Ross G.

I ordered a patio glider from Patio Living because they were the only online vendor I saw offering shipping within 1-3 days on this model. So I paid and waited for a shipping notification that never came. I checked back on their site daily, and within 2 weeks, I saw that they moved the shipping date out one month. OK. Then 3 days before the month deadline was reached, I got an email advising me of a new shipping date, another month later. Not even a note of apology or sorry for the inconvenience, just a new date. So a product that should ship within 1-3 days changed to maybe you'll get it within 10 weeks. I emailed customer service and asked to cancel the order. No response for 4 days. Then I hear back that they need to confirm with the manufacturer that the order can be cancelled (this item is not custom in any way), and I should hear back within 3 days. Three more days pass and I hear nothing, send another email and get no response. They've been sitting there hanging on to hundreds of my $$$. I can accept that COVID has complicated the supply chain, but the customer experience offered is shameful. Stay away.