Paw

Horrible company with truly the worst customer service you may encounter.
Bought a leak proof blanket, it arrived with almost 2inch off of original measurements, and quality of synthetic fur that reflects production in China.
Attempting to return the item, customer service makes it a living hell. When I posted a review on thier website they deleted it.

I ordered a dog blanket from Paw.com 10 days ago. I got a confirmation on the order but never any information that it shipped out. I've been trying to call, no one answers the phone – I've sent multiple emails only to receive a generic email back, saying I will receive an email when it ships. I sat on their chat venue on the website all day. I made it to number one and nobody ever came on to help me now the store is not closed and the chat is available it says online, but nobody comes online to help you, I plan to dispute the charge on my credit card because paws.com Doesn't respond to anything or anyone. I will not order from this site again. If there was a rating of zero that's what I would give them

Ordered a blanket that was listed as in Stock on April 16,2022 - almost June and no blanket and only circular responses from so-called 'Customer Service' that they'll "check with their courier". They then provide a link from Loomis so I can "track my shipment" that only says "shipping record received" (suspiciously the day after I was pressing for info on if my order had even shipped). Now I want to just cancel to get a refund and CRICKETS from Paw.com. I'm sure they will comment here saying "please contact us". I have done that multiple times, so how about Paw.com actually provide some customer service rather than the same answer of "checking with courier" for an item that probably never actually existed in the first place. Do not order from this company.

Terrible experience so far. Ordered a blanket 3 weeks ago and received an email with a tracking number stating that it had shipped. Was supposed to receive on 12/27. When it didn't come, the UPS tracking site said "Delayed" and I have not been able to get any other information. Customer service has been unreachable, either through phone or email. I strongly suspect that this product never shipped and that the product is on backorder. I feel that this was presented dishonestly on the website and with the email I received telling me that it had shipped. If it's not in stock, please don't waste my time and money!

I placed my order almost one month ago. Customer service is a total waste of time. Everything about Paw. Com is a SCAM. I'm filing a complant with my bank, other than that there's not much I can do other then warn people to stay away. Don't believe the good reviews, it's all part of the scam.

I ordered two waterproof blankets and then an orthopedic bed. Happy with everything: delivery, quality, price. I decided to get a second dog bed and the order arrived a short time later. This last bed was not at all the same quality as the first bed. My dog won't go near it. It is flat and not comfortable at all, compared to the first bed it is less than half of the thickness. I have left two phone messages and two emails over the last couple weeks with no response. Writing this negative review was my last option. Would have rather had someone contact me.

I do agree with the quality of the fur being not as expected or per description. I figured I wash the items to make them softer? I really like the items for what I have them intended to. But my issue is I ordered multiple items so spend a good amount of $ and my bundle was sent the dog bed only no blanket. It can happen and as long as i get my item I paid for all is good. I did look at the web page for a phone number and times for calling before ordering. Little did I know nobody answers the phone or chat or email. I see below a rep said call Customer service. How do you do that? Nobody answers the phone? I work in customer service and any excuse they have will not change my opinion about this poor service. The Company I work for always always is present at the times promised on our website! If I can not get the blanket send to me by the end of next week I file a dispute and am sure my Credit card company has no issue refunding me for my purchase.

I placed an order 2 weeks ago. It was never shipped and customer service is MIA. I tried to contact via phone and email and there has been no response. I wish I would've seen this site prior to ordering. Now I have figure out how I'm going to get my money back.

I ordered a bed for my elderly dog, because his got a hole in his. Placed order on October 12,2022. They sure were quick to bill my card, but now my dog has been sleeping on the floor and I can't get anyone to respond.
Will not be doing business with them again.

I ordered a product on December 15th, received a wrong product on the 18th and called. I called back again on December 22nd. I received the same message after holding forever "there is no representative available to speak to you try your call later". I've received the same message every time I've called since after holding. I also sent a written email on 12/22/22 at 3:37 p.m. which also has not received a response. I sent a follow up email on 12/31/22 which also did not receive a response. Today is January 10th. I was forced to report this as fraud to my credit card because they gave me no other option. Save your money folks... this company is not reputable!

Buyer Beware. I will never purchase anything from Paw again. I purchased 6 items costing $400 all together. I received 1 item. I have emailed them multiple times and left messages. They have never got back to me. This I glorified theft! Don't buy from them!

It passed over a month and still didn't get any updates on my order, was it at least shipping or not. There were multiple emails back and forth but the story is the same "your order is being processed..." ridiculous how long it takes for an order to be processed. If I'm not getting my fund back, will file a claim.

Very disappointed - placed an order back on December 6th. This was my second order as I was very pleased with my first one which arrived quickly and with no problems.
I have tried every available outlet to contact customer service about my second order never being shipped (or delivered, obviously) and I have received no reply to any of my messages (email, telephone, social media).
Telephone puts you on hold and then says no agents are available and to leave a message. Messages so far have not been returned. Same with email - no response, even though I have sent several at this point.
The products are expensive and I'm feeling scammed at this point. Hoping I can report it to my credit card company as fraudulent and get my money back!

I have been trying to make an exchange via the website and paid over $100 in shipping to return the products I got to exchange them for different blankets. No one will answer the phone or get back to me about my exchange. I am awaiting a credit of $400, and I very upset that no one is contacting me. Their website chat doesn't work, it just says no one is online during what should be there operating hours. Why is no-one getting back to me?

If I could give them a zero rating I would. I can't even say horrible customer service because there is absolutely no customer service. They completely ghosted me. Took my money and then nothing. However, they have a very strong social media presence. I've reached out on social and they keep deleting my comments as they have which a lot of other people. Worst company ever!

I have been trying to get a response for a month on an estimated time of delivery for my replacement cover. It has been sitting on order placed for a month with no change. The don't respond to phone calls or emails. Don't waste your money because I don't see me ever getting my product or my money back at this rate.

Whilst we are personally not satisfied with the Dog beds (we need a waterproof not water-resistant bed for our elderly sick dog), "paw" has accepted the return - the beds are in a "like new" condition. It appears their customer service is improving. Try to reach out to them via this site and you will receive a response.

I was sent a smaller bed and I'm missing the large blanket from my order. Over a week I've contacted them through email, Facebook, and calling over 10 times now with 0 response back. This was a blanket we needed for a litter of puppies that was just born. This company has terrible customer service and is fraudulent.

Update: After 3 months of over 20 times contacting them I still haven't heard back from them a single time or received my order. The only response I have ever received from them was a generic response on this site to my review. I had to fight the fraudulent charge's through my credit card company. Avoid this company it's a scam.

2 weeks still no delivery nor response back. To future potential customers, do yourself a favor and shop elsewhere. They reply to negative reviews by stating to email them just so they wont respond to you again what a joke!