Buyer beware…wanted to buy brake kit as it said "free shipping" at checkout. Paid and credit card charged, thinking my brakes were on the way BUT then we got email several days later saying it's extra $144 to ship! Wow, now we are cancelling order…found another place cheaper.
Hard to trust this company when your order is stuck in "preparing for shipping" for an entire week. My estimated shipped to my house date has been passed and it's still preparing. Support couldn't provide any solution but to keep waiting. I won't be shopping here again.
Hi Jason,
We sincerely apologize for the inconvenience you had to face with us.
We would like to inform you that there was a slight delay in the order due to the procurement of the parts from our secondary warehouse. As per the latest update from the warehouse, the order should be shipped out soon.
We are trying our best to expedite things on our part. We request you to please wait for some time and you will get the update soon.
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better next time. Your feedback is valuable to us. Thanks for sharing it with us.
We ordered parts for our customers Land Rover. We received a box with heavy brake rotors and two sets of heavy pads in it. Inside the box, they also threw in the two brake pad sensors we ordered with no protective packaging or paper or bubble wrap. One of the sensors was crushed by the brake rotors banging around in the box.
Reached out to the company via three email addresses on their site. Day one, no answer. Reach out via chat and was told they will look into the problem... no response. Now we are on day two with still no resolution or contact from them.
They obviously have no sense of urgency or care about the issues that sometimes arise. They care little about the end user having to wait. I'm actually sad to say that this is a Canadian based company like we are.
Horrible
Hi Donovan,
We are very sorry for the experience you've had with us.
As we have checked, your case has already been escalated and you will get an update soon. Please rest assured that we will get this resolved for you at the earliest possible. Kindly allow us some time.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
It was my second purchase from Parts avatar. Received order in 3 days. Very competitive price and excellent customer service. You can reach them through live chat for your questions as soon as you visit their site, they are always available. Keep it up guys.
Hi Syed,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Quality product, excellent prices & fast shipping! What more could one ask for? These folks are always in my top three Canadian online parts retailers to check for price and availability. I've never been disappointed but my purchase from here.
Hi Don,
We are so grateful of you for sharing your amazing shopping experience with us and the community. We are looking forward to doing business with you again and delight you with our services.
No support. Got some credit back after well over a months of difficult communications but NOW they took a restocking charge!. Bad packaging. Two Damaged items. Tried to work out a replacement but their phone lines are never working. Their online chat is a third party that cuts you off when they find out you are having support issues. Should have read reviews on Google Maps. They sent a PCV valve that looked like it came out of someone's engine or at least shows pliers marks. Door restraining device had torn gasket. Wiper blades were for the back window and too short when their web site hid that info on the bottom of the web page. Ordered OEM but got some knock off manufacture I have never heard of before.
It shouldn't be this difficult. Tried to support a Canadian company but if this is how they treat customers then they won't be in business long.
Weekend warrior...I mean mechanic here! This site has such a variety of parts...I can choose quality over price or vice versa! When they are shipping to me I am able to get started on the project faster.
Hi Shane,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
I originally purchased pads and rotors from Napa, but was ver shocked at the price. Parts Avatar had comparable products with about a 30% savings. Free fast shipping in Canada, parts avatar saves me $350. Thanks!
Hi Drew,
We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.
Ordered a fuel pump assembly which was to include the wiring harness. Received order and the wiring harness was missing. I understand that mistakes happen. I quickly realized that this company does not have a phone number, so all correspondence is via email, which is very frustrating, as you have to wait for someone to get back to you. My vehicle is sitting on a hoist at my mechanics, presently, and I am stuck, waiting for the missing part. I am told it will take 24 hours for the "team"
To get back to me. I should've purchased locally. Lesson learned. The measure of a company is how they handle situations like this. I will have to wait and see what happens. Hopefully this will be solved quickly. If resolved favourably, my review will be changed to reflect this.
Hi Tim,
We are really sorry for the inconvenience you have had to face because of us. We would like to inform you that unfortunately, our phone lines are not active due to technical issues. We will soon resume our calling services.
As I have checked, your case has already been escalated and our team has reached out to you over mail regarding the return process. Please return the part using the details provided to you and we will provide you with a refund for the part. We also request you to please place a new order for the part if you still require it. Please rest assured that we will take care that you do not face such kind of inconvenience with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Straight forward easy to use website. All items in stock, appreciated extra coupon discount offered. Arrived in two business days well packed, and appreciated delivery driver ringing doorbell for notification.
