Despite filling out the correct vehicle and model info, the brake rotors provided did not fit. After about 10 e-mails on the subject they finally agreed to send me a shipping label and grant the refund. Returned the package in June, still no refund in late August. I've been e-mailing them weekly for an update and they've finally stopped responding altogether. I've legit been scammed by this company. Figured I'd buy local and support a Canadian company but I got burned on this one. Avoid at all costs.

Do not get sucked into this company's BS. Read the legit reviews, not the 1 review fake accounts all with 5 stars.
I've been ripped off over $500 CDN and Paypal is defending them even with 7 pages of documentation. They provided none. Parts canceled by them, never shipped, never refunded. Parts returned, never refunded.
Warning, you've been warned, stay away. Bad bad business.

Purchase the part for the parking brake the part is called park Brake equalizer tested it on the third time it broke contacted them return policy I was told return on my own dime which exceeds the price of the part. It is with regret that I will no longer be ordering parts from this company. The order was weeks not days as they assured me it would be.
THIS COMPANY SUCKS.

The website brings up parts unintended for your make/model, and you must pay for return shipping when you receive the parts that don't fit. But they blame it on you for not checking part numbers for your car. Also, they charge you a 15% restocking fee on top of that. The small amount I did get returned to me took over a month. First and last time ordering from this company. Thumbs down.

I tried too return parts (front control arms)that did not fit my 2005 jeep grand Cherokee 4.7L v8 SUV. I had too scramble too part source and pay more because mechanic had truck on the hoist and avatar parts didn't fit.Not a big deal, however when l tried to return them for a refund they screwed me with a restocking charge and $22 for Canada post... Great customer service $#*!s

Even though the part catalogue is very wide its customer service sucks. I had the incorrect part shipped out - which I returned immediately - and it took over a month for their finance department to refund me. This incurred of course on interesr in my credit card - which I had to deal with since neither customer service nor finance cared about. I had to insisit several times to avoid being ripped off, they didnt want to refund me. If you have the chance to buy on this store.

I ordered brake rotors. Then nothing happened. I chased this up a few days later, they said all is fine the order is being processed. 5 days later still nothing, Chased them again and informed item had been posted. 7days later item was actually shipped. So I was flat out lied to on two occasions. They Can't be trusted. Parts are cheap, most are junk. Pay more and go somewhere local. I went to ford in the end, I'd rather pay more than be lied to. Also on a previous order the transmission gasket leaked on day one. Replaced gasket from Ford, no leak now. Had to buy the transmission fluid twice and do the job twice. Trying for refund. No luck yet.

Ok first off I purchased cv axles off Parts Avatar there site sucks. So I went and purchased both cv axles the site never said out of stock get to that later. Anyways I kept waiting and waiting gave an extra week thinking covid-19 that wasnt the case I was getting my packages from usa faster than Canada and the sites is in Canada Pathetic. They dont care about consumers.

I don't know how this outfit is still in business. Bought struts from them. Ordered all four for my car. The front two were fine. The rear ones were to be identical struts. The numbers ordered were the same. When I received them they were totally different. I got ahold of parts avatar on there chat line through their website. I sent them pictures showing all the differences. The one that was totally different from the ones I removed from the car and the proper one they sent, I was told to have my mechanic make it work!
Real classy outfit!

They give an address that Canpar can't find. So I got stuck for shipping cost, return to sender fee and a part that still doesn't fit my vehicle. You can't talk to a human being. All you get is emails about their return policy. Do yourself a favor... SHOP ELSEWHERE!

We ordered parts for our truck but got the wrong parts. When trying to get a return label, we were denied. The online help first said that it is not their fault, then through email I got the same response. Terrible company, awful customer service and difficult return policy.

Spoke with Peter and Ted, Ordered a part on Friday and cancelled it on Saturday, less than 24hrs.
They shipped it on Monday, I spoke with Amex and forward them the live chat. I even asked Peter for the head office phone #, His reply that the phones are not working to covid-19. Amex will now deal with this company to get my money back. I asked Peter if the executives had to communicate by email or live chat. Sounds like that covid-19 has now infected the phone lines at PartsAvatar.

Order July 8th, all items in stock according to the website, echat on numerous occaisions, canned answer, order is being processed, cant provide ship date. July 17th told them to cancel, and response was your order has been
Processed you cant cancel. I cringe when I read the other reviews about incorrect parts, partial orders,

Don't ever order from this company! Took them 2 months to send my parts, when they arrived they were in horrible shape. I requested a return with full refund, followed all of their instructions and still only got a partial refund. Even though I returned all parts to them. Brutal company!

Placed an order, waited two weeks then received an email stating they required an additional $75 to ship my order that was already supposed to be "free shipping"! Was all light products and was only a $145 order. Ridiculous!
Tried to resolve but they had no answer or solution. Paypal trying to get my money back now.

I placed an order on may 2 for parts, i paid them $195.00 this is may 8 and I still don't have any tracking info. I asked for a refund they said no because the order was processed. They keep saying it will ship soon but won't give me a shipping date, how can they get away with doing this to customers?

This is a pathetic company. Salary not in time. If company net is finished than u have to do the work connecting with ur own mobile. That's bull$#*!. No company do this. No insentives. After 1 or 2 years u will be fired from the company. The owner of the company in India doesn't know how to run the company.He has made office a fish market. In India in pathankot they have a room in which work is done. So guys take a look before going for interview.