OPTION! I tried to call their contact number, but it has been disconnected. Multiple attempted emails to their customer service team, with no reply for weeks. I will be submitting a dispute to my credit card company, hopefully this review reaches others in time for them to take their business elsewhere!
My brother had ordered me their LED light leash and collar last year for Christmas. Never showed up! After emails and emails to contact them he still never got it or his money back. SCAM!
I ordered a couple hats for my dogs on August 5th I've called them and left messages I emailed them they said they check on my order that was 2 weeks ago nothing no product nothing I'll probably never see what I ordered stay away from this company if you don't want to lose your money
They sell products that are identical to name brand items and at higher prices. Not sure why anyone would even use them. Cheaper to go to original retailer.
I'm VERY unhappy with PawPrime. I ordered a dog seat belt almost 2 months ago and still have not received an email saying it has been shipped out. Of course I was sent a confirmation email right away (to tell me they charged me for it) but nothing after that. I have emailed and left messages but no one will get back to me. This Company is a scam and this site should be shut down! PawPrime YOU SHOULD BE ASHAMED OF YOURSELVES!
Not only did it take forever to get here, the treat ball had been pushed in during shipping. It is made of some kind of plastic, which really smells and is probably toxic. Requested a refund 2 times and have yet to get any kind of response from anyone! BOTTOM LINE-THROW YOUR MONEY AWAY SOME OTHER WAY..
Since my review I contacted the company 3 times asking for a refund. I was told it was "my countries customs issue" as it was stuck in customs and out of their control. The last email I asked for a refund and told them I would be disputing the charge through my credit card if they didn't and AMAZINGLY 2 weeks later the seat belt leashes arrived in the mail!
I ordered $50 worth of pet merchandise in the spring of 2016... Still "waiting" on them. (It's March 2017 now) Called several times to where I either could not get a hold of someone or I did and they promised me they are on their way... Ridiculous and they won't refund my money!
DON'T WASTE YOUR TIME OR MONEY!
Hello everyone.
I too have been scammed by paw prime and am I infuriated. I will be working with a lawyer to sue company. If you would like to be a part of this law suit, email me at *******@yahoo.com so I can begin documentation. Please send an email with receipt and proof of payment to pawprime. Documents and screen shots must have company name and YOUR CORRECT SHIPPING ADRESS along with details regarding delivery, item condition upon arrival and length of time of receipt.
Thank you
I placed a order and paid for it. It never came. After many attempts of leaving voicemail and emails she finally writes back. I told her to resend what I pain for. She said she would. Once again it never came. She never responded to emails or voicemails. So I am out of the money I spent and the 2 large balls I bought.
I would never suggest this company to anyone ever. I would stay away from this company. Unorganized, and dishonest.
I had ordered an item a month ago and it was NEVER delivered to my house. It kept saying it was delivered when it obviously wasn't so I asked what was going on. They sent me a tracking number for two other sites from China and it STILL wasn't in the U.S. I sent multiple emails asking for assistance and they simply said: "it should be delivered to the address provided." Well, it never arrived and I disputed with the bank to get my money back as when I intended to do so with them the website wouldn't load all the way. PLUS, I called and it sent me straight to voicemail. Not a very professional website, I'm glad that I didn't spend more on their "service".
DO NOT ORDER FROM THIS COMPANY. IT IS A COMPLETE SCAM. I ordered a lighted LED Holiday dog collar on November 2 and have not received my item, even after contacting the company three times. I am now in the process of disputing my payment to PayPal.
On another note, I'm beginning to wonder if this scam is also connected to fraudulent checks that were written to my checking account on November 28. I had to freeze my account.
DO NOT RISK IT!
Paw Prime botched my order following which I sent an email within 20secs asking it to be corrected.
They replied 3 days later telling me it was too late, that my order had been dispatched
Empty water bottles make better quality toys than this cheap china crap company. Dont spend your money here. Report this fraudulent $#*!ty company before they hurt sumone dog.
I ordered something from this website way back in January and have still not received it and it's September! This company will not return my money and I have not received the product I ordered. EXTREMELY unimpressed!
I had placed an order on February 5th for a couple seat belts and collars, and as of today, I have not received my order. On February 9th, I received an email indicating my order was on its way. I have emailed them seven times, February 10th, March 13th, April 4th, 10th, and twice on the 21st, and again on May 6th. In response to all the emails I sent to them, I received one back on March 15th indicating my order was in Customs, and have heard no more... Today, I received a parcel in the mail from them for two cheap rope toys with a bone shaped plastic bone in the centre, which is by no means safe for a dog... Again, I am emailing them again today, and then contacting PayPal to see what they can do to help, and to warn them of any further transactions directed to this company. Thieves to say the least!
Much like all the other reviews say, DO NOT ORDER FROM THIS COMPANY! Their fancy website sure can fool you into thinking it is a legitimate business. I placed my order on September 5,2017 and now December 7th, I still do not have my order. They claim that my items are "in customs and they have no control" I guess that is what happens when they ship items direct from China. They wont refund me either. Such a scam! STAY AWAY!
Overview
PawPrime has a rating of 1.4 stars from 193 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PawPrime most frequently mention tracking number, treat ball and customer service. PawPrime ranks 413th among Pet Supply sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members