Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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J'ai recu la mauvaise piece car je me suis trompé sur l'année du vehicule en commandant. Je vous ai envoyer email en espérant pouvoir retourner la piece et avoir un remboursement. Merci
Things ship after the promised delivery date, which gives them 0 chance of ever arriving on time. Stay away as they will overpromise and underdeliver. When conacted to ask if the order can be picked up instead (minutes after the shipping label is created) they say it's shipped! It left the warehouse! No way to get it now! Even though the tracking shows it hasn't even been picked up yet... Just lie after lie. Total garbage company
Hi Paul,
We sincerely apologize for the inconvenience that you have had to face. This is not the service we aspire to offer. As I have checked, your case has already been escalated and your order has been shipped from our end. Please be assured that your order will be delivered to you as soon as possible. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Ordered from partsavatar Lots and have never had a bad experience
Hi Mike,
Really great to hear about your shopping experience with us. We hope to do business with you again.
Excellent experience for first time ordering will definitely do it again.
Hi Jacob,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
So first off just praying my clutch fits as advertised cause I ordered my driver side mirror with it, the verified fit that they give you to make sure it fits your vehicle let me down. Upon arrival, which wasn't even shipped to the location i requested, had to pick them up in the neighbouring town, took the mirror home which looked great but come time to put on, the mounting points did not match the holes on my car and there was no way it could be rednecked. So ya very unhappy with how my first interaction with this site. Likely never ordering again. Any 2001-2005 do not buy they're mirrors they wont fit. Not 05 anyway.
Hi Danton,
We are really sorry for the experience you have had. It was an uncommon instance. We request you to please reach out to us at customerservice@partsavatar.ca and we will quickly resolve your issue. Please be assured that your feedback will be shared with the concerned department. We will also make sure that you never face issues like this again with us in the future. Thank you for sharing your valuable feedback with us.
Order came in within 2 days after ordering and the quality of the parts were great with a good price.
Hi Michael,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Perfect and fast easy and very specific in my search
Hi Janet,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Ordered a part and the mobile website part was not labeled for left or right when ordered it was wrong side retuned the part and was told as per policy i got charged 20% restocking fee.
Hi Saeed,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, your case has already been escalated and we have processed a full refund for the returned part. We are sorry that your experience did not meet your expectations. We will make sure that you do not face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I have placed multiple orders through Part Avatar and the only consistent thing is that the orders are always late. They have no phone number to contact them at, and the chat with the agents is usually useless. Would be a great business if they knew how to run a business.
Hi Brayden,
Thank you for taking out time to rate us. We are really sorry for the experience that you have had. Your feedback is duly noted. We will take care that you never face such an inconvenience again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
5 days and order still shows as "Order Received". Their only method of contact is either through email or live chat on their website and both are handled by foreign third-party agents. They do NOT have a contact phone number. They can only offer the same bs canned responses and aren't any help at all. They also lie to you by giving the dumbest contradictory excuses. BUYER BEWARE. DON'T BUY FROM THEM!
Hi,
We sincerely apologize for the inconvenience that you have had to face. Our telephone lines are down due to technical issues. We are working on fixing it. As I have checked, our shipment team was trying their best deliver your order. However, as per the recent update, as requested, your order has been cancelled and a refund has been processed. Please be assured that your feedback is duly noted. We will also make sure that you do not face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
It was exactly what it said it was. And came on time
Hi Tyler,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Purchased a muffler for my daughter's vehicle, it was the best price on line for a quality muffler. It fit great and sounds like new.
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
This transaction was OK. Everything was fine. Delivery was fast there's like nothing to say.
Hi Francois,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
The part exceeded my expectations! Delivery was much faster than anticipated, thank you! I will shop here again!
Hi Lindsay,
Really great to hear about your shopping experience with us. We hope to do business with you again.
Parts Avatar only supplier with product options. Assume will fit as was assurance by chat tech. Arrived as per schedule
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
They deducted 15% restock from the original price and they didn't mentioned that in my invoice or my order page.
Hi,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, our returns team has processed a full refund for your order from our end. Depending on bank to bank, it should reflect in your account in 2-3 days. Please rest assured that your feedback is duly noted. We will take care that you never face such inconvenience with us again in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Apres 3 jours ma commande est toujours en préparation, et je ne peu pas avoir de réponse clair. Le rabais de 10% n'a pas été appliquée.
Hi,
We are very sorry for the experience you've had with us. Please reach out to us at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
I order some new calipers for my 4Runner. I've ordered lots of parts before and they have always arrived within a week max. This time the parts took a week to even get a tracking number and the tracking number never updated for a whole week, so I figured they were lost. Bought parts from another company and tried canceling the order. They told me the parts were on the way 16 days after I ordered them and I would have to pay to ship the back to get a return.
Hi Ben,
We are really sorry for the experience that you have had with us. As I have checked, your case has already been escalated. Please rest assured that we will help you with the return process since you do not need the parts anymore. We will also take care that you do not face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Fast delivery. Easy to use the website, and I was very satisfied with my purchase.
Hi Liz,
We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.
I would definitely order from this company again. Super easy navigation on site and very fast shipping.
Hi,
We are really happy to hear about your shopping experience with us. Hoping to do business with you again in the future!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you so much for sharing your experience with us. Please reach out to us at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you.