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I've ordered from Parts Avatar on three separate occasions. The first order was ok. The second they sent parts that claimed fit my vehicle which did not. Then would not issue a refund because based on the VIN I ordered the wrong parts. This was an error on their site, as the site did not request a VIN and said the parts were compatible.
Third and final order. I've been waiting for a week, and all they have done is print a package slip. Nothing has moved.
I'm done.
Failed to unlock, failed to refund, will not respond to emails.
Currently have issued a complaint with Mastercard to get my money back.
We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
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Empty.
It took 4 days from order to "shipped". When shipped,the tracking number that was supplied did...
Bought my part to save it to change it when needed, when i have decided to change my break pads...
Hi,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, our team has been working on your case on priority and as per the recent update your order has been successfully delivered to you on 3rd October, 2023. Our team has also reached out to you over mail with an update regarding your order. We will also take care that you do not face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.