• Parts Avatar

Parts Avatar

Overview

Parts Avatar has a rating of 3.99 stars from 2,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Parts Avatar most frequently mention fast delivery, good price, and free shipping. Parts Avatar ranks 10th among Auto Parts sites.

  • Quality
    1266

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.4%
Positive
802
Neutral
24
Negative
267

Instant Feedback

240
See all photos

What reviewers want you to know

Positive highlights

  • It's great that we have a Canadian supplier of quality parts and fair prices.
  • Found the right part for a decent price, came in great shape and fit perfectly.

Critical highlights

  • I sent an email to ALEX M in customer service and he/she did not have to courtesy to respond back with an update.
  • Online chat only with no actual phone numbers in use.
How would you rate Parts Avatar?
Top Positive Review

“Heater Blower Motor 2017 Ram 2500 SLT”

Lance B.
1/17/24

Needed a new heater blower motor for my son's 2017 RAM 2500 SLT 6.7L diesel. Confirmed fitment with virtual agent and ordered Jan 8th and had by the 17th to Whitehorse Yukon. Part as advertised easy installation and good quality and works perfect. Very reasonable cost all in at $122.00. Highly recommend this company and I will be back. Well done Parts Avatar.

Top Critical Review

“Refurbish the product only last exact year! Do not purachase refurbished items from them”

Anna S.
1/5/24

Ordered a steering rack and pinion from them end of September 2022 and exactly a year later we noticed something was off but unfortunately didn't get to diagnose properly right away for several reasons (too long to explain) but do they care? Nope! Didn't even offer a discount on a replacement part, nothing, Also their chat agent Kelvin has the most condescending attitude written all other him/her. No customer service skills. Cold and unwelcoming. Very unsatisfied with a whole process.

Reviews (2,613)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (295) quality parts (117) right part (158) phone number (40) rock auto (73) canada post (22) quality product (36) car parts (50)
Thumbnail of user lanceb302
1 review
1 helpful vote
January 17th, 2024

Needed a new heater blower motor for my son's 2017 RAM 2500 SLT 6.7L diesel. Confirmed fitment with virtual agent and ordered Jan 8th and had by the 17th to Whitehorse Yukon. Part as advertised easy installation and good quality and works perfect. Very reasonable cost all in at $122.00. Highly recommend this company and I will be back. Well done Parts Avatar.

Products used:
Heater blower motor.

Service
Value
Shipping
Quality
Thumbnail of user ananyag2
Ananya G. – Parts Avatar Rep

Hi,

At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.

Thumbnail of user hm198
1 review
3 helpful votes
August 27th, 2021
Verified purchase

Having ordered from parts avatar a few times this year, I have been happy with the service, & help via live? Chat option. The only thing I would request is shipping option to confirm how my purchase is being shipped/delivered at checkout. I prefer Canada Post as I am in the country and some have specific delivery days to certain areas. CP delivery is 5 days a week to my location. Thank you for your service. HM

Thumbnail of user monicas394
Monica S. – Parts Avatar Rep

Hi Holly,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Thumbnail of user chrisc3965
1 review
0 helpful votes
January 15th, 2024
Verified purchase

Ordered a blower fan for my wife's jeep. It said it was high quality but it's quite noisy compared to how one sounds when you get a new car off the lot. Since I installed only a few days ago, I can't speak to quality over time but initial quality is below my expectations. However the website and delivery process was easy and the part arrived ahead of schedule. I will most likely order again.

Reason I chose this business:

It came up on a google search so I thought I’d give them a try

Reason I chose this product:

I needed to replace a blower fan

Quality
Thumbnail of user ananyag2
Ananya G. – Parts Avatar Rep

Hi,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Thumbnail of user shawna356
1 review
1 helpful vote
September 9th, 2023
Verified purchase

Lucky find! Needed spark plugs for my 1927 John Deere D tractor. These plugs are easier to find in the USA, but in Canada they are a lot more "fewer and farther between," so I was surprised to see them in stock. Next, the price was great compared to the prices from the US retailers. I don't have it down to exact dollar and cents but I would estimate I saved around $50 with NOT having to worry about exchanges/duties etc. They were shipped really quick too (I ordered late Sunday, Monday was a holiday and I still received them on Wednesday).

Reason I chose this business:

Price. Availability.

Reason I chose this product:

Prefer the “antique” look of these plugs compared to the modern substitutes.

Quality
Thumbnail of user ananyag2
Ananya G. – Parts Avatar Rep

Hi Shawn,

At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.

