Patio Living

Never ever again at this point.
We have submitted 6 tickets to customer service without a single call back.
Sat multiple days with our phones on speaker waiting 2 hours in customer service cue and never able get through.
I did a live chat and no one could get me a manager to communicate with.
6 weeks it took our $2300. 00 order to arrive. (An 84" woodward wrought iron table and 8 chairs)
It arrived with a 900.00 woodward table, table legs drilled incorrectly and can not be attached unless altered, and a paint flaw on the table top.
I want to lose my mind.
Will it me another 6 weeks to get another table? Who would know because you can never talk to anyone in customer service.
Never Ever Again will we purchase from patioliving nor will we recommend to anyone.
NIGHTMARE Order. Summer will be over in Michigan before I enjoy this purchase.

Oh there's more now- They never filed our warranty claim and it sat for 14 days before we call customer service again. We called Woodward and they said they have not received anything from patio living yet and patio living tried to blame Woodward.

Honestly I'm completely at a loss of words. With an unusable table in parts, taking space up in my garage.

I wish I could attach a picture below, but that would mean they sent us our furniture... that we paid for... and they promised to send! Silly us for falling for that one on several occasions. I refuse to cut them slack and blames their abominable customer service on COVID because, as many other companies have done, they too should step up to the challenges. Instead, they do not staff up to handle customer calls in real-time, respond to emails, nor answer a phone. Sticking your heads in the sand does not build customer loyalty, but it does build customer resentment and anger, which is where I am right now.
We have been waiting on our order for six weeks. They supposedly shipped it and then returned it to the factory because the wrong pieces were sent. Another two weeks went by with little communication on their end, and a lot on ours, asking where this situation stood. We finally learned they would not ship our furniture until the wrong order was received, which makes NO sense. At this time, we see no shipping updates and have ZERO communication from this company. We plan to file a dispute with our credit card company, requesting their help, and file a complaint with the Illinois Attorney General's Office..

I ordered a patio glider from Patio Living because they were the only online vendor I saw offering shipping within 1-3 days on this model. So I paid and waited for a shipping notification that never came. I checked back on their site daily, and within 2 weeks, I saw that they moved the shipping date out one month. OK. Then 3 days before the month deadline was reached, I got an email advising me of a new shipping date, another month later. Not even a note of apology or sorry for the inconvenience, just a new date. So a product that should ship within 1-3 days changed to maybe you'll get it within 10 weeks. I emailed customer service and asked to cancel the order. No response for 4 days. Then I hear back that they need to confirm with the manufacturer that the order can be cancelled (this item is not custom in any way), and I should hear back within 3 days. Three more days pass and I hear nothing, send another email and get no response. They've been sitting there hanging on to hundreds of my $$$. I can accept that COVID has complicated the supply chain, but the customer experience offered is shameful. Stay away.

Ordered $4k of goods on May 3rd. On June 23rd sent an email saying because of COVID there was a delay until July 18th for shipping. Now on July 22nd they still have no idea when it will ship but you can't cancel because it's custom. So it's not in production but you can't cancel and you had no problem taking the money 12 weeks ago. I can understand if you took the money and then it went into production you can't cancel. But 12 weeks later you can't tell me when it will go into production, when it will ship etc. so it clearly isn't in production so cancel the order and give me my money back. I am not hear to float your operations bu providing money for no product. Avoid this company. Terrible service.

Was searching to purchase a Tropitone Chaise pool lounge... Went to 4 different on line patio stores to check for prices... Found it for $1099,$1049, $998, and then $949 at Patio Living... So I ordered it and took delivery... To my surprise, I only received half the chair. Apparently it came in 2 pieces ( my mistake for not reading more thoroughly on there site). The first 3 sites were pricing for both pieces. Patio living was not. When I contacted them. They were less then helpful. Stating it clearly said just the Chaise lounge... And it was my problem. ( BTW who buys half chairs) So I know have 2 half chairs and have to purchase risers for them... They offered to sell me the 2nd pieces for $226 each. Which now brings there total up to $1175 which is now by far the most expensive. I asked if there was anything they could do to be more in line with the other stores. And was told emphatically NO... I could return them and repurchase from one of the other 3... But they informed me they would charge a 30% restocking fee. So I was stuck with there half... And purchased the other piece from one of the other stores for $190 per piece. While I will acknowledge, I did not read through the multiple pieces on there site on my purchase. Which was my mistake. All the other stores sold them together and at better prices... And there attitude was basically too bad... Its your problem. I will be sure not to purchase anything else from Patio Living ever again. Poor customer service and bad prices...

