I have been shopping with ozsale for years now. I am so impressed with the array of categories and prices. The app is easy to use and the return policy is fantastic. Thanks ozsale!
I find it easy shopping with Ozsale. Living in a regional centre, Ozsale gives me access to a great range of products that I would otherwise have to travel to find.
I have been shopping on Ozsale for many years now. Sales just keep getting better and customer service is getting better. Keep up the wonderful shopping experience Ozsale!
Bought a dress. It was fun to scroll through deals without diving into crowds, it was delivered timely and the dress was good quality and at fantastic price!
The quality of the whole shopping experience is superior. Excellent products, ease of purchasing and great after sales service makes online shopping a confident experience!
Easy shopping with many different sales on one site. Updated from when you purchase to when the goods arrive. Only downside is the time some sales take to complete and goods to arrive.
Poor customer service
No delivery
I have spent $70 worth of clothes and still no parcel. I will never use this company again.
I've placed an order with Ozsale on the 23/7/19 and contacted them on the 05/8/19 asking where my order was.
They got back to me on the 09/8/19 and advised me they were unable to confirm the exact date that
This will be dispatched and they will be contact their supplier for more information.
No tracking number had been provided so I was unable to track the order to check if it really had
Been dispatched.
I have asked already 3 times for a refund because, as of today I still have not received the item.
I have never waited so long for an order ever. I have used Ozsale for over few months and will never
Use again as I can not believe that it takes a month and counting to receive an order.
There is no excuse for orders to take so long for people to receive.
You have lost another customer.
Regarding to the refund as I said I have asked 3 times and they never replied to me with an answer.
I've escalated this issue to ACCC and now I will do the same to https://www.fairtrading.nsw.gov.au/.
I'd appreciate some satisfactory answer.
Order *******.
Research the item
Find the best price
Quality is guaranteed with most if it isn't and it "aint"... return it!
Same as a bricks and mortar shop!
Doesn't get much easier
I have always found products to be what is stated online and Ozsale has always been efficient in delivery and always helpful if contacted. I enjoy shopping online with Ozsale.
I have ordered kerastase products multiple times from this website and have always received the products on time and in perfect condition. The item description of each product is also precise
I love the variety of items. I often find unusual, good quality items.
I've always found orders easy to place and they always arrive when promiced and in perfect working order.
I purchased a skirt, but received wrong colour one. There is no exchange, and if I return, I have to pay deliver fee again. I don't know why I have to pay for their mistake.
Hi Ray, sorry to hear that you have received an incorrect coloured skirt, if this has happened we will pay for the skirt to be returned to us for a full refund including the initial delivery charge so that you do not lose out in anyway. If you would like any assistance with raising a return or to have any of this clarified please do call us directly on 02 8081 0972, we look forward to hearing from you
Great prices
Great variety... always really diverse products
Reliable delivery
Adds always reflect products truly. Always get what u expect. Great quality
Thanks for all the fun
Great sales on quality products and the shipping and handling is efficient and well structured. Always good deals and never any problems with shipping.
I love ozsale and the shopping experience i get each time I order. Hassle free transactions and fast postage. The products are great quality items and prices are fantastic.
OZSALE ARE UNTRUSTWORTHY, LYING SCUM. DO NOT TRUST THEM! I recently ordered 2 sets of 3 pack bonds underwear, but they sent me the 1 packs instead. The 1 packs have much less value than the 3 packs, and it would be fine if they offered to ammend this issue, but they are not. They are offering to refund my order, but they avoid the question when I ask them to refund the shipping fee. Every time I contact them, they send me a vague answer that seems like it is computer generated or a copy and paste, and I know I have been scammed. UNLESS THIS IS FIXED, I AM NEVER SHOPPING WITH OZSALE AGAIN, AND YOU CAN BE SURE THAT THIS WILL NOT BE MY LAST BAD REVIEW OF YOUR STORE. All i want is a refund for my order AND MY SHIPPING. It is a simple request and if they cannot care about their customers enough to do so after making the mistake themselves, then the buyers should send them out of business. DO NOT BUY FROM THEM!
Good afternoon, Ovin! I can see that you have also raised this via a review on Product Review, and I would like to once again apologize for this truly regrettable turn of events. As stated there, I would greatly appreciate if you could provide us with your order number, so that this matter can be investigated properly. Once this occurs, we should be able to get back to you in regards to a resolution for the incorrectly received item, and also be able to further look into the dissatisfaction you are expressing in regards to our Customer Service Team.
I do truly hope to hear back from you soon, so that we can move forward with rectifying these issues. Cheers, Jack.
I like the items listed in OZSale but the shipping takes too long and the sale period is too short sometimes. But all in all, good quality with good pricing
A doon a cover I ordered was red and white and when it arrived it was pink and red. I sent it back but it cost me $10.00 each way so this error left me $20.00 out of pocket.
Hello, Leeann. I am sorry to hear about this turn of events that you are reporting. I would love to look into this for you, and see If I can investigate what has occurred, and make things right. I was hoping that you could reply with your order number, so that I could begin this process.
Looking forward to hearing back!
I love Ozsales! There are always so many options and really great savings on some great brands! My only negative is delivery is sometimes very delayed, otherwise a great site and I highly recommend!
As a mum of 3, it is difficult to get out to shop. Ozsales has a wide enough range of items that something usually comes up that I've been wanting/needing.
Overview
OZSALE has a rating of 2.6 stars from 1,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OZSALE most frequently mention delivery date, phone number and credit card. OZSALE ranks 3rd among Flash Sales sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ronald, Thank you for writing to us. I am sorry that you are without your order. I have checked and can see that the order has been cancelled in our system and you will be receiving your refund within 5 working days via your original method of payment. This order is packed and dispatched directly from the supplier's warehouse which meant that we had to check with them on the order whereabouts before proceeding with a cancellation as there was a possibility that the order had been dispatched. I apologise for the poor experience you have had with our team.