Thumbnail of user shawng217
1 review
2 helpful votes
February 15th, 2021
Verified purchase

Parts Avatar has been great in helping me maintain my fleet of vehicles! Their prices are very competitive and beat out most retail locations. Their shipping is great as well. As long as you don't need your parts the same day and can wait a few days it's totally worth it! Great product selection as well, Parts Avatar usually has everything I need and different performance levels to suit your budget.
I will continue to buy my auto parts at Parts Avatar!

Products used:
Breaks, exhaust, wheel nuts, body parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user monicas394
Monica S. – Parts Avatar Rep

Hi Shawn,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.

Thumbnail of user gordh10
0 reviews
3 helpful votes
January 12th, 2022
Verified purchase

It was the right part and fit perfectly. It took forever to get here(25 days) not impressed with that.

Thumbnail of user monicas394
Monica S. – Parts Avatar Rep

Hi Gord,

We’re sorry your experience didn’t match your expectations. We will take care that you never face such an inconvenience again with us in the future. Your feedback is valuable to us. Thanks for sharing your feedback.

Thumbnail of user jasonn346
1 review
3 helpful votes
December 24th, 2020
Verified purchase

My only complaint is with the frustrating service and support chat window that keeps popping up and making site navigation so much harder, and when trying to talk to the other end, the slightest movement on my end makes it close and reset. Parts are fine, come in a timely manner, return policy seems fair (about to test it)... Overall not bad.

Thumbnail of user monicas394
Monica S. – Parts Avatar Rep

Hi Jason,

Thank you so much for sharing your feedback. We will definitely share this with the concerned department. Our system is available on Live Chat to help our customers with their expertise. We are looking forward to doing business with you again.

Thumbnail of user annaghattas295
1 review
1 helpful vote
January 5th, 2024

Ordered a steering rack and pinion from them end of September 2022 and exactly a year later we noticed something was off but unfortunately didn't get to diagnose properly right away for several reasons (too long to explain) but do they care? Nope! Didn't even offer a discount on a replacement part, nothing, Also their chat agent Kelvin has the most condescending attitude written all other him/her. No customer service skills. Cold and unwelcoming. Very unsatisfied with a whole process.

Service
Value
Shipping
Quality
Thumbnail of user ananyag2
Ananya G. – Parts Avatar Rep

Hi,

We are sorry that your experience did not meet your expectations. It was an uncommon instance. As I have checked, your case has been escalated and our team has reached out to you over mail with an update related to your case. Res assured that your feedback is duly noted. We will take care that you never face issues like this again with us in the future.

For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.

Thumbnail of user cjn20
1 review
0 helpful votes
March 20th, 2021
Verified purchase

Prices are much better than local part stores, and they have a good selection of parts. Website is easy to use, and it stores your vehicles so you can easily switch between vehicles. I've ordered parts for four different vehicles with no problems, and parts arrive fairly quickly (2-4 days). Definitely a great place to get car parts if you don't need them same day or overnight.

Thumbnail of user monicas394
Monica S. – Parts Avatar Rep

Hi Cornelius,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Thumbnail of user royd425
1 review
0 helpful votes
February 4th, 2024

So I ordered brakes and rotors to do a job on my son's van while he was home visiting. The order never came it was suppose to be here between the 3-8 of Jan. Now it's the 11th and still no order so if your in a hurry for parts order somewhere else. Contacted the company several times and all they do is send a tracking number for canpar great help NOT!
Very disappointed with the customer service.

Service
Value
Shipping
Thumbnail of user ananyag2
Ananya G. – Parts Avatar Rep

Hi,

We sincerely apologize for the inconvenience that you have had to face. It was an uncommon instance. As I have checked, your case has been escalated and our team has reached out to you over mail with an update. Please share the required details with them and we will quickly resolve your issue. We will also take care that you never face issues like this again with us in the future.

For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.

Thumbnail of user nunyab115
1 review
5 helpful votes
October 12th, 2021
Verified purchase

Purolator botched the delivery address and I specifically remember checking it twice before submitting it. So the part took 4 extra days to arrive. Because I was expecting the part to arrive within the next 2 days, I didn't bother getting a courtesy car, and the rule is 48 hours after an incident, I can't get a courtesy car anymore... so I ended up having to take ubers everywhere. This cost me a fortune. I've had a laundry list of issues with Purolator, and have always preferred FedEx. It'd be nice to have some other delivery options.

Thumbnail of user monicas394
Monica S. – Parts Avatar Rep

Hi Nunya,

We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.

Thumbnail of user chriss4918
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

Online purchase, went well, got a good price and free delivery!
Item was delivered swiftly and easily, wrapped in bubble wrap and a band of cardboard around the center. It's an engine splash guard so no worries there, only other option is a huge box. Unwrapped and checked, all good and will review once fitted.
Thanks Parts Avatar!

