Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Core return charges are customer's responsibility and I was concerned that shipping cost would cancel most of the core credit value. I was pleased to discover that Parts Avatar provides discounted return shipping and label you can print. Return was easy, just print label and drop item off. They should mention discounted core return pricing on their website as it would have made my buying decision much easier.
Description is as it said arrived on time. Impressed.
Hi Brent,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Ordered according to site, part would not fit, now have to pay shipping to return. Going back to ordering locally
Hi Adam,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, your case has already been escalated and our team has reached out to you over mail to help you out with a resolution. Please share the required details over mail at customerservice@partsavatar.ca and we will quickly resolve your issue. We will also make sure that you never face issues like this again with us in the future.
Great service, quick delivery, great price. Overall very satisfied.
Hi,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I am not someone who usually leaves a bad review, but for the following reasons I felt I should:
I ordered an air filter for my car that had a garneted fit, and was sent a product that did not in fact fit. So I returned it but had to pay the shipping on return (22$) and a 15% restocking fee, despite this being parts avitar fault, and not mine.
I was also promised a 10% discount for being a new customer that I never received. And when I contacted support they were rude and said I could only claim it after my first purchase, but surprise I never got it, even after contacting them repeatedly.
I also ordered HEPA filters for another car, and they came as regular filters despite the markup.
Extremally un-impressed.
After contacting support they repeatedly shifted the blame to me, and it would not surprise me if they respond to this review, once again shifting the blame to me.
Hi Ross,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, your case has been escalated and we have processed a full refund for the returned part on your order. We are sorry that your experience did not meet your expectations. It was an uncommon instance. We have reached out to you over mail with a possible resolution. Please reach out to us at customerservice@partsavatar.ca if you still have any issues and we will quickly resolve them for you. We will also make sure that your never face issues like this again with us in the future.
Easy to shop, easy price and easy and fast delivery!
Hi Dominic,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
It was hard to get the 10% off first order code but it worked in the end and I was able to find the right part that's even better than what was already installed
Hi Brandon,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
Very pleased with my experience, and the product received.
Hi Mark,
Really great to hear about your shopping experience with us. We hope to do business with you again.
Satisfait du service et très bon, les piece sont de bonne qualité
Hi Robert,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Parts easy to find, great price and fast delivery.
Hi Barry,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Hi,
Thank you so much for your feedback. We truly appreciate it.
I easily found my parts on line at a great price.Exactly what I ordered came in good consition in just 4 days to my front door.The Purolator driver was very jovial and polite Thankyou for the great service.
Hi Jim,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Très satisfait. Les pièces sont arrivées rapidement.
Hi Guy,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
Ordered on Monday evening and by Thursday the tracking for delivery indicated that the part was being prepared for shipping when apparently it had already left. Received it on Friday.
Hi Richard,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
You are quick,
Right even if sometimes tour price are a little bit high, but I love how quick your deliveries are...
Hi Thoegene,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Ordered products that didnt even get ready to ship until i complained. As soon as i ordered i could not cancel as i would have cancelled and driven 3 minutes out of my way and just picked them up. I had come to expect from previous purchases quick delivery but this is no longer the case.
Hi Brian,
We sincerely apologize for the inconvenience caused because of us. We would like to inform you that ground shipping usually takes 5-8 days for delivery. As I have checked, your order was delivered at your address within the same time frame. Please be assured that your feedback is duly noted. Please feel free to reach out to us at customerservice@partsavatar.ca if still have any issues and we will resolve them for you. We will also mare sure that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.
As ordered and quick delivery.
Site is easy to follow and figment is confirmed.
Hi Clark,
We are glad to know your experience in doing business with us. Thank you for your feedback!
C'est reçu à l'heure, la date de commander est 16/09/2023 et la date de recevoir est 19/09/2023.
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Bought a few parts off parts avatar over the last couple years. Prices are generally comparable to competitors but shipping is always much slower generally by a week or two compared to another popular online parts store. Items generally come within timeframe but usually towards the end of the timeframe. I use parts avatar mainly because they accept flexiti financing.
Probably six parts avatar transactions this year. All of them have been fast, easy, and dependable.
Hi Andy,
We are glad to know your experience in doing business with us. Thank you for your feedback!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Perry,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Your feedback is duly noted. Looking forward to seeing you again in the future.