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Angie B.

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Experience: Home & Garden

Member since June 2020

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1 Review by Angie

Never ever again at this point.
We have submitted 6 tickets to customer service without a single call back.
Sat multiple days with our phones on speaker waiting 2 hours in customer service cue and never able get through.
I did a live chat and no one could get me a manager to communicate with.
6 weeks it took our $2300. 00 order to arrive. (An 84" woodward wrought iron table and 8 chairs)
It arrived with a 900.00 woodward table, table legs drilled incorrectly and can not be attached unless altered, and a paint flaw on the table top.
I want to lose my mind.
Will it me another 6 weeks to get another table? Who would know because you can never talk to anyone in customer service.
Never Ever Again will we purchase from patioliving nor will we recommend to anyone.
NIGHTMARE Order. Summer will be over in Michigan before I enjoy this purchase.

Oh there's more now- They never filed our warranty claim and it sat for 14 days before we call customer service again. We called Woodward and they said they have not received anything from patio living yet and patio living tried to blame Woodward.

Honestly I'm completely at a loss of words. With an unusable table in parts, taking space up in my garage.

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