Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I received an order from them and they sent completely the wrong item instead of wiper blade bushings they sent wheel nuts are you kidding me..
Website says it ships within 24 hours but did not ship for almost a week when you call for payment the customer service will answer immediately but every other line good luck..
Tried partsavatar after I found my usual US part site got too pricy due to the sinking canadian dollar. Now i've used them 3-4 times and the most recent is why i'm changing my review. I order parts on a friday before noon and it wasn't shipped until the following monday evening. And when it was shipped they used the slowest possible shipping agent in canada... purolator. On partsavatars website they claim my parcel would arrive between the 6th and 10th (ordered on the 3rd) but purolator is quoting the 22nd. When i tried to contact them by phone, email, and the "chat" button i have yet to get a response. So only order if it saves a great deal of money and you don't need the parts for 2 weeks. Once again rockauto will be my goto parts store.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members