We purchased a very expensive and heavy-duty umbrella ($1800... not cheap) from PatioLiving after a friend recommended their products. We were thrilled when we were able to customize our own umbrella for our rooftop but extremely disappointed when within weeks, one of the umbrella arms that supports the umbrella canopy snapped. We had not experienced heavy wind or any weather-related issues. We contacted PatioLiving and they offered a replacement but never offered to have a service help us haul this extremely heavy replacement up 4 flights of stairs. My husband had to obtain help to physically lift the umbrella and also carry the old one downstairs and dispose of it. Such an inconvenience considering the price point. Then, the new umbrella was used 3x before a bolt fell out of main arm center at the top and our umbrella literally fell apart while hosting family, posing a safety risk to our infant. We reached out for a replacement bolt and 10 days later, we have nothing. We asked for the measurements so we could get a replacement at HomeDepot and have yet to get any details. Summer is basically over and we have not been able to use this umbrella. HUGE disappointment.

We spent nearly $2500 on a patio table that arrived damaged. I immediately tried to call Patio Living but no one answered, so I used the chat function on the website. The person I chatted with sent me a claims form, which I immediately filled out and sent in. I didn't hear anything for two weeks. Then I reached back on, waited on hold for over an hour, finally spoke with someone who promptly passed me off to someone else with a completely useless voicemail. I still left a message and then used the chat function again. They gave me the name of the supervisor that was supposed to be working on my claim. I called the number I was given, and to no one's surprise there was no answer. I left a message and then a day later I received an email that my claim would be processed in 10 business days. 10 business days went by with no response, so I went to the chat function again, where they said I would get a response in 1-2 business days. They made up something about Pollywood wanting to send us a new tabletop, which I had specifically not selected because I have no way of getting the current tabletop back to them. Please do not work with this company. I deeply regret not ordering from the Pollywood company directly.

We made two orders, one was for outdoor sofa and chair. Ordered on 5/10/20- Never received. Called on 7/13,7/14,7/15, before they finally said they were putting in a "ticket" for a refund. I still have no refund. For the other order, an outdoor bar and stools, I called and they didn't know where it was? So I finally found it, at a carrier near me. When they brought it (white glove delivery,) there were two large boxes, one was empty, crushed and open. The other was sealed, but I refused it since it was supposed to be assembled, and the other box with our name on it was opened and damaged. Then I called/ and entered a chat room with Patio Living to get a refund as directed by the carrier. They said NO REFUND UNTIL WE CONTACT THE MANUFACTURER AND THE CARRIER. Why do I need to wait for a refund for a refused product? I don't have the bar, or the sofa, or the lounge chair, but Patio Furniture has had my money for 6 weeks to two months now and while I am paying interest- they are earning it on my money.

30% restock fee + shipping equal to the value of one of the items being returned Will never use them

False claim on website - At PatioLiving, we understand that the purchase of home furnishings represents a significant investment of both time and resources and so strive to ensure a worry-free shopping experience for all customers.

FALSE - I'm 40 days in process without resolution

All returns and exchanges are subject to applicable return shipping fees. Orders over $1,000 are subject to a 15% restocking fee;

False claim on website - I had an order for $996 and they want to charge me restocking and return fee of $500

4/19 - I ordered 4 Treasure Garden Aluminum umbrellas, spent $1,000, to get quality umbrellas, did not expect poor customer service
5/1 – umbrellas arrived, 11 days later, color did not look anything like sample on website, so wanted to return
5/3 – Called Customer Service, not very helpful on what specific Returns process is or specific dates
5/5 – Emailed customer service – "waiting on returns authorization from vendor" - Patio living has No ownership of what they sold or the customer service, they are at the mercy of their vendor policies
5/8 – Emailed Customer service – No response
5/16 – Emailed customer service – Still waiting on vendor authorization. No proactive follow up on the problem or resolution from Patio living at all… you're on your own. Furthermore, that did not stop numerous emails from Patio Living asking me how my experience was, at least 6 emails' so far
5/25 – still no follow up from Patio Living 35 days into the process the sun is beating down
5/30 - patio livings want $500 in fees to return $1,000 worth of goods - don't want returns tactic to discourage returns. Don't order from patio living to avoid this returns nightmare

This Treasure Garden umbrella is a fine product but only if you get the one treated with O'Bravia 2. I purchased a red umbrella and since the ship time was 4 weeks I decided to buy the same item on Amazon with the idea of keeping both. The one from Amazon came in a week and has been treated with Obravia 2. The material was clearly treated and had a stiffness to it that I assume was the OBravia 2 coating. When the item was delivered from Treasure Garden I noticed that the material felt like new material without any coating. You could clearly see the sun thru the material unlike the Amazon one. When I read the PatioLiving umbrella label, it indicated O'bravia and NOT O'bravia 2. In fact there did't seem to be any treatment on the material at all. Also the ties on the Treasure Garden version were much shorter and impossible to do a bow-tie. The Amazon Treasure Garden umbrella was the same price. I contacted PatioLiving about this and so far after 3+ weeks they have not offered me a full refund or a replacement with O'Bravia 2. I am very disappointed in this purchase because they made it vary hard to determine the exact level of Obravia that was used and if I hadn't purchase the same item on Amazon it would not have been so clear that I received a substandard product from PatioLiving.