Reason I chose this business:

Ease of use and online experience, plus price was really good compared to other vendors, the discount code made the decision on the purchase too.

Reason I chose this product:

Replacement for missing item on vehicle, and product aftermarket OEM quality, so happy days

Quality
Thumbnail of user ananyag2
Ananya G. – Parts Avatar Rep

Hi,

It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.

Thumbnail of user dianao240
1 review
1 helpful vote
April 15th, 2021
Verified purchase

Beyond impressionable. I had issues with a pad coming off the running board of the 2006 Colorodo.
Found your company on line and ordered, then asked neighbour who is a mechanic to ensure
I had ordered correctly. He took over and is so totally impressed. I have given your name out to several people now.
It is most impressive that a sales person reaches out to discuss and ensures you have the right product. The
New parts are on and a perfect fit. Thank you so much.

Thumbnail of user monicas394
Monica S. – Parts Avatar Rep

Hi Diana,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.

Thumbnail of user robertw3420
1 review
0 helpful votes
November 28th, 2021
Verified purchase

Delivery good. Paid extra for Raybestos brake hoses but like everything else, made in China. Quality looks good, fit perfect. Maybe could have saved money buying Centris ones since they are also made in China and have a decent review.

Thumbnail of user monicas394
Monica S. – Parts Avatar Rep

Hi Robert,

It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.

Thumbnail of user jacquesr46
1 review
0 helpful votes
January 10th, 2024
Verified purchase

4th time dealing with Parts Avatar. I always buy break components from them. They CHAT support is excellent when you are not sure of the part number you will need. I was even more surprise to be answered in French. This is the 1st time for my son elantra 2014 GLS. This weekend will confirm if the size of the rotors and the pads are good. Keep posted.

Reason I chose this business:

Price is excellent and delivery is very fast.

Reason I chose this product:

Recommended by Chat support

Quality
Thumbnail of user ananyag2
Ananya G. – Parts Avatar Rep

Hi,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Thumbnail of user perryb175
1 review
1 helpful vote
September 29th, 2023
Verified purchase

Core return charges are customer's responsibility and I was concerned that shipping cost would cancel most of the core credit value. I was pleased to discover that Parts Avatar provides discounted return shipping and label you can print. Return was easy, just print label and drop item off. They should mention discounted core return pricing on their website as it would have made my buying decision much easier.

Reason I chose this product:

Needed them!

Quality
Thumbnail of user ananyag2
Ananya G. – Parts Avatar Rep

Hi Perry,

At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Your feedback is duly noted. Looking forward to seeing you again in the future.

Thumbnail of user pascal.roger
1 review
0 helpful votes
December 8th, 2023

Terrible customer service. It's a shame finding out now after years of being a loyal customer. I find myself with an issue returning a part and absolutely no one was able to help me what's so ever. Deliberately not answering my enquiries and avoids answering me in a timely manner.
Very disappointed and will be closing my account with then. A 1000 parts store exist in the world and I'd recommend you to go somewhere else.

Thumbnail of user ananyag2
Ananya G. – Parts Avatar Rep

Hi,

We are sorry that your experience did not meet your expectations. This is not the service we aspire to offer. As I have checked, your case has been escalated and our team has reached out to you over mail to help you. Please share the required details with them at customerservice@partsavatar.ca and we will quickly resolve your issue. We will also take care that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.

Thumbnail of user jjs51
1 review
0 helpful votes
September 17th, 2021
Verified purchase

Have bought from Avatar a few times with no problems with parts and delivery times. Obviously each consumer will have their own experience. Automotive parts can vary in quality depending what you are willing to pay, Avatar generally has price ranges to chose from for a given part (in my case brake and exhaust) which is a good-thing for the consumer. There online service is excellent and easy to navigate and order. Like 1 2 3 and it's done. Will use them again.

Thumbnail of user monicas394
Monica S. – Parts Avatar Rep

Hi JJ S,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Thumbnail of user howadams
1 review
0 helpful votes
February 15th, 2024

Actually, I have order twice from Parts Avatar without any issues. The parts were reasonably priced and the shipment was delivered within the week. The delivery is important as I am trying to certify a vehicle. I never had a problem with fitments. So far, I am a satisfied customer.

DIYer in
London, Ontario

Tip for consumers:
This is my second order without any issues

Products used:
Brake pads and rotors.
Upper Control rod (suspension)

Service
Value
Shipping
Quality
Thumbnail of user ananyag2
Ananya G. – Parts Avatar Rep

Hi,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Thumbnail of user johnm8935
1 review
0 helpful votes
January 15th, 2022
Verified purchase

Most of my auto online experiences have stumbling blocks. Partsavatar takes my order, fills it and sends me the parts. I haven't used them enough to know if this is consistant but if the process has started this efficiently, I believe they've streamlined the process and made it seamless. No clunky disorganized warehouses or bipolar desk clerks.

