Ordered a Xmas outfit on the 26th October, as of today 12rths of December nothing arrived and no response from their customer service. I have had to now dispute the charge with my CC company. Such a let down,
Always quick to respond when you have a query, recently a candle I order arrived broken, I filled in the query on my app, a few hours later I had a response and the next day I was refunded. Awesome!