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Parts Avatar has a consumer rating of 4.27 stars from 665 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Parts Avatar most frequently mention fast delivery, free shipping and timely manner. Parts Avatar ranks 3rd among Auto Parts sites.
This company responds to reviews on average within 4 days
Parts Avatar has been great in helping me maintain my fleet of vehicles! Their prices are very competitive and beat out most retail locations. Their shipping is great as well. As long as you don't need your parts the same day and can wait a few days it's totally worth it! Great product selection as well, Parts Avatar usually has everything I need and different performance levels to suit your budget. I will continue to buy my auto parts at Parts Avatar!
Partsavatar is the worse business to deal with. They quote ships in 24 hours but it ends up being 4-5 days until they ship. Then if they don't have your item they don't tell you, you sit there wondering where your item is until you contact them after a week only to be told we don't have that product. When it comes to getting a refund good luck! No phone numbers to call, never a manager or anyone to speak with. Pathetic
Parts Avatar has been great in helping me maintain my fleet of vehicles! Their prices are very competitive and beat out most retail locations. Their shipping is great as well. As long as you don't need your parts the same day and can wait a few days it's totally worth it! Great product selection as well, Parts Avatar usually has everything I need and different performance levels to suit your budget.
I will continue to buy my auto parts at Parts Avatar!
Products used:
Breaks, exhaust, wheel nuts, body parts
Prices are much better than local part stores, and they have a good selection of parts. Website is easy to use, and it stores your vehicles so you can easily switch between vehicles. I've ordered parts for four different vehicles with no problems, and parts arrive fairly quickly (2-4 days). Definitely a great place to get car parts if you don't need them same day or overnight.
Hi Cornelius,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Beyond impressionable. I had issues with a pad coming off the running board of the 2006 Colorodo.
Found your company on line and ordered, then asked neighbour who is a mechanic to ensure
I had ordered correctly. He took over and is so totally impressed. I have given your name out to several people now.
It is most impressive that a sales person reaches out to discuss and ensures you have the right product. The
New parts are on and a perfect fit. Thank you so much.
Hi Diana,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Partsavatar is the worse business to deal with. They quote ships in 24 hours but it ends up being 4-5 days until they ship. Then if they don't have your item they don't tell you, you sit there wondering where your item is until you contact them after a week only to be told we don't have that product. When it comes to getting a refund good luck! No phone numbers to call, never a manager or anyone to speak with. Pathetic
Tip for consumers:
You might save a dollar but the stress is not worth it
Products used:
Auto parts. No customer service or phone number to call. Once they habe your money you’re on your own
Hi BP,
We sincerely apologise for the inconvenience you had to face with us. Unfortunately, during this pandemic situation & difficult time things got delayed. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
This is my second time with purchasing auto parts from Parts Avatar. The first purchase was a fuel pump and assembly - the second was - front - left and right CV joints and axils. Being sure to write all details of your cars / make / model / engine size / etc; - a person should have no problem with receiving the right part or parts in new condition and in a reasonable friendly time manner. You usually also have several car part manufacturers to choose from as well.
Hi John,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
I have told an awful lot of people about your service. We have been extremely happy with the delivery time, and, unlike your competitors, in most cases you don't charge for delivery, also your prices are amazing... (don't let it get to your head and start raising the price is now folks)... Every part I bought fit as it should that's five stars as far as I'm concerned!
Hi David,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
I mistakenly ordered the wrong part but the part arrived within a week and in excellent condition so very quick. Their return process is flawless, the support team were very helpful on instructing me with the steps to the return and answered within hours. Got my money back and bought the good part they recommend me since these are usually the cheapest part in Canada.
Hi Adam,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Had a rough time looking for parts for my older motorhome, until I came across Parts Avatar, a very well set up website and system, to find what u need, with competitive prices to boot. And free delivery to your door for anything over $ 100.00, cant complain about that.! Well done
Hi Joseph,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Quality product, excellent prices & fast shipping! What more could one ask for? These folks are always in my top three Canadian online parts retailers to check for price and availability. I've never been disappointed but my purchase from here.
Hi Don,
We are so grateful of you for sharing your amazing shopping experience with us and the community. We are looking forward to doing business with you again and delight you with our services.
First order received 2 right rear at my fault
I found it difficult to find where it designated left or right hand strut
I've looked on other sites and they sell them as pairs clearly showing left and right hand struts
Other than that all good except your chat room breaks in to my shopping without a prompt every time I visit and I find this annoying
They look exactly like what I ordered but haven't had time to put them on the truck yet. Good delivery time great prices.
Hi Laverne,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
100% satisfaction on my purchase of 2003 Toyota Highlander front drilled rotors and ceramic brake pads.
Excellent deal and regular updates on the shipping status.
Would purchase from them when required.
Thank you.
Vic
Hi Victor,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
I received my parts quickly (within a week) and they arrived safely. I also love the easy to use website.
Hi Mike,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Ordered a starter for my truck. It arrived at my doorstep in a couple of days. Very easy ordering, good selection of parts and vendors. Once the starter was installed I returned the old starter in person to Brampton for the core deposit. Smooth transaction. Only difficulty was finding the storefront, but I think the website and the store have better signage now with directions to the storefront.
Hi Don,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
It was a great experience, i do not shop on line if i can help it, but this day i had decided to give it a try. For my first time i believe that my experience was well played and easy with the benefit of a great price. I have to say i am very pleased and will continue to shop for my parts with you.
Thanks again
Jim Cole
Hi James,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
My only complaint is with the frustrating service and support chat window that keeps popping up and making site navigation so much harder, and when trying to talk to the other end, the slightest movement on my end makes it close and reset. Parts are fine, come in a timely manner, return policy seems fair (about to test it)... Overall not bad.
