Parts AvatarReviews 2,828

You have a lot of delay and very weak customer service. They do not have any update regarding the package and see same thing than customer. My package was 4days on transit which is surprising, from Mississauga to Richmond Hill. I got one package from. Québec to here in 2 days max. Work on your service.

Wrong parts were delivered and now I'm on the hook to pay $40 to ship them back when they were initially shipped for free.

Ordered 2 rear rotors for the same car and received 2 different rotors, each from a different manufacturer and the inside hub were different colors, one gray and one black. Upon further inspection I also noted that they were of different grades. I now have to go through the trouble of sending them back, My plan also has now been postponed till I can get new rotors delivered or go and pick them up at a regular auto part store.

Reçu avis de livraison, remis au lendemain, reçu courriel pour demander d'être a la maison, livraison effectuée a 8:30 pm laisser a la pluie et même pas sonné pour avertir

I used their built in car part finder in the website by putting in my car's info and bought the part that said would fit for sure and it did not fit. It's not even close to being the correct size.

Do not order from this company. They offer no live person to help if they send a defective part. I have been going through email to have the defective part they sent replaced but the process is so slow and tedious. They want videos, pictures and take forever to respond. I still haven't had a resolution. I needed this part to drive my vehicle to work. They delivered the part late. I paid for the quicker shipping and the part didn't come on the day they said it would. I would not count on this company because the customer service is terrible. I will be contacting and making a complaint with the BBB.

Worst parts experience I've had in over 15 years in this trade. I have a customers vehicle stuck in my shop waiting for the part. It was delayed and sent back to parts avatar due to a shipping issue which the shipping company told me to ask parts avatar about.
When I finally recieved the part it was broken. After waiting days for a response. They wouldnt do a straight exchange. I had to return the broken one and order another one the same, which now costs 50 dollars more for some reason. They refuse to reimburse me for the extra cost. Im still waiting for it to be shipped and get my return. I will update when that is done. If it is

Dont waste money on shipping. They dont care if you pay for extra for it. Tried to get reimbursed for it and they answered it was impossible. Prices are good, service sucks

Bought struts locally

I ordered 6 spark plugs and only 4 arrived. It took 2 days to tell that I will get a refund for the 2 undelivered spark plugs. No explanation. I needed 6 spark plugs not 4. I'm very disappointed with your customer service.

This website "part checks" things to make sure it'll fit the vehicle you need it to yet when you get it in the mail is definitely isn't even close to fitting. I needed an o2 sensor for a bmw x5m50i, the one I ordered said it would fit yet isn't even close, the cord is too short & the plug in part is a completely different fitment then what's needed

I ordered 6 spark plugs and received only four. Had to cancel appointment with my mechanic and rescheduled four hours off work for another day.

Got the unit after failing to deliver in the estimated time frame at check out, put me after the car show that I planned for, After bench bleeding it a leak came from the middle of the presser sensor, Contacted support, said they would contact me back, have yet to hear back, I'll go F*** myself!

Ordered 4 spark plugs. Received 3 used ones and one new one. Wow. No apology from customer service which was the least they could do

I chose expedited delivery, which was supposed to take 2-3 days. The order arrived in 8 days. I was on live chat with them numerous times, and they just said that the order had been sent and they gave me a tracking number. I called the shipping company a few times, and they hadn't yet received it. It just kept going in circles and was extremely frustrating.

I cant recommend the website where i have frustration from shipping delivery and parts issues, returning exchanging resolving issues are frustrating nothing compare to amazon if amazon has availability of this parts i will not order in this website

I received two different gas struts for my car when I made on order of them with just the quantity x2. I expect two of the same of course and to have an easy install. Instead I have to go through the trouble of dealing with their refund department that takes about you long to handle my situation.