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
It's states 1-3 day's delivery if spend over $100 but you will be lucky if they send it within a week. Terrible customer service as well I would not recommend ordering from here. Autopartsway is way better, at least the part comes on time.
Hi Derek,
We sincerely apologize for the inconvenience that you have had to face because of us. As I have checked, your case has already been escalated and our shipping team is working on it on priority. Please rest assured that your order will be shipped today and will be delivered to you at the earliest. We will also take care that you do not face such kind of inconvenience with us again in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Needed to replace windshield washer nozzles on my car. Amazon didn't have the right pieces. These guys did. Had some confusion over the description but customer service was prompt and able to help. Parts arrived in about 2 weeks.
Hi Mo,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Stay away from these scammers, go to rockauto or ebay or amazon. Your local store is $2 more but you can return rightaway if won't fit. They took 2 weeks to deliver my order and sent wrong parts. Please don't waste time and money on partsavatar
Hi Salem,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Order is received without issues. Haven't install them yet but customer service representative has been sending messages all the way from the placement of order until delivery. Very happy experience with Parts Avatar. Will do more business for sure
Hi Jin,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
I have never recieved the item I purchased a few weeks ago. They keep on making excuses with poor grammar. You can't contact them via phone. They should be shut down. Please people, stay away from this company if you don't want your money stolen. I tried to support a Canadian company, but they have shown me why I support other companies like Amazon instead. Service in Canada to get parts has gone downhill.
Hi Ryan,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Unable to speak to anyone regarding an incorrect fitment advertised on this site.
I am asked to pay for my own return shipping while the error is on PartsAvatar side.
More than 6 month have passed the items are still showing as fitting VW 7P models which it does not. Other people are being duped for the same reasons.
Hi Vlad,
We are very sorry for the experience you've had with us.
As we have checked, this order was received in July 2022. As per the return policy, parts can be returned only within 30 days from delivery date.
However, we will make sure you do not have to face any such inconvenience in future with us.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Customer service is a joke, lame excuses as to why they cancelled my order which are contradicted by their website. Says she can't go out the sale price that was in effect when I ordered my part two weeks ago, ordered from rock auto and my part will be here in three days and still cheaper than partsavatars regular price.
Hi Brittany,
We are sorry for the inconvenience caused but as checked your case and the order was canceled due to the part being out of stock. The unit available was defective and we couldn't ship that out for you. The website will be updated according to availability. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
There was the time to maintain my Highlander. Ordered couple parts. Delivery was pretty fast, much faster than estimated. Price is great, free delivery. Well I'm really glad that came through it with PartsAvatar. Next maintenance will make with PartAvatar only. Great job! Keep it up guys! Thank you!
Hi Yevhen,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Online purchase, went well, got a good price and free delivery!
Item was delivered swiftly and easily, wrapped in bubble wrap and a band of cardboard around the center. It's an engine splash guard so no worries there, only other option is a huge box. Unwrapped and checked, all good and will review once fitted.
Thanks Parts Avatar!
Hi,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Not a good first time ordering experience. Was recommended a linc to brake parts kits that I was assured would fit my SanteFe. The back brakes were a perfect fit, however the front brake pads were too thick (likely for a four wheel drive). Since the car was jacked, and old rotors and pads had been removed, and as it was a Sunday, we were forced to purchase the proper pads from a local big box retailer in order to complete the brake job. Chat line agent told me he would look into this and contact by email within 36 hours... That was over a week ago, and still no resolve. Wish my first ordering through Partsavatar had a better result:(
UPDATE: after reply by customer rep team a resolve was made to my satisfaction, from the errors made on my original purchase. I will revise my review and hope all goes much more smoothly on future purchases. Hoping that more care is taken in insuring proper brake pads when purchasing a Rotor and Pad kit combo :)
Hi,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, your case has been escalated and our team has reached out to you over mail to help you. Please share the required details with them at customerservice@partsavatar.ca and we will quickly resolve your issue. We will also take care that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.
Overview
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We are sorry that your experience did not meet your expectations. We would like to inform you that we provide free shipping on orders at and above CAD $99. However, in certain cases where the carrier asks for a little extra amount to deliver the order at an address, a certain shipping charge is applied. As checked, your order has been cancelled and refunded as per request. Rest assured that your feedback is duly noted. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.