Parts AvatarReviews 2,850

The parts were delivered on schedule but when I opened the main shipping box, I noticed that the rear rotors were different sizes. The sticker on the box had the same part number but the rotors inside the box were totally different sizes. Over an hour dealing with two different people over chat, taking pictures etc., and at the end I finally received an email with a ticket number. That was Friday morning, and it is now Monday evening and that's all I hear are crickets!

I had originally planned for my son to visit for the weekend from out of town to do this brake job which I unfortunately had to delay until this coming weekend. If I don't get confirmation that my delivery with the correct rotor will arrive before the end of the week, I will most likely return the whole order and visit my local Carquest to purchase the proper parts.

This was the third order I have done with Parts Avatar, and this experience has been less than spectacular. This chat support is a giant pain when you have these kinds of issues and would be a lot less frustrating if I could have delt with a live person over the phone.

My order was not delivered. The courier left it on the street side of an apartment building with over 250 residents and falsely marked it as delivered. Part Avatar provides a delivery form, and I included all the required details—phone number and buzz code—but they now deny having that information. This shows a lack of reliability and trustworthiness.

Their site said the part fit my vehicle and it did not and now having a huge hassle to return it. I wwould not recommed this site unless you know every tiny detail about the part you need.

Les boîtes de disques et de plaquettes étaient déjà ouvertes! Les plaquettes étaient enveloppées dans un papier Saran! WTF

The part was left outside and was stolen, nobody was at home to open the door. This had to be delivered to me personally not left it unattended

My package was marked as delivered, but nothing ever showed up — and I was home the entire day. I even have camera footage proving no one came to my door. I reached out to customer service right away and was told to wait 24 hours for an update. When no one followed up, I contacted them again — only to be told to wait another 24 hours. This has now gone on for 5 days, and every time I reach out, I get the same response with no real help or investigation. I'm now out the money and the product, and the company refuses to take accountability. It honestly feels like they're stalling until customers give up. This experience has been beyond frustrating and completely unacceptable.

Need to return short swaybar link for the back and get front sway bar link for the front supension of Kia Optima 2014. Your colleague Arnold did not even suggest to exchange or return or to sell me the right paarts: i was very disappointed

My purchase was shipped on the 7th October and delivery dates was promised for the 9th - 10th October. I did not receive the items till the 14th October. I quite understand that delivery dates could shift, but this has to be explained to the customer. I had to seek alternative spares from somewhere else.

It's hard to connect with their return policy when I tried to contact them. I was trying to connect with online chat but no one responded and still it was saying that we are currently working with you by the time no one show up.

First of all, on Friday October the 10th I am supposed to get it. I never receive it. Even I asked few of my neighbors. Then they said never receive it. I am very upset and frustrate it. I can sign an affidavit, What I said is only the true and I am not intent to lie. I did got in touch with the concerns department and hopefully they solve this issue. Is sad, someone from the delivery guy is not honest enough. And you guys can prove it, no picture of delivery confirmation. Only AMAZON PROVIDE PICTURE AFTER DELIVERY.

It's a great feature to be able to pay for rapid delivery, but this time was awful. Delivery was apparently delivered at 9.40pm, at the bottom of my 200ft driveway, 1.5-2ft off the main road.
My email claims to be left at my door step. Who ever does your deliveries should be fired. Anyone with a brain knows that was a stupid place to leave hundreds of dollars of parts. I would be way more mad if they disappeared, which is very common in today's times. Atleast the parts look right, we will find out tomorrow if they fit.

The website showed a heat gun appliance and I received a heat gun case instead. When requested Parts Avatar for a replacement, they refused to do it and preferred to request me to send the part for a refund. Poorly made descriptions and the company won't fix their mistakes with customer service orientation.

The part I received was defective, with obvious signs of damage. When I reported it, I was politely asked to ship it back and provided a shipping label. Here is where the problem begins and where I feel your company is failing completely. Not only am I now unable to finish my car, but I am being asked to spend even more of my time printing, packaging, and shipping the part back. My refund will not be issued until the part is returned, and when I inquired about a replacement, I was simply told to order another one with no assurance it would be any better. From my perspective, this is a waste of my time and money: I am being asked to effectively pay twice for the same part before I even get reimbursed, all while dealing with your mistake. Is this customer service? Where is the courtesy, or even the consideration, to ask how you might compensate me for your error?

I was very disappointed with my experience ordering online from Parts Avatar. First of all I paid 20.00CAD for shipping on 2 parts that weighed less than 1/2 pound. Then, the parts I received were incorrect. I ordered front wheel speed sensors and received rear wheel speed sensors. Then when I contacted product support. I was told to send back the defective parts, but here is the kicker... They wanted me to pay for shipping again to send the parts back. Finally after some back and forth communication, they sent me a pre-paid return label to return the parts. Even so, I am out 20.00CAD shipping costs for parts that were not the right parts. * NOTE: In the search engine, I requested front wheel speed sensors for a 2017 Ford Explorer XLT Sport and the part numbers that were the result of that seach are what I ordered. No where in that page did it state that these parts were rear wheel speed sensors.

I was told before I purchased they come with a hardware kit. To my surprise there was none in the box. I was lied to

I got wrong ac compressor plus it was already used. They send me used ac compressor with leaking oil and freon.

Ordered multiple parts from their site and chose the "rapid delivery" option and said it would arrive 2-3 days after the order was placed. Low and behold they show up the following week, 8 days after my order was placed. I paid extra for the rapid shipping and the parts did not show up on time. The courier they use do NOT work on weekends so keep that in mind if you need parts asap. Just go to your local parts shop. Save yourself the hassle. Only reason they get two stars is because if the pricing and quality of the parts. Other than that, shop elsewhere. I will not be ordering from here again.

Ordered a single LEFT FRONT CALIPER for my vehicle. When reviewed the order it showed 2 RIGHT FRONT CALIPERS. I notified your shipping department and was told that the order was already for delivery. I was told that when they arrive I would have to return them and order the correct part. I understand that sometimes things go wrong and that happens.
I am now in the process of returning the parts and find your policy states that I have to pay a 15% restocking charge. I feel that this is very unfair since I notified your company before the shipment was sent out. I am also a little confused on how I get my approval sticker to return the items.

I found the headlight bulb using the partsavatar seach by car function. The part was labelled as a "universal fit: this product fits all vehicles", but when i go to install, the electrical connector clearly does not work in my car. Returns tells me that universal fit means it is not guaranteed to fit into your car, and you should consult a mechanic before purchasing the part, starts making up a bunch of terms which are not written anywhere on the product page. When I ask them to show me where these disclamers exist on the webpage, they could not find it. I did not get a return & have wasted my money with this company.