Parts AvatarReviews 2,866

I received the package before expected date. Open it up to find a used part. Box looked as it was wet at one time and opened. The fuel pump had figure print of grease on it. Never installed as not sure if it is any good. Why was it returned. Not interested in paying $300.00 for a used part.

Extremely poor service and unacceptable delays in delivering the parts, which caused me a financial loss. No compensation was offered, and I strongly do not recommend this service to anyone

The worst shipping experience I ever have, it took five business days to get from Mississauga to Toronto.when contact them, they said that when the order is ready to ship out I will get an email and it will take 5 to 8 business days. I said I will not be buying from you again

Delivery confirmation via email but no delivery was made and still has not been made
I Have contacted visa to submit a claim

Don't waste your time ordering from here. I paid for rapid delivery, yet it was delivered 2 days later and late in the evening - so 3 days late. When I checked with customer service, Bruce was rude and kept trying to end our chat without answering my questiion: when will it be delivered? He had no clue and did not want to check. Horrible experience. Horrible company.

I chose to have this package delivered to the back door as the front door is not my unit in my house, the delivery driver didnt listen or read the instructions, left it in the front which faces the road and my package was stolen. I was told i would get a response is 24-48 hours from sunday, its now thursday with no answer still. Doubt ill order from here again.

These guys delivered my parts to the wrong address and instead of being proactive to get me what I need fast I've been in an email loop waiting days for a response. It's been over a week since I've brought this up and still no resolution.

A duplicate order was processed by PartsAvatar and now I am having trouble getting contact with the retailer.

Parts Avatar Parts lookup tool returns Parts that are incompatible. They then take now ownership for the error and you are stuck footing a retun bill AND the massive inconvenience

Usually have good luck with Parts Avatar but when to go put new pad on my Volvo and the ones they shipped me are not even close to the right fit. Confirmed with an agent on their chat with the vin # and could off any explanation but is been escalated. It's been two days and I have a car with the brakes torn apart and no follow up to fix it.

Disappointed with the website: the image shows 2 wipers, they were the only selection for me showing 2 wipers in the images, but only 1 was delivered. Looking back I can see my error, but PartsAvart needs to get this corrected. Bosch EVO.

Lets start by saying this is the second oil pressure switch ordered through Parts Avatar, the first was the wrong sensor, not an oil pressure sensor and not a sensor for my truck period. This is a reattempt. And I won't be ordering from them again unless there's a dire emergency. When I ordered this particular oil pressure sensor on Nov 18, I had 3 options. To pick it up at the warehouse in 1-2 days, as I usually do, to have it shipped normal priority, which would have delivered it on the 24-35th, or rapid delivery, which had a delivery date of the 20-21st for an added cost. I wanted to do the install on the weekend, so like a fool I paid extra for rapid delivery. On the 19th I got an email saying it was delivered. It wasn't. On the 20th I got a notice it was shipped it wasn't. On the 22nd I spoke to customer service to find out what happened, he didnt care, said it hadn't shipped yet. On the morning of the 24th, I got a shipping notice again, and finally got the part the evening of the 24th. Parts Avatar is routinely wrong on shipping dates and its 50/50 on if the Parts right, and now I get to wait for another week until the following weekend, missing decent weather waiting on this part just so I can do the work in sub zero temps praying that this is the right sensor. Once upon a time Parts Avatar was semi okay for simple parts, but somewhere in the last few years they started shipping out junk. Even when you speak to customer service and they swear up and down that your Parts are confirmed for your vehicle, there's a good chance theyre wrong. Now an oil pressure sensor isn't a complicated part, but we'll see.

Not impressed with the shipping (canada post) ordered Nov 1st, it was stated I would have my parts on Nov 4-5, they did not even ship until Nov 5th and arrived on the 10th. Far too slow to release parts. The competition is not this slow even in Canada. Price was competitive on the part ordered but little else.

This website has major issues, do not trust part descriptions at all! I ordered LEAF SPRINGS Parts Avatar thought that sending me a 5 piece set of dorman grommets that are literally the size of pennies was accurate to the description of LEAF SPRINGS! THIS IS CLEARLY A COMPANY THAT TAKE 0 PRIDE IN DELIVERING WHAT THEY SAY THEY WILL. DO NOT BUY.

Ordered Nov11th payed for express shipping Nov13-14th as I needed the part for my shop, didn't come in until the 18th. Horrible place don't order from them if you need something on time. Ai chatbots were useless.

Used broken parts. The box was sealed, but the packages inside were teared and opened and sticky tape back together. I've submitted a refund.

The parts were delivered on schedule but when I opened the main shipping box, I noticed that the rear rotors were different sizes. The sticker on the box had the same part number but the rotors inside the box were totally different sizes. Over an hour dealing with two different people over chat, taking pictures etc., and at the end I finally received an email with a ticket number. That was Friday morning, and it is now Monday evening and that's all I hear are crickets!

I had originally planned for my son to visit for the weekend from out of town to do this brake job which I unfortunately had to delay until this coming weekend. If I don't get confirmation that my delivery with the correct rotor will arrive before the end of the week, I will most likely return the whole order and visit my local Carquest to purchase the proper parts.

This was the third order I have done with Parts Avatar, and this experience has been less than spectacular. This chat support is a giant pain when you have these kinds of issues and would be a lot less frustrating if I could have delt with a live person over the phone.

My order was not delivered. The courier left it on the street side of an apartment building with over 250 residents and falsely marked it as delivered. Part Avatar provides a delivery form, and I included all the required details—phone number and buzz code—but they now deny having that information. This shows a lack of reliability and trustworthiness.

Their site said the part fit my vehicle and it did not and now having a huge hassle to return it. I wwould not recommed this site unless you know every tiny detail about the part you need.

Les boîtes de disques et de plaquettes étaient déjà ouvertes! Les plaquettes étaient enveloppées dans un papier Saran! WTF