The first photo is the one from Amazon and the 2nd is the one from PatioLiving.

Do NOT purchase ANYTHING from this company! There is NO service whatsoever. I have NEVER DEALT with a company who provides absolutely NO CUSTOMER SERVICE such as this one! I Nothing but frustration and ZERO communication except for the ongoing emails about shipping being pushed out. I purchased over $7,000 worth of products from Patio Living on May 13. I was told PRIOR to ordering that my items would ship within 3 business days, so I decided to place the order. Well, the emails starting rolling in with changed shipping dates; however, when trying to contact customer service through countless calls, emails, and chats, I NEVER received one single response from the company as promised during each "chatbot" interaction. After spending $7,000, NO ONE IS AVAILABLE TO CONTACT A CUSTOMER WITH QUESTIONS? How does a company like this exist? An "A" Rating with the BBB? What a joke? How is that even possible. Their website touts a 5 Star Rating. All I'm seeing from the below is 1 Star. I would give ZERO STARS if it were an option. In my 53 years of life, I have never had such lousy, despicable service. BUYER BEWARE! I'm working with my credit card company to do a chargeback as I'm unable to get a response from Patio Living and have requested a cancellation over four (4) times! Hades will freeze over before they get to keep my money! HORRIBLE, HORRIBLE experience!

I have used Patio Living a few times in the past, all of my outdoor furniture is from them. I have had no cause to find fault on all of those deliveries but on the latest patio furniture set they've failed miserably.
I ordered a set of patio furniture (Darlee Cast Aluminum seating). The picture shows seating plus two other items. The footnote says clearly that the two items are not included in the item number. So my order was for two item numbers, one for the seating and one for the optional coffee table. They ordered only the first item number from Darlee.
When the coffee table did not arrive with the seating I reported an incomplete order. The rep tells me that the order was complete (he obviously looked at the picture on the web site). He gave me the mind blowing stupid inane request to submit a claim including a photo of what I had received to prove what was missing!
He said that was required in their claims process, mails me the instructions to support that and when I read the instructions it was about proving damages by taking a photo. Remedy is simple, check with Darlee as to why they mailed only one box (Darlee's box list the contents printed on the box) so there's no way they forgot the table, nor was their room. All this needs is a follow up order with Darlee and they are dragging their feet.
This is not COVID induced. The lockdown has promoted home expenditures and short sighted Patio Living is feasting
I'm on their online chat and here's what the rep is telling me "Please bear with me as I'm managing 3 chats & phone call currently" Wow is that a testimony to ability to multitask or that I'm not going to get the attention I deserve?

I ordered a patio sofa on June 14th from Patio Living. Their website said it would ship in 3-5 days. After a while I received a message saying they would have a ship date for me by June 29. After not receiving a ship date for quite a while after that date, I called and they said they sent a message to the manufacturer about my inquiry and that the manufacturer would contact me within 48 hours. They never contacted me so after another week, I called again and could not get anyone on their line so I left a message and sent an email inquiry. After another week, I heard nothing so I called Patio Living again. The guy on the phone looked it up and after quite some time came back and said the order had been cancelled because the item had been discontinued. I was quite upset because at this point most products similar to this were no longer available as the summer was half over and the sales had been running for quite a while. I told the guy that the same sofa was pictured on their website and the manufacturer's website in a new grouping with chairs and a coffee table for quite a bit more than the sofa alone. I asked him how they could have the sofa and not provide it to people who had already purchased it, but instead put it in a grouping at a substantial increase in price. He told me that the set was not available either and they as well as the manufacturer both needed to correct their websites. I found this hard to believe because this set had never been on the website previously but had only shown up recently as a new item. They still refused to fill my order even though I had been waiting for over a month. After I hung up I looked up my credit card information and noticed that this item had been charged on my credit card the day I ordered it. Most reputable companies only charge you when an item ships. So I called back and spoke to a woman who told me that it is up to the manufacturer as to what groupings the product is sold in and they had decided for whatever reason to sell it as a group so I could not get the sofa that I had been charged for and waiting for for half the summer. So the information the previous guy had told me about the item in a group on the website being a mistake did not appear to be correct. So I am now told I will get a credit within the next week but I am not at all convinced this happen given the experience I have had with Patio Living and the manufacturer (International Home Miami). It appears that I am not the only one who has not received an order after a long waiting period. Very poor customer service. Had I not contacted them, I would know nothing about this at all as they did not take the responsibility to let me know anything. However, they did take the responsibility to charge my credit card.