Hi Jason,
Thank you so much for sharing your feedback. We will definitely share this with the concerned department. Our system is available on Live Chat to help our customers with their expertise. We are looking forward to doing business with you again.
Chose universal fit items that did not display any dimensional information (overall size would have precluded them). In small town, no delivery to the door. Return process did NOT include pre-paid label. Return cost by Sender's agent more than items' value. Post Office rate about 1/3, but they managed to lose it's Tracking. Much online chatting to confirm return before refund deadline.
* Parts Avatar attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
HI Dave,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Very fast and helpful advice. Great selection. Fast shipping. Overall an easy to navigate web site. Thank you.
Hi Glenn,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
After 4 orders, I finally obtained the correct disks and pads for front and rear brakes for an ordinary 2018 Camry. Web site parts description is unacceptable, not even marginal at best. Correct parts required the VIN to be ordered properly. Website easily mixed Lexus parts with Camry's.
HI Luc,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Thank you for taking out time to rate us. Your feedback is truly appreciated.
By far the best prices. With the free shipping it doesn't make sense to go get parts anymore.
HI Matt,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
I ordered a 1700$ order for a front end rebuild. There has been no tracking or order shipped. PA claims that its because of fraud concerns because I used a different shipping address vs billing address. They claimed that my funds weren't cleared. Visa on the other hand, has guaranteed to me that the funds are definitely sent. Their phones are not working "due to technical difficulties". Do not buy from these guys, it's not even a Canadian company. I'm not starting a dispute transaction with Visa. Collate waste of time and money.
* Parts Avatar attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Georgi,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Site easy to use and gave me a window of expected delivery which i was ok with. It was on my doorstep in 2 days. Amazing, I'm spreading the word around about your service.
Hi Rene,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
All parts received on time and worked well once installed in car. Please in future don't demand 50 characters. You get what I send
Hi Marco,
Sorry for the inconvenience. Thank you for taking out time to rate us. Your feedback is truly appreciated.
I was happy that Avatar was able to provide a replacement rear view mirror for my 1986 Chevy, just like the original, and reasonably priced!
Hi Dave,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
They have terrible customer service and wont stand behind their mistakes (which they will make) or products. Would not recomend this place.
These suspension parts are of average quality. Found what I needed, and they had it at my door very quickly and very reasonably priced. Will do the task for now.
The strut assembly looks similar to the original and I hope they last long. Witnessed a little noise over bumps a couple of times. Other than that, no problems. I would definitely recommend this.
The front strut arrived in good condition however the packing material inside the box was less and the box was quite heavily damaged due to the movement of the strut inside during shipment. As I said however the item itself was in good condition and exactly as represented.
Very nice product. Good quality and superb performance. Perfect fit for my Pontiac Montana SV6.
Though I know about shocks and struts, I am not good at choosing the right brand for my Volkswagen Golf 2014 model car. Ordered this part and thanks to PartsAvatar it was an exact fit and has been performing fine ever since. No problems.
They were cheaper than the originals. Was very easy to install and so far after about a month of driving no issues. If these last half as long as the originals I will consider these a great value over the price of an OEM Strut.
The quality of the Front struts appears to be good and It lifted the front side of my car. It looks way too good now. The only complaint that I have is that the included nuts were not at all of good quality. So, I had to run near my local hardware store to get the correct nuts. Aside from that, I'm happy with the performance.
I am really impressed with the service offered by PartsAvatar and ordered the required part. Got the part on time and was very easy to install. Affordable and a quality part.
Got his strut for my 2014 KIA Forte at a very affordable price. The part looked very sturdy and high in quality. Now my car offers a smooth and better ride quality.
On dot delivery of PartsAvatar made me happy and comfortable. I am not aware of brand details and blindly took the initiative to order. The price is also reasonable to carry with this product.
Arrived quickly and was an easy bolt-on. My truck feels and looks great with these struts. Comfortable ride.
It offers good fit and solid quality for the price. I am glad with the purchase I made beacuse of that.
Uneven brake pad wear is causing the brake caliper to be attached and not working freely on my 2012 Ford F150 Pickup. I know how to book online but not sure about other stuff regarding features or specifications. PartsAvatar userfriendly website guided me throughout the purchase and made my work easy. I am happy with the installation and its functioning.
I did not have any second opinion to buy any part from PartsAvatar. Their categorisation of products made me feel comfortable in searching front disc brake rotor for my vehicle Ford F150 Pickup V6-3731 2014 and helped with quality hardware with easy fitment.
This left new CV complete assembly from Cardone just worked like a nightmare for my Chevrolet Avalanche 2500. I am amazed with on time shipment and it perfectly fits my car. I am extremely happy with their timely delivery.
The rotor that I have received was chipped form many sides. Not sure how that happened, if it manufacturing defect or transit issues. Got it returned and Partsavatar team was co-operative throughout.
I don't particularly appreciate stepping out and buying car related parts. I got this one for my GMC Sierra 2500 V8-403 6.6L Dsl 2016. I din't expect this; the prices from your site are incredible. I like this U-joints which is taking my car smoother.
The coil spring lift is pretty good and was very easy to fix. I purchased with black max shocks. Got the height I was looking for and blackness I can view which I was trying to accomplish. Lovely riding experiencing.
The dimensional accuracy is slightly off due to which I had to make a few adjustments. Other than that, the product works great and no major issues found as of now.
After replacing the complete brake kit, there is little noise and weird sound when I apply the brakes. I thought it will reduce after a few miles but the noise is still there. I never felt good. I think my money got wasted and I feel like returning them.
Hi Shawn,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.