Order a rug and received the wrong colour rug due to their misleading advertising my rug looks nothing like they advertised my rug is a green turqiouse colour no where near looking Navy navy is a very dark blue the rug I got is more green. Four weeks into the complaint they said I will need to pay for return postage which is about $200 for a rug if not more for their mistake don't they check the product before shipping it?! I'm very upset super disappointed as you can see on the photo what they advertise and when zoomed in the rug I got the boreder line is so green and light the stitching has no Navy at all visible at all just a very tiny amount and you can't see it now I expected a dark navy rug not a bright green Xmas decoration tree looking rug sorry but I'd I wanted a green rug I would have order one but I don't this is just ridiculous!
Living in rural Australia for the last five years I joined ozsale when I first moved remotely and since then have used ozsale to buy great Birthday and Christmas presents as well as everyday items at the click of a button
These people used to be good. I would definitely have given them 4 to 5 stars
Not now, I ordered some t-shirts while back. They sent wrong t-shirt, the t-shirt a much cheaper brand than I ordered. I sent email & they asked to send back & pay postage. For the time & cost was't worth it.
I let that go. I have just recently ordered 2 pairs of shorts which were advertised as cotton. They arrived 24 DAYS later. 24 DAYS for 2 very lightweight shorts postage charged@ $9.50, disgraceful.
The shorts were 100% NOT cotton
I sent email & got some automated crap back. I then sent another message.It was asked of me to leave phone number if I wanted them to call me. I did, NO call.
I used to order quite a bit from these people. Over 50% of their stuff doesn't fit right. The post takes FOREVER! So not saving any money. I now order mainly from Mr. Porter & End, more expensive however, great service & everything so far fits. Their sizing by far more accurate than Ozsale
Ozsale your post is TERRIBLE, so is your service, your misleading information regarding the fabric of your garments & the regurgitated crap that you keep recycling when announcing you have yet another sale. TERRIBLE!
Hi Allessandro,
Thank you for taking the time to share your honest feedback and comments. Our Buying Teams work closely with our Suppliers to describe the goods on our site as closely as possible. In saying that if you do receive anything that is not as described please do reach out to our Member Relations Team or send through your account details via private message on our Facebook page so that we can assist you as quickly as possible to resolve any issues.
We appreciate you sharing your concerns with us as we are always wanting to do better.
I orders four items in one order all came at different pots in time which is fine because of the sales end time, however 2 items of 4 were incorrect they send me a shirt with a different color and a jewelry that doesn't even have a slight similarities to the one I bought WILL NOT BE SHOPPING THERE ANYMORE
Good afternoon, Nigel, and thank you for taking the time to raise your concerns to us here. I am deeply sorry to hear these reports of items being received incorrectly, especially in such a large potion of your order, and would like to invite you to provide your order number to us here via PM, or give us a call on (02) 8081 0972, 9am - 8pm weekdays, so that our team can get the information in regards to these orders from you, in order to provide assistance to you and also ensure that the relevant teams hear your feedback.
I do look forward to hearing from you so that we can investigate this further, so that a resolution to this matter can be facilitated.
This shopping with Ozsale saved me time and money was such an easy exercise and I know that it is covered 100% for any unseen events. Thank you Ozsale for making this tired Grandma so happy
Hello Sandra B,
We are thrilled to announce that you are the winner of our December promotion on SiteJabber! Congratulations! You have won a $500 voucher to Ozsale!
Our team is looking forward to getting in touch with you, so that we can show you how to claim your winnings, and as such, we were hoping that you could Private Message us with the following details:
Full name:
Email Address Attached to your account with us:
Best contact number:
Once we hear from you, our team will get in touch and let you know how to start your shopping spree!
Many thanks,
The Ozsale Team.
Ozsale is the most fantastic online site. Such a variety of items with delivery prompt after sale has ended. I have purchased several items from Ozsale and have never been disappointed.
I've used Ozsale many times and if you don't realise that the items have to come from overseas it can be frustrating how long you have to wait. Other than that I'm a fan of the huge variety on offer.
The offers are great and different everyday, I have found numerous bargains which always arrived safe and sound.
I would have no hesitation in recommending Ozsale for all your purchasing needs!
Some products arrived in a few weeks, others 6 weeks. Good prices, for genuine products. Best to buy when free shipping is on offer, because shipping costs can outweigh the savings.
I love oz sale. I never get the chance to shop in store anywhere because of my work commitments. This site makes my shopping so easy and the prices are great.
Ozsale is the most convenient way of shopping, there are so many different choices and the products are great quality. Well done Ozsale. I will be definitely buying from you again..
First time shopping with Ozsale and I'm extremely happy with the information provided once an order goes through. Prices were affordable and quality is great.
After much trial and error I know now to stick to brands I know in relation to fit and quality especially when buying clothes so that I don't get stuck with credit when I would always prefer a straight refund.
I purchased a brand new e-scooter from ozsales. When itt arrived it had scratches on it. When I finally got thru to this mob, they offered me $30 to shut up and go away.
Unbelievable.
Hi Gary, thank you for your review and I am sorry about the issue with the scooter received. We would like to get this matter resolved for you, please provide us with the order number. Hope to hear from you soon.
Of 3 orders placed, one was delivered, one never turned up and was cancelled and the last placed on 8 November 2016 is lost in space. Better to shop locally than go through this bull$#*!.
Good afternoon, Robert. I would like to thank you for the time you spent writing in to us. I was hoping you could pass any relevant order numbers on to us, as I would like to investigate these orders for you, and see if I can shed some light onto the situation. (:
I love shopping through Ozsale. They always have great deals and always get orders to your door in a quick professional manner. I would recommend Ozsale to anyone, even my Mum uses the site now.
I recently purchased a food dehydrator from OzSale. The advertising page clearly stated 3 -5 days delivery it took 18 days to be delivered. In the meantime all those lovely nectarines went in the bin, I could have purchased this same device from many other places. I enquired where it was and only received a reply AFTER it came -did I mention 18 DAYS?
STAY AWAY - NOT TO BE TRUSTED
Hello Prem, Thank you for your feedback. I am sorry that you are without your order and that you have not heard back from us. Can you please advise your order number and we'd help check on them for you? I look forward to hearing from you.
Order *******
2 MONTHS WAITING AGAIN DO NOT TELL ME THIS ORDER WILL BE CANCELLED TOO, ALREADY YOU HAVE CANCELLED MY OTHER ORDERS THAT I WAITED FOR OVER 2 MONTHS WHAT IS WRONG WITH YOUR COMPANY I AM TOO HESITANT TO USE MY VOUCHER DUE TO YOUR FAILED DELIVERIES IF ONLY I GOT A REFUND INSTEAD OF A VOUCHER THEN YOU WOULD NEVER EVER GET A PURCHASE FROM ME AGAIN...
Hi Faii, thank you for your rating and I am sorry for the delay in your order. Could you please let us know the order number and I will check further for you. Looking forward for your reply.
From the incredible prices to customer service and speedy delivery! Even when one time I had to make a return the process was easier than i could have ever imagined!
As always easy, pleasant experience, today I shopped for my sons presents plus a little something for myself after all the shipping stays the same regardless how much I buy.
Overview
OZSALE has a rating of 2.6 stars from 1,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OZSALE most frequently mention delivery date, phone number and credit card. OZSALE ranks 3rd among Flash Sales sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Vanja for your review and I am sorry for the issue with the rug. Could you please let me know the order number you are referring to for me to check further? Hope to hear from you soon.