Thumbnail of user monicas394
Monica S. – Parts Avatar Rep

Hi John,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Thumbnail of user guillermod32
1 review
0 helpful votes
August 7th, 2021
Verified purchase

I'm glad Parts Avatar pops up on my lap browser while I was online. I thought having an account with my local auto parts store will give me a big discounts, but Parts Avatar exceeded. Parts Avatar is more cheaper and the online customer service is very kind and professional. Delivery time is not bad but I wish that it could be a little bit faster but overall, I am super happy for the money I saved and my experiences with the customer support.

Thumbnail of user monicas394
Monica S. – Parts Avatar Rep

Hi Guillermo,

It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.

Thumbnail of user chrisb3125
1 review
4 helpful votes
September 4th, 2022
Verified purchase

Although the product was correct for the Nissan SUV. The manufacturers did not put tape/glue on the corners. Unfortunately all 4 got damaged due to the window catching. I bought 3M double sided tape to improve the situation. Worked well but product has a few cracked points because of manufacture lack of using tape.

Service
Value
Shipping
Quality
Thumbnail of user monicas394
Monica S. – Parts Avatar Rep

Hi Chris,

We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.

Thumbnail of user thomasf2018
1 review
0 helpful votes
January 8th, 2024
Verified purchase

I rarely order stuff from the internet. But now that I've joined Parts Avatar I'll definitely be taking care of all of my Automotive needs here. I wish I'd seen the make a video email before I started installing the shocks. My friend and I would have made a hell of a show out of it. I love you offered Ebates I'm probably going to try that with the next Parts I install from parts avatar.

Reason I chose this business:

My friend who is rebuilt several Vehicles has gone true Parts avatar for years and it's a go-to for all of us.

Reason I chose this product:

I called the Mazda dealership and they wanted $229 Canadian for one shock. I got to Monroe name brand rear shocks for my Mazda for $200 delivered to my front step.

Quality
Thumbnail of user ananyag2
Ananya G. – Parts Avatar Rep

Hi Thomas,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Thumbnail of user michaelr5096
1 review
4 helpful votes
October 12th, 2022
Verified purchase

Parts arrived very quickly. Quality of the balls joints of the lower control arms I ordered was poor and one of the ball joints was completely incorrect. Return and refund process was time consuming and complicated. Had to contact them to get only a partial refund on the one control arm after they had received the part back. It cost me 45$ shipping plus a restocking fee (for a part that should not be resold). I am out over $60 and have no useable parts on hand. Not impressed.

Had to return my lower control arms as they arrived with an incorrect ball joint installed and the other ball joint was nearly seized. They refunded the control arm with the incorrect ball joint no problem. I sent back the other control arm on my own dime and minus a restocking fee as they seemed to think it was ok to re-sell a part with a nearly seized ball joint. I had to follow up days after they received the returned part to actually get my partial refund. I am out of pocket over $60 and have no useable parts from this experience. Not impressed.

Reason I chose this business:

Price, convenience of ordering and availability of parts.

Reason I chose this product:

Seemed to be what I needed at a reasonable cost

Service
Quality
Thumbnail of user monicas394
Monica S. – Parts Avatar Rep

Hi Michael,

We are sorry for the inconvenience but as we checked the refund for the wrong part was already processed from our end without returning the part. However, the no longer need the part can be returned as per our return policy. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.

Thumbnail of user jarrodb32
2 reviews
0 helpful votes
October 30th, 2023

I received my parts late. Took me a while to try the install. The moment I opened it was clear these parts were returned by someone else and used. To add insult to injury, it wasn't even the right set of pads so someone also pulled a switcharoo on the parts. New in-box items should never come with all sorts of dirt and oil on it.

A picture is attached to show the size of the pads received in comparison to the right size.

UPDATE:

I ended up ordering some rotors and pads and the pads were previously used. I contacted the support group and found out not only did they come used but I also ordered the wrong set for the dual piston. Got an RMA parts are on the way back and all is well.

4 star because the part was used and is expect me in package for all items unless explicitly stated at the time of purchase and with a corresponding discount.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ananyag2
Ananya G. – Parts Avatar Rep

Hi Jarrod,

We sincerely apologize for the inconvenience that you have had. As I have checked, your case has already been escalated and our team team is working on it on priority. Please allow us some time to get back to you with an update. Please rest assured that your feedback is duly noted. We will also take care that you never face issues like this again with us in the future.

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Thumbnail of user sandipc3
Sandip C.
Typically responds within 2 days

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