Michael A.

False claim on website - At PatioLiving, we understand that the purchase of home furnishings represents a significant investment of both time and resources and so strive to ensure a worry-free shopping experience for all customers.

FALSE - I'm 40 days in process without resolution

All returns and exchanges are subject to applicable return shipping fees. Orders over $1,000 are subject to a 15% restocking fee;

False claim on website - I had an order for $996 and they want to charge me restocking and return fee of $500

4/19 - I ordered 4 Treasure Garden Aluminum umbrellas, spent $1,000, to get quality umbrellas, did not expect poor customer service
5/1 – umbrellas arrived, 11 days later, color did not look anything like sample on website, so wanted to return
5/3 – Called Customer Service, not very helpful on what specific Returns process is or specific dates
5/5 – Emailed customer service – "waiting on returns authorization from vendor" - Patio living has No ownership of what they sold or the customer service, they are at the mercy of their vendor policies
5/8 – Emailed Customer service – No response
5/16 – Emailed customer service – Still waiting on vendor authorization. No proactive follow up on the problem or resolution from Patio living at all… you're on your own. Furthermore, that did not stop numerous emails from Patio Living asking me how my experience was, at least 6 emails' so far
5/25 – still no follow up from Patio Living 35 days into the process the sun is beating down
5/30 - patio livings want $500 in fees to return $1,000 worth of goods - don't want returns tactic to discourage returns. Don't order from patio living to avoid this returns nightmare