Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have never had a problem, I can usually find what I need at a good price.
Best price and quick shipping can go wrong with parts avatar better the Napa auto and Partsource
Hi Jason,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
This is the second time I have wasted good money on expensive parts. The fact that Parts Avatar expects you to save the old packaging is crazy and stupid for warranty reasons.Monroe or a local shop would not ask for the old packaging. All they want is the receipt to prove you bought the parts from them. I hang onto all my receipts so that is not a issue. I should have went with my gut feeling and bought Monroe or OEM parts locally.
Hi Mark,
We sincerely apologize for the inconvenience that you had to face. We would like to inform you that we have a 12 months warranty policy and to return the parts under warranty, the original manufacturers box is required. Unfortunately, we will not be able to do much in this case. I hope you understand our limitations.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Parts fit no problems, I have used parts avatar multiple times with no issues so far.
Hi Malcolm,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Rotor screws would not say they fit vehicle
Front fender filler, a part I never knew I would need, ended up being harder than expected to find until I found parts avatar.
Hi,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.
Recommend to purchase parts with pars avatar,helping any time when people need orders
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Overall is good. Just make your free shipping at $75 again.
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Parts fit well was very good and arrived on time thank you.
Hi Michel,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Last time it took more than the evaluated time. So this time they did the best. It was on point. Bravo! It is a real pleasure to make business with Parts Avatar. Keep on the good work!
Hi Nicolas,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
READ TO THE END
I placed my order, 2 KYB Monmoax shocks, late evening on September 21, so 22nd to be fair. It took 5 days for the to be shipped. So from time of order to delivery was 13 days. A bit longer than expected.
The KYB packaging was not the best. Only one box had the strap for the dust boot and branding sticker, while the other contained just the shock. Aside from that they arrived undamaged.
I'll definitely order from here again for parts that I can patiently wait for.
This was my first order with Parts Avatar and the experience has been a good one.
** After placing this review Parts Avatar reached out to me to apologize and explain the delay. They offered me a $20 dollar store credit for the inconvenience.
Hi Simon,
Thank you for taking out time to share your feedback. We are sorry that your experience did not meet your expectations. It was an uncommon instance. As checked, our team has reached out to you over mail with an update regarding your order. Please reach out to us at customerservice@partsavatar.ca if you still have any issues and we will quickly resolve it for you. We will also make sure that you do not face issues like this again with us in the future. Thank you for sharing your valuable feedback with us.
My Rav4 required a different length belt they had both but I had to figure which one was right, only a mechanics will know not a parts changer
Hi,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
I received the order in about 5 days from ordering. It was left in front my main door in a safe and secure packaging.
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Le mécanicien a voulu remplacer le moteur des essuies-glace et la nouvelle pièce fonctionnait pas bien non plus...l'essuie-glace fonctionne comme au ralenti.on aimerait avoir un remboursenent svp...
Pour l'achat et la livraison c'était A-1...merci et j'attend de vos nouvelles
Hi,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I ordered a sway bar link, from photo it shows two pcs. And never mentioned in details that its 1pc so I expected atleast as per photo. The rest of my order was fine to be fair. Delivery takes long time too...
Hi,
We sincerely apologize for the inconvenience that you have had to face. We would like to inform you that the images on our website are generic in nature. As we have checked, your case has already been escalated and our team has shared the details to help you with the return over mail. Please use the shared details to return the part back to our warehouse and we will provide you a refund. We will also make sure that you do not face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I have bought Castrol *******,but they send me *******,I have no idea how many times they are doing this to their customers.
Hi,
We sincerely apologize for the inconvenience that you have had to face. We would like to inform you that the images on our website are generic in nature. As I have checked, your case has already been escalated and our team is looking into it on priority. Please allow us some time. We will get back to you with an update as soon as possible.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I gave Avatar a week to get my parts and the page says 1 to 3 day delivery….now they are telling me 5 to 8 days. They also said they had all the parts that I ordered,but that I found out wasn't true apparently they did not have my parts in stock? I could have ordered all the parts from Amazon believe it or not and received them in 2 days. I now have to cancel on the shop where I'm getting the work done…I'm not very happy with the service.
Kelly
Hi Kelly,
We are really sorry that your experience did not meet your expectations. As I have checked, your order has been successfully delivered at your address on 6th October, 2023. Our team has also reached out to you over mail with an update regarding your order. Please reach out to us at customerservice@partsavatar.ca if you still have any issues and we will quickly resolve it for you. We will also make sure that you do not face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.
I purchased a brake pad, but hardware were missing from the box. I contacted customer service and he told me: "...this part doesn't come with any hardware.Images are generic on our website and may not be 100% accurate. Please follow the product descriptions to confirm fitment and other details...".
There is no product description on the webpage. There is no description that hardware are not included.
Hi,
We are really sorry for the experience that you have had with us. We would like to inform you that the images on our website are generic in nature. As checked, your case has been escalated and our team has reached out to you over mail to help you out with the issue. Please rest assured that your feedback is duly noted. We will make sure that you do not face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Hi,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Parts on time in good shape will use this service again
Hi Mark,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
There was no experience like it!...#1. I had no issues with the business...perfectly smooth!
Hi Keith,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Randy,
Thank you for sharing your feedback. Looking forward to seeing you again soon.