Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It's my first time ordering parts not 1 but 5 different parts costing over $600 and I never got no notification about shipment. When I went to try finding them they said they lost 3 out of 5 parts. Yet I still haven't received 1 part. It's been a month now. I try contacting every email and phoning in and no one seems to be able to help me. I'm frustrated all I want is my parts or my money back and they can't even do that for me. I'm a single mom I don't have the extra money to fix my car until this is dealt with. I'd give 0 stars if I could
My product ( muffler) unprofessionally packaged and was delivered on the door step without a box and all dent and poorly welded which costs $240 and to do a refund or return it they are asking for the packaging the item came in but the item wasn't in any packaging.I Did not expected this from this company.
Hi,
We sincerely apologize for the inconvenience that you have had to face because of us. As I have checked, your case has already been escalated and our team is looking into it on priority. Please allow us some time. We will get back to you with a resolution as soon as possible. Rest assured that your feedback is duly noted. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Replacement part fits the original OEM and it was received one day sooner than planned. Thanks to Parts Avatar, great service!
Hi Pierre,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
Service toujours impeccable et en français par écrit
Hi Jean,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
I had purchased front rotors & pads & they were wrong. I had requested for credit invoice & it has been over a month still waiting...
I would not use them after this horrible experience. There are many other online retailer are transparent.
I ordered a Mevotech Wheel bearing and was waiting needed to complete the job I txt to expedite and they did. I got a box labelled a premium...and i thought ok maybe mevotech changed packaging and im in the middle of an axle hub job. I found this hub on amazon for anbout $30 less. Thanks Parts avatar.
Hi Vince,
We sincerely apologize for the experience that you have had. As I have checked, our team has reached out to you over mail to help you out. We request you to please share the required information at customerservice@partsavatar.ca and we will quickly resolve your issue. We will also make sure that you do not face issues like this again with us in the future.
I've ordered from Parts Avatar on three separate occasions. The first order was ok. The second they sent parts that claimed fit my vehicle which did not. Then would not issue a refund because based on the VIN I ordered the wrong parts. This was an error on their site, as the site did not request a VIN and said the parts were compatible.
Third and final order. I've been waiting for a week, and all they have done is print a package slip. Nothing has moved.
I'm done.
Hi,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, our team has been working on your case on priority and as per the recent update your order has been successfully delivered to you on 3rd October, 2023. Our team has also reached out to you over mail with an update regarding your order. We will also take care that you do not face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Cheap easy fix for the boot between throttle body and air box
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Great Price and fast shipping. Ordering process was easy.
Hi Denis,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.
Good place for local parts and relatively cheap. Would be even better if they provided free shipping for canadian customers.
Hi,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Pièces de très bonnes qualités et prix compétitifs
Hi Martin,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Ordered parts 22 days ago, didnt arrive yet, customer service told me that there is a problem with delivery company and that they need to confirm address, when I gave the address i have been told that it will be delivered in 24-48 hours, 3 days past and nothing arrived, when contacting this delivery services customer service iv been told that they have not been contacted by this seller and not a single update was made and the parts were sent back to warehouse waiting for this update from parts avatar. So I contacted Parts avatar again - been told that they updated the information already. Miscommunication everywhere, I have non functional truck that I need for work, cannot work for almost a month now, loosing money and being lied to by this company. Customer support is total garbage.
Hi Kevin,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, our team is working on your case on priority and has reached out to you over mail to help you out. We are sorry that your experience did not meet your expectations. It was an uncommon instance. Please rest assured that your order will be delivered to you as soon as possible. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
In stock fast fishing and great price.would shop there again
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Extremely slow shipping and absolutely no service. If you have another choice then do not use this company. If you have a problem with an order then you will just get a run a round by a bot. There are much better resellers out there.
Hi Wade,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, our shipment team is trying to get your order delivered to you as soon as possible. Our team has also reached out to you over mail with an update regarding the same. Please reach out to us at customerservice@partsavatar.ca and we will quickly resolve your issue. We will also take care that you never face issues like this again with us in the future.
I received my parts late. Took me a while to try the install. The moment I opened it was clear these parts were returned by someone else and used. To add insult to injury, it wasn't even the right set of pads so someone also pulled a switcharoo on the parts. New in-box items should never come with all sorts of dirt and oil on it.
A picture is attached to show the size of the pads received in comparison to the right size.
UPDATE:
I ended up ordering some rotors and pads and the pads were previously used. I contacted the support group and found out not only did they come used but I also ordered the wrong set for the dual piston. Got an RMA parts are on the way back and all is well.
4 star because the part was used and is expect me in package for all items unless explicitly stated at the time of purchase and with a corresponding discount.
Hi Jarrod,
We sincerely apologize for the inconvenience that you have had. As I have checked, your case has already been escalated and our team team is working on it on priority. Please allow us some time to get back to you with an update. Please rest assured that your feedback is duly noted. We will also take care that you never face issues like this again with us in the future.
Ordered air and cabin filters for the family cars. Lots of options and easy to get to the free shipping quota with a bit of coordination. I like to have the utems ready to install instead of having a garage install for 2 to 3 times the price for such a simple service item. Makes the vehicles run longer and happier!
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Looked at required parts on various sites for price, delivery as well as reviews. Partsavatar had all the positives. Will order from them in the future.
The correct parts got here in good time. Way to go Parts Avatar!
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
I have placed 2 orders this week.
I confirmed through Parts Avatar chat (this silly company doesn't have a usable phone number) that they were all in stock and available.
It is now 3/4 days later and only one of the total of 19 parts I ordered have arrived, the balance still hasn't even shipped!
I ordered parts from other online suppliers at the same time. All of those parts are now either in hand or scheduled for delivery tomorrow. Some even from the US.
Terrible customer service.
Hi Jason,
We sincerely apologize for the inconvenience that you have had to face. As I have checked. Your case has already been escalated and our team is looking into it on priority. Please allow us some time. We will get back to you with an update as soon as possible. We will also make sure that you do not face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Worst experience I ever had buying something online and the customer's reps aren't sure of what they are doing and can't give you correct information plus they won't answer your questions if they don't want to.
I would have given 0 starts if I could.
Hi Arshia,
We sincerely apologize for the inconvenience that you have had to face because of us. This is not the service we aspire to offer. Please be assured that your feedback is duly noted and is shared with the concerned team. We request you to please reach out to us at customerservice@partsavatar.ca and we will quickly resolve your issue. We will also make sure that you never face issues like this again with us in the future.
It was good and easy to manage and find the right part I was looking for
Hi Taylor,
Really great to hear about your shopping experience with us. We hope to do business with you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charmayne,
We sincerely apologize for the experience that you have had with us. As I have checked, your case has already been escalated and our team is working with the carrier to get an update regarding your package. Please give us some time. We will get back to you as soon as we get an update regarding your order. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.