Love Ozsale! Always a wonderful selection of products at great prices. I do almost all of my gift shopping at Ozsale and just love receiving the daily sale emails
I ordered an item on the 2/1/19 was meant to be delivered by the 21/1/19. Still haven't got it. I have called numerous times and been told a different story every time. I called again this morning after l contacted Paypal and the reply l got from Ozsale was it is still being packed (even though l was told it had been sent on 30/1/19) and asked for a refund the woman on the phone was so rude and told me she wont refund it as it has been sent, l explained to her that l just got a reply from Paypal saying it was still at warehouse her words and l quote "It is what is is" l asked what that meant and she would not comment. I asked to speak to her supervisor but she told me she was management. I again asked for refund and she just began to get even ruder, which l didn't think possible. I said you took the money on the 2/1/19 so l want a refund seeing l didn't get my order when it was meant to. I will get my money back as l will go through Paypal. I will never ever buy anything from them again. I would also warn others not too! Worst Customer Service l have ever had. Worst experience l have ever had!
Have been using Ozsales for quite a few years it has been the best experience for me my family and grandchildren especially at Christmas time. So high fives and keep the goods coming.
Shopping with Ozsale is so easy. The delivery times are accurate, and you can choose where your items are left. The variety is amazing, and the free shipping on successive order's is a great bonus!
This is pretty much the only site I'm consistently browsing, I love the awesome finds on here with great prices I sometimes can't resist. My only issue is the time it gets to my door
I have been buying from Ozsale for a couple of years now (probably longer) and I find them excellent. I probably buy something every 2/3 months. I love the fact you can buy English and American brands (which aren't available in Australia). I can also get hold of Australian brands which aren't available here in Perth! It's great to finally have variety! I am so shocked by some of the reviews, it's like people don't understand how Ozsale works. Of course you don't get the order in a couple of days - I usually expect to wait a month which is fine. All products I have brought are genuine, great quality (I know as I used to buy these brands being from the uk). When I have had an issue Ozsale have been quick to respond and rectify the issue (organic face cream from the uk, one of the 10 bottles I order was smashed) Ozsale refunded the money straight away.
What would be nice is a return system which the package it came in could be used to return in (similar system to other online retailers). It would also be nice if there was a loyalty program as I spend so much with them it would be nice to be recognised as a loyal customers. Overall very happy customer
Thank you for leaving us this great review and we are glad to know that you love our items and services and we thank you for your support throughout these years. Merry Christmas
Always quick to respond when you have a query, recently a candle I order arrived broken, I filled in the query on my app, a few hours later I had a response and the next day I was refunded. Awesome!
I HIGHLY RECOMMEND THIS ONLINE STORE to shoppers who really need a good quality and price is the best compare with other online store I can said not enough to said thanks to their excellent customer service cause their very helpful and very professional, understand and patient to solve your problem if something happens with your order but with OZSALE you never got a PROBLEM and don't listen to the Negative reviews. Ozsale never have a problem only customer create a problem I shop with Ozsale for years never happen problems. HIGHLY RECOMMEND OZSALE. Thanks OZSALE...
Thank you Ally for this great review. We are happy to know that you love our product and service and we thank you for your support throughout these years. Have a nice day
Great to deal with very easy and items arrived promptly and we're as advertised not like some other sites I have shopped with. Very happy with overall experience.
Through my many transactions with Ozsale has always I have always found them to have a wide range of high quality, affordable products. Service has always been great.
Never had issue and very quick response when contacted. Love the variety of bargins and rather shop via ozesale and department stores in my local area
I have ordered a few times with Ozsale, they have some really great bargains and twice I have received free shipping -bonus! All orders were delivered in good time and have been good quality.
I love the sales and use the site regularly. I have on occasion been sent the wrong item and find it disappointing that you never hear back from the resolution centre.
I love Ozsale and all the designer items you can get. I only wish the delivery was a bit faster. But thats only because i can't wait to receive my purchase. Hehehehe
I shop with Ozsale a lot and usually it is very good. However, my last order was cancelled due to a stock snafu. This happened once before and it is profoundly annoying.
I bought a fantastic handbag, which I love, and was a little unsure if the final product would match the description / online photos, but it was perfect.
I love ozsale and what it offers. The best brands at the best prices. I'm that hooked that I check the site daily to make sure I don't miss out on any bargains.
I ordered 3 items in the space of 3 weeks. Two never came and finally got refunded after i emailed twice and the third one came but took 4 weeks. I will never buy from this site again.
Hi Tim E, thank you for taking the time to share your recent experience of OZSale. Working in the way we do with our longer delivery times is the only way in which we can offer such competitive pricing. If you do have any outstanding issues please do call us directly on 02 8081 0972 as out team is here to help
Order arrived on time and to the right address after originally the address being changed. Products worked well for a while until one of the watches broke after a month.
Everything you order from them you have to send them lots of messages everyday before you will receive any orders the should shot down the company worst company around
Hi Gt, thank you for your rating and I am sorry that the item has not reached you yet. Could you please let us know the order number and I will investigate on the order status for you. Looking forward for your response.
Overview
OZSALE has a rating of 2.6 stars from 1,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OZSALE most frequently mention delivery date, phone number and credit card. OZSALE ranks 3rd among Flash Sales sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cathy, I apologise for the delayed reply. Thank you for sharing this feedback with us. I am sorry that your order has been delayed and that you have not been accurately responded to. Some of our orders are packed and dispatched directly from our supplier's warehouse and sometimes this may result in us not being able to provide a cancellation. I do not have your order number and will not be able to check on anything. I do hope that this issue has now been resolved and please do let me know